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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

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7,376 reviews

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Texas
1 review
0 helpful votes
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Process easy - results great!
September 29, 2024

IMemories received the highest ratings in online reviews. My primary concern was timing. It was important that I receive my digitized VHS tapes in 6-8 weeks from the time I placed my order. IMemories was the only company that appeared to guarantee a reasonable time period for receiving the finished product. The price was a little higher than other companies, but reasonable. I received my order faster than expected. I am not technology proficient but with just a little help was able to transfer everything easily and make several copies. Although I didn't need follow-up service, I received timely emails with instructions on downloading and also how to contact customer service. Great service, wonderful result!

Date of experience: September 29, 2024
Michigan
1 review
0 helpful votes
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I WAS IN TEARS HAPPY.
September 29, 2024
Updated review

I HAVE SERVICES WITH COMPANY BEFORE, TOTALLY VERY GOOD ALWAYS.JUST ONE PROBLEM I JUST NOT CONTACTED THEM YET,SURE IT WILL BE CORRECTED,AS ALWAYS. I HAVE TRUST AND FAITH WITH THIS COMPANY. I HAVE VERY MUCH FAITH AND CONFIDENCE WITH THEM. SOME OF MY PICTURES,ECT. MEAN THE WORLD TO ME,SENDING THIS WONDERFUL COMPANY MY TREASURES IS TOTALLY DONE IN FAITH AND TRUST. THANKS.

Date of experience: September 29, 2024

HAPPINESS!
July 11, 2024
Previous review

My experience was one of total BLISSFUL memories.The pictures were totally colorfull and clear from negativies from long ago.,dending another order soon. THANK YOU.

Date of experience: July 11, 2024
Ohio
1 review
0 helpful votes
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16mm movies from 100 years ago.
September 29, 2024

Movies I found in my attic have been converted to an easily watched form that family from around the country can look at and marvel at. I'm 95 and there I am at my 2 year old birthday party?
The service was quick, professional, easy and satisfying.

Date of experience: September 29, 2024
Florida
1 review
0 helpful votes
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Overpriced
September 29, 2024

Ridiculously overpriced for the streaming service They did not even try to make the video a better quality

Date of experience: September 29, 2024
Stacey S. — iMemories Rep
over a year old

Hi Tracy, Thank you for the review. When we do the digital conversion of videotapes, we can often help reduce tracking (gray lines through the picture), audio issues and some other quality problems. Our team will review, research and make adjusts with any issues they see to get the best capture possible of your memories. It is worth mentioning that the original quality of the recording and condition of a tape can affect the outcome.

We can absolutely look into any quality concerns you have. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Florida
2 reviews
3 helpful votes
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Product and service was as advertised
September 29, 2024

The price was as advertised, except for the charge added on to return the original tapes

Date of experience: September 29, 2024
Florida
1 review
1 helpful vote
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More to convert
September 29, 2024

I loved the whole experience, however, I wish the other videos I did not choose to convert were still available for me to convert if I choose to later rather than mailing them again and starting the whole process over.

Date of experience: September 29, 2024
Michigan
1 review
0 helpful votes
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Na
September 29, 2024

Good experience and fast delivery of the converted data. Was pleased with the end product

Date of experience: September 29, 2024
Maine
1 review
0 helpful votes
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Satisfied
September 29, 2024

Overall, it was a good experience. I'd love watching videos. I hadn't seen in a long time because they've been in a format. I couldn't play. I got back all of my stuff in great shape. And it was easy to download all the digital stuff to my computer.

Date of experience: September 29, 2024
Arizona
1 review
0 helpful votes
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Simple and quick
September 29, 2024

I've been wanting to convert to digital file for years but never took the time to do it. This was an easy option as all I had to do was request the prepaid box and pack up my tapes. In a short time I had received confirmation that the conversions had been done and my tapes would be sent back to me soon. Couldn't be happier.

Date of experience: September 29, 2024
California
1 review
0 helpful votes
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Easy and convenient! Glad i saw this on facebook ads and thought id try it because buying a vhs tape player was expensive. But to get it converted and watch on your phone or tv is great! Price is reasonable! Thank you!

Date of experience: September 29, 2024
California
1 review
0 helpful votes
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It seemed as though I'd have access to my videos in perpetuity but turns out that's only if you buy their iCloud storage package. Feels like a big expense to take on after already paying for getting videos converted

Date of experience: September 28, 2024
Stacey S. — iMemories Rep
over a year old

Hi Molly, Thank you for your comment. The iMemories cloud storage subscription is completely optional. It is one of the four ways customers have to save their memories. You can also purchase customized DVDs/USB drives(s) and/or download and save to your own computers and devices which is no charge. We offer flexibility and customization when it comes to saving your memories! We'd be happy to help you save them in the way that suits you best! Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Kentucky
1 review
0 helpful votes
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Happy to see memories
September 29, 2024

I don't understand the part about free trial on cloud running out after paying a fair amount to convert my tapes. Is this a hidden extra charge? I hope I didn't pay $200 for viewing access for a month only?

Date of experience: September 28, 2024
Oregon
1 review
0 helpful votes
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Amazing
September 29, 2024

Great experience from start to finish! Quick turn around time as well

Date of experience: September 28, 2024
Ohio
1 review
0 helpful votes
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Need help
September 29, 2024

I have only been able to watch the videos on the website. I have suffered memory loss and have trouble following directions. I have not been able to set them so they are viewable on television.

Date of experience: September 28, 2024
New Jersey
1 review
0 helpful votes
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Good Choice
September 29, 2024

They digitized my 8mm to an easily accessible media file. The 8mm reel was returned back safely in shortly after the digitize file was made available online.

Date of experience: September 28, 2024
Maryland
1 review
0 helpful votes
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Fabulous experience
September 29, 2024

From start to finish, from email confirmations, quick turnaround, excellent experience. Videos turned out excellent. Have continued using, and originals returned promptly with no issues. Impressive. Would highly recommend.

Date of experience: September 28, 2024
Florida
1 review
0 helpful votes
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Lost memories now found.
September 29, 2024

Love that I can now view all my movies. They were lost before because I could not view them on different media machines.

Date of experience: September 28, 2024
Mississippi
1 review
0 helpful votes
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Great
September 29, 2024

Great
Thank you very much!
Very happy with end results
Fabulous

Date of experience: September 28, 2024
Washington
1 review
1 helpful vote
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Wonderful Memories
September 29, 2024

Helped save valuable pictures of WW1. Also saved a Disc of 33 years ago, Vacation Trip to Tahiti. So beautifully done on my Memories Site. Thank You

Date of experience: September 28, 2024
Sweden
1 review
1 helpful vote
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Fast, easy and professional
September 28, 2024

Flawless experience from start to finish. Some of my videos had been sitting in my hot Texas garage for 25 years and for the most part they turned out great.

Date of experience: September 28, 2024