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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,693
This company responds to reviews on average within 2 days

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7,376 reviews

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California
1 review
0 helpful votes
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I have just completed Batch 4 of the photographic history of my family, with many more Batches to go.
All of my materials have been returned exactly as I sent them in. The digital conversions are all very
Well organized in folders and named the same as I asked.
I Memories gives you plenty of time to download your images, and even sends you reminder emails
Before they delete anything off of their servers. If you don't want to bother with that, they will keep
Them for you at a reasonable rate.
As most people are hesitant to send out original photos and videos, including me, but IMemories has been very professional and all of my original photos and videos have been FedEx'd back to me in a very timely manner.

Date of experience: June 28, 2023
Illinois
1 review
0 helpful votes
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Outstanding Service!
June 28, 2023

It's hard to trust your most precious memories are being captured properly as you send your VHS tapes or whatever off to iMemories. But they nailed it! Everything was trackable. Their communication upon receipt of my tapes, as well as production processes were continually updated. The actual digitized files were done so well and easily accessibe from so many various sources. My family was absolutely thrilled! My grown children shared the movies with their kids and everyone has gotten a beautiful gift of memories! SO much better than those tapes just sitting my a cabinet collecting dust! THANK YOU iMEMORIES!

Date of experience: June 28, 2023
Connecticut
3 reviews
0 helpful votes
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I would use iMemories again
June 28, 2023

Quality care to receive my slides and movies in a protective box plus shipped my items back and in a protective box, very satisfied

Date of experience: June 28, 2023
California
2 reviews
0 helpful votes
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VHS to digital
July 28, 2023

I'm am taken back by the cost of all of this and then to not have it kept forever without paying you monthly is just absurd!

Date of experience: June 28, 2023
Vermont
1 review
0 helpful votes
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Great way to save old videos.
June 28, 2023

All went according to their description of process.

Date of experience: June 28, 2023
Colorado
2 reviews
0 helpful votes
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Fabulous memories
June 28, 2023

I submitted 8mm and vhs tapes to be converted. It was so much fun to watch some forgotten memories!

Date of experience: June 28, 2023
Florida
1 review
0 helpful votes
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Great and easy experience, i would highly recommend everyone to organize their old video and share with family.

Date of experience: June 28, 2023
New Jersey
1 review
0 helpful votes
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The entire process was very easy.
June 28, 2023

The entire process was very easy. I received my box and shipped my tapes. I then got confirmation that the items were received. I think it may have only taken about 3-4 weeks until I was notified that I was able to digitally review. And the fun began. My tapes were then shipped back to me timely.

Date of experience: June 28, 2023
Indiana
1 review
0 helpful votes
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Some good, not all
July 28, 2023

Some of our videos were fine but not all. I realize this depends on the quality of the original tape but the prices are high and should be adjusted for the results.

Date of experience: June 28, 2023
Indiana
1 review
0 helpful votes
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Good experience
June 27, 2023

Converted several types of video formats to digital in good quality. Will use them again in future

Date of experience: June 27, 2023
South Dakota
1 review
0 helpful votes
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Promise delivered!
June 27, 2023

This was such a simple process to send my video tapes to iMemories, have them digitized, and finally delivered in a format I can use and share with my adult children. You were timely, professional and accurate. Your brand promise was delivered!

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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Overall it was a good experience. The videos were ready as promised.

Date of experience: June 27, 2023
Wisconsin
1 review
0 helpful votes
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I cannot imagine receiving better results, faster turnaround, or more attentive Customer Service than that which has been my experience with iMemories.
They make it SO easy, and the 50%-off promotional rate helped a lot too.
Within 3-days of arrival in AZ, all but two of the twenty-six VHS-C tapes we sent had been analyzed, digitized, and uploaded to the Cloud whereby we were able to enjoy them immediately. The remaining two required "special processing" which took a few days more (no extra charges incurred).
Full access over SmartPhone, SmartTV, PC, and the ability to share with others via the iMemories App.

VERY highly recommended!

Date of experience: June 27, 2023
North Carolina
1 review
0 helpful votes
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So pleased!
June 27, 2023

Now our whole family can enjoy memories for years to come!

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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Low quality
July 27, 2023

Everything is in small clips and not as clear as I thought they would be for the price I paid

Date of experience: June 27, 2023
New York
1 review
0 helpful votes
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The old memories
June 27, 2023

It's been amazing watching all of our old family videos. I'm so glad I sent them when I did! Some of the video has degraded enough that, if I had waited, they would've been lost forever.

Date of experience: June 27, 2023
Texas
1 review
0 helpful votes
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IMemories
June 27, 2023

It was fun watching old videos bringing back old memories.

Date of experience: June 27, 2023
South Carolina
1 review
0 helpful votes
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Great way to save family memories
June 27, 2023

This is a wonderful service.
I was able to share the downloads with my family members!
We all have really enjoyed it

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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Editing - It would be helpful if there were videos explaining how to edit.

Date of experience: June 26, 2023
Ohio
1 review
0 helpful votes
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Was okay
July 26, 2023

Seems like everything came out ok, but it took forever to even get a status email. Then I got one email saying one video was ready, but none after that, no follow up or "Hey we just uploaded 2 more" I had to go into it myself every few days to see if there was anything else loaded.
Cost for a digital upload (and only digital) is high (IMO) and the constant "your digital is ending soon" is annoying - I already spent $400, why would I spend another $20 (plus shipping) for 22 more videos on a dvd, I can do that myself. Overall it was fine, but I don't think I'd do it again

Date of experience: June 26, 2023