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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I shipped all my VHS and mini tapes off and was able to get them converted and have enjoyed sharing with family and friends. I wasn't able to afford to get my negatives done at this time which was disappointing
Was SO great to be able to watch the old videos again. They werent able to transfer my son's commercial he did when he was 5 due to it being copyrighted I guess so still have to search that out being done.
Would definitely recommend. They were fabulous!
Was very excited to see how you separated the movies out!
I found the online instructions and what I was exactly paying for confusing which is why I only gave 3 stars.
Very pleased with the digital photos. The delivery was on time
I have requested the online pics be converted to a thumb drive and paid for that by phone on 20 sep
Dropped off the photos and within several days was notified that all had been scanned and ready for download. Awesome!
Thank you
It brings me so much joy to look at these old memories. I've had both video and slides converted to digital with this company and have been very pleased with both!
My one and only son is almost 40 yrs old. I let imemories to take 15 VHS tapes, 15 cassettes tapes and about 10 DVD's of my son and put them on One USB (thumb drive, flash drive, what ever it is called) I could not believe all my son's birth to about 15 yrs old was one little flash drive. I had imemories make 2 more USB's drives one for my son and one for his father (my ex-husband) at my cost, so everyone could have the memories. It took imemories about 3 months to put them over, but very satisfied with the coping. It is a little pricey, but what else are you going to do with VHS tapes and cassette tapes. You are not going to watch them, that way. Plus when you die, and everyone dies what is going to happen to your old VHS, cassettes, DVD's? Someone is going to come in your home clean it out, throw them out. Move your memories to USB drives now. Give everyone a USB drive. Make everyone happy now
IMemories is seriously legit. I wasted money on another company first and 3 VHS tapes took over 3 months to process and were unwatchable. Then I found out about iMemories. The reviews I researched were so wonderful that I decided to try one more time and sent the 3 VHS tapes to them. In ONE WEEK I had beautifully processed digital conversions of those VHS tapes. They also quickly returned the tapes to me. The digital conversion of the tapes was so wonderful and clear that I literally cried with joy when I watched it. I was flabbergasted at the difference in the companies. I then downloaded the iMemories app and happily paid the annual fee for the iCloud storage space on their server so my digital memories are always available for me to watch on my Apple TV. The app works great. So convenient! There is unlimited storage and I still have a ton of Hi8 tapes to send to them to process. The processing fee is very reasonable and you can send things in for them to process as you can afford it. I'm so happy I discovered them. Learn from my mistake. I was taken in by the glossy brochures of the other company, blew a lot of money, and waited over 3 months for garbage before I found iMemories. They are the ONLY way to go.
Great to see my wedding again after 44 years of marriage
Had a good experience with imemories. While I was hesitant at first but surprisingly received professional and timely response with clear instructions to the conversion and delivery process. Additionally, received a quick response to my questions on viewing the converted digital images. Appreciate that time and efficiency was considered with our precious memories.
Thank you! We appreciate your business and value your feedback!
They turned out great. Some of them were taken over sixty years ago and they cleaned them up.
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
Thank you for taking the time to share your experience, we so appreciate it!
I had no idea what was on videos and what a surprise it was to relive those sweet memories of such a long time ago. Best idea ever to get these formatted to where I can view them with family. Many tears, but also just as much laughter. Thank you for having this company to do this for people. Turn around time was surprising as well. I think I got everything done in less than a month!
IMemories are great to work with from placing the order, receiving the link to download them, to getting them mailed back to me. I highly recommend using them. It was great looking back at our family films that I never got around to converting myself. We were always sceptical about sending them to anyone, but we were very pleased how professional this was.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!