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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,651
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Fast service
September 29, 2022

Once they received the tapes and payment they were converted very quickly! A couple had a few pixilation issues but they were probably due to the tapes and not the service.

Date of experience: September 29, 2022
California
1 review
1 helpful vote
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Robertd videos
October 29, 2022

Overall the process was clean, simple, and convenient since I had multiple video formats to convert. However, in reviewing content not all the entire tapes were converted. I was able to borrow an old working camcorder to confirm this given some tapes had breaks in between content. I was able to capture the additional video myself afterwards. If you don't know what you have you may end up missing content. Also the initial shipping box was quite large and the cost associated with it may be a deterrent for some.

Date of experience: September 29, 2022
Arizona
1 review
1 helpful vote
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Super 8 Sound Movie from 1978
September 29, 2022

I had previously sent 20 sound Super 8 movies to Legacybox to digitize. I did not know (or notice) that my movies would come back with no sound. I was extremely disappointed when I started to watch these memories as they came back silent. I then read some reviews and saw some complimentary reviews about imemories. I called imemories and was told that they absolutely include sound on Super 8 movies. I gave them 1 movie to test that Legacybox had done silently. The movie came back with sound, the digitized film was also a better quality visually. I am happy I found imemories (albeit after spending a lot of money with Legacybox). Prices are about the same but a much better product from imemories. Also, Legacybox took 17 weeks to transfer my films, imemories took 2.

Date of experience: September 29, 2022
Missouri
1 review
0 helpful votes
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Fun
September 29, 2022

Your work on restoration of these tapes where the best.

Date of experience: September 29, 2022
Connecticut
1 review
0 helpful votes
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The Best!
September 29, 2022

I found a box of old slides from my deceased dad, and the family wanted to convert them so we could all view the photos. I called Imemories and spoke with a very helpful representative who walked me through the steps. I mailed off my precious slides. A couple of weeks later, the entire family was able to view the slides from their home online and people are so happy. Conversations went back-and-forth about our memories. The slides themselves were returned to me shortly there after. I couldn't be happier with Imemories.

Date of experience: September 29, 2022
Washington
1 review
0 helpful votes
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Slides to digital
September 28, 2022

Fast and easy to download. Responsive when called. Best price I could find.

Date of experience: September 28, 2022
Sarah F. — iMemories Rep
over a year old

We appreciate the fantastic review and are glad we could be of service!

Florida
1 review
0 helpful votes
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Good
September 28, 2022

Expensive, but quality work, will send more in the future.

Date of experience: September 28, 2022
Nevada
1 review
0 helpful votes
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Very prompt
September 27, 2022

I was very pleased. I sent in my videos with the packaging they provided, and I received them back very quickly. It was so fun watching old movies that I lured was not able to watch for years.

Date of experience: September 27, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

California
2 reviews
0 helpful votes
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Wedding memories
September 27, 2022

The interface could be a little more user friendly, but I figured it out on my own. It is great to preserve these memories in a digital format.

Date of experience: September 27, 2022
Pennsylvania
1 review
3 helpful votes
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Pleasing results
September 27, 2022

Very happy with my results of these old videos. One over 35 yrs old. So much so I have sent in another order for 7 more. I chose to download to my computer and transfer to my own USB drives so I can give away as gifts to other family members who have lost parents and do not have any videos with their voices. Now they do. Thank you so much for this service which I would not have considered if it were not on Facebook and a half off discount. Thank you.

Date of experience: September 27, 2022
Sarah F. — iMemories Rep
over a year old

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.

Idaho
1 review
0 helpful votes
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Hopeful
September 27, 2022

Everything went real smooth and easy. I haven't had a chance to go through all the film but I am happy with the ones I have viewed.

Date of experience: September 26, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Texas
1 review
0 helpful votes
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Very Pleased
September 26, 2022

Glad I did it. Wished I had researched it earlier to convert my vhs tapes. Some of them had already started to go bad because of age.

Date of experience: September 26, 2022
California
1 review
1 helpful vote
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Amazing!
September 26, 2022

I have had a reel of old family videos. For years I had no way to watch them. I sent my reel into iMemories and received my original reel back in the mail a couple of weeks later, and was able to share and view the videos online. It was a great surprise to send the link to everyone in the family so they could view them. So many of the people in the reels are already gone, and the video brought back some beautiful memories for so many of us.

Date of experience: September 25, 2022
Sarah F. — iMemories Rep
over a year old

Thank you for taking the time to share your experience, we so appreciate it!

New Mexico
1 review
1 helpful vote
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I would highly recommend this company! The communication through the process was very good. I was nervous shipping off the only copies of our family memories... the outcome and timing was exactly what I had hoped for. Thank you!

Date of experience: September 25, 2022
Sarah F. — iMemories Rep
over a year old

We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!

Massachusetts
1 review
1 helpful vote
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Great Service
September 25, 2022

Love that we get to see old videos, lots of memories restored for easy viewing.
I will order from iMermories again!

Date of experience: September 25, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Mississippi
1 review
0 helpful votes
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Excellent product results
September 25, 2022

Service was seamless! Product is amazing! I have enjoyed watching my younger years on the big screen!

Date of experience: September 25, 2022
Sarah F. — iMemories Rep
over a year old

We’re delighted to hear about your recent experience with us! Thank you for taking the time to share!

California
1 review
0 helpful votes
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Quick and accurate
September 25, 2022

I chose to have my stuff delivered online. They were easy to access and although it took some doing figuring out how to get the files transferred to Dropbox, it worked. The quality was fine as far as could tell. Some of the 8mm videos were pretty old but they worked. The sound was fine. My originals came back quickly.

Date of experience: September 25, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!

California
1 review
3 helpful votes
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Confusing
October 25, 2022

I ordered the shipping box which worked fine, but it was not at all clear that my included discount applied to only the first step in the process, I. E. the conversion to digital. It was not at all clear from the instructions in the box that to get the dvd disks that I actually wanted there would be an ADDITIONAL charge for a separate item. When I received only my original video tapes in return it became clear that I had to spend more money.

Date of experience: September 25, 2022
Kentucky
1 review
0 helpful votes
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B Reese
September 24, 2022

Imemories have been very helpful, i would recommend them. Thank you

Date of experience: September 24, 2022
Sarah F. — iMemories Rep
over a year old

This is great to hear! Thank you for sharing your experience!

Maryland
1 review
0 helpful votes
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Human contact
September 24, 2022

I was VERY grateful that you have human contact at customer support. I was sending in irreplaceable VHS tapes and the woman explained how the mail in process and return process worked. This gave me the confidence to trust your company.

Date of experience: September 24, 2022
Sarah F. — iMemories Rep
over a year old

We are happy to hear it! Thank you for taking the time to leave a review!