Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of iMemories

iMemories

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


How would you rate iMemories?
grey stargrey stargrey stargrey stargrey star

iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

We monitor reviews for authenticity

Hawaii
1 review
0 helpful votes
Follow Kim E.
Unfollow Kim E.
Share Review
Report Review

So excited
July 14, 2023

It was with some trepidation that we sent off our precious videos, movies and slides. It has been so wonderful seeing them in digital format. I'm looking forward to being able to sort them and share them.

Date of experience: July 13, 2023
California
1 review
0 helpful votes
Follow Susan N.
Unfollow Susan N.
Share Review
Report Review

Read the fine print!
July 14, 2023

No need to post this but I apparently did not read the fine print. I was not aware I only got 30 days of cloud storage. I subscribed for a year, but wonder how that works moving forward to pass this on to my children.

Date of experience: July 13, 2023
Michigan
1 review
0 helpful votes
Follow Robert O.
Unfollow Robert O.
Share Review
Report Review

So far great
July 14, 2023

I have had three sets of tapes sent so far and they have done a great job converting them to where we can view them. I still have more to send in and i hope the quality will be the same.

Date of experience: July 13, 2023
Mississippi
1 review
1 helpful vote
Follow Crystal L.
Unfollow Crystal L.
Share Review
Report Review

Extremely Positive Experience
July 13, 2023

Love the outcome. Service was quick, professional & reasonably priced. Wished I had found them sooner

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
Follow Cathy G.
Unfollow Cathy G.
Share Review
Report Review

Great Job.
July 13, 2023

The box arrived in a timely manner and my VHS tapes were converted to digital format and I received a link to the videos a few weeks later and he VHS tapes were returned to me.

It was quick and easy.

Date of experience: July 13, 2023
Montana
1 review
0 helpful votes
Follow Sharon A.
Unfollow Sharon A.
Share Review
Report Review

I am very satisfied.
July 13, 2023

I need to have more digitized as I am very happy with my order and how it turned out.

Date of experience: July 13, 2023
Nevada
1 review
0 helpful votes
Follow Krista H.
Unfollow Krista H.
Share Review
Report Review

Great Experience!
July 13, 2023

I shipped off my tapes, and then they were uploaded to my iMemories app, which I was able to also view on TV, what a great experience I would definitely recommend iMemories!

Date of experience: July 13, 2023
Alabama
1 review
0 helpful votes
Follow Carolyn L.
Unfollow Carolyn L.
Share Review
Report Review

Review of services
July 13, 2023

Great experience! I love the work you all did with these pictures. I just need to see about getting them back. After I get these back I will send more.

Date of experience: July 13, 2023
Tennessee
1 review
1 helpful vote
Follow Geraldine J.
Unfollow Geraldine J.
Share Review
Report Review

Awesome
July 13, 2023

To see these old memories on my phone was just awesome

Date of experience: July 13, 2023
Virginia
1 review
0 helpful votes
Follow Tiffany M.
Unfollow Tiffany M.
Share Review
Report Review

Best gift ever!
July 13, 2023

Only regret is not transferring our videos etc earlier! Can't wait to send the rest of our home videos in.
THANK YOU!

Date of experience: July 13, 2023
Maryland
1 review
0 helpful votes
Follow Eugene U.
Unfollow Eugene U.
Share Review
Report Review

Flashbacks
August 12, 2023

For me it would have been nice to have the 3 min segments combined!

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
Follow Patricia O.
Unfollow Patricia O.
Share Review
Report Review

Excellent Customer Service
July 13, 2023

I sent about 10 tapes. I had already converted several of them so I could use them as a test. I watched the converted videos and several had been converted but no tracking had been adjusted so they were terrible. I contacted them and informed them of the issue and they corrected the problem conversions. I love their online capabilities and will be sending more their way. Update: sent a second set and again, they were wonderful.

Date of experience: July 13, 2023
Illinois
1 review
0 helpful votes
Follow Renee M.
Unfollow Renee M.
Share Review
Report Review

Memories Unlocked
July 13, 2023

I rarely ever write reviews but I was so pleased with the iMemories services. They made this process so easy by shipping a box to me to ensure my vhs tapes got transported safely. I love that I was kept updated on where my order was in the process because it was nerve wrecking to ship the only copies my family had of our childhood videos. As soon as my tapes were converted and uploaded they sent me an email and I was able to easily view them all from my phone and iPad. It also made it easy for my siblings to all get to view them as well. The quality was great and I'm so happy I trusted the care of my memories to this company.

Date of experience: July 13, 2023
Washington
1 review
0 helpful votes
Follow Alex E.
Unfollow Alex E.
Share Review
Report Review

Meh
August 12, 2023

Got charged a lot of money to later find out only one video was able to be converted out of seven tapes

Date of experience: July 13, 2023
Washington
1 review
0 helpful votes
Follow Leona Z.
Unfollow Leona Z.
Share Review
Report Review

Thanks iMemories!
July 13, 2023

Watching my sons videos digitally is so much easier than connecting our old camcorder to our TV.

Date of experience: July 13, 2023
Missouri
1 review
0 helpful votes
Follow Kelly D.
Unfollow Kelly D.
Share Review
Report Review

Good! Great customer service!
July 13, 2023

The customer service is great! Very quick to respond. I had to ask for them to look at a couple of tapes both times on both of my orders for some static lines. I am not sure why it wasn't caught before it was sent back to me but they did get them cleaned up for me. With that said, I will continue to use their services.

Date of experience: July 13, 2023
Virginia
1 review
0 helpful votes
Follow Cyreita P.
Unfollow Cyreita P.
Share Review
Report Review

Good experience
July 13, 2023

Overall it's a good experience but paying for memories I can't see my only issue is two tapes could have been combined and were not because they had nothing on it. This is expensive and I felt disappointed that this happened but overall the experience was great and I am appreciative for what was recorded. Thank you

Date of experience: July 13, 2023
California
1 review
0 helpful votes
Follow Danette H.
Unfollow Danette H.
Share Review
Report Review

Amazing converted memories
July 13, 2023

Thank you memories for converting my old VHS, DVD and 8MM to great digital memories. I appreciate the customer service and care that was taken with my cherished family memories.

Date of experience: July 13, 2023
Georgia
1 review
0 helpful votes
Follow Carla G.
Unfollow Carla G.
Share Review
Report Review

Precious Memories
July 13, 2023

I sent In several old 8mm movies. The process was simple enough with using the mailing box that I ordered from them. The cost is a little more than I would like because I have a lot of super 8 movies that I would also like to get digitized.

Date of experience: July 13, 2023
New York
1 review
0 helpful votes
Follow Niki I.
Unfollow Niki I.
Share Review
Report Review

Memories of my father
July 13, 2023

I apprehensively sent the only videos I had of my father, who died last year, to imemories. I decided to move forward as their process seemed reasonable and trackable. 22 digital videos later not only can i see my father but my mother and children.

Date of experience: July 13, 2023