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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,969
value
158
shipping
156
returns
82
quality
6,616
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Michigan
1 review
0 helpful votes
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Confused
December 2, 2023

I was pleased with the quality, but wish there was a way to edit. There are parts of the video that I did not want.
Also, I am not technically great. I need to transfer the videos from my iPad because they take up too much room. How do I transfer them to my laptop?

Date of experience: December 2, 2023
Indiana
1 review
0 helpful votes
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Well Organized
December 2, 2023

I sent my photos and slides in 6 separate ziplock bags with specific names and dates to identify each bag. When they were digitally released to me they were all identified by my specifications. Made it very easy for me to identify and share them. Thank you. Highly recommended.

Date of experience: December 2, 2023
Georgia
1 review
0 helpful votes
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Love Imemories
December 2, 2023

What a great concept you all have! Thank you so much for converting my kids and grandmas memories into a simple way to connect and sit down with family to relive those beautiful memories! Great quality and all… thank you all again!

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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It's pretty expensive so I only converted some this time and hope for a 50% off deal again so I can do the rest.

Date of experience: December 2, 2023
Illinois
1 review
0 helpful votes
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The only reason they didn't get 5 stars, is prices weren't really upfront. It felt like every step of the process, had a fee or potential fee. You send away for the box, for a fee, then once they have your videos, they tell you the cost to digitize. Then you could potentially get charged again, if you don't want ( or know how) to download from the app. They did a wonderful job, I just wish it was a more transparent fee structure from the start. I wish I knew each tape would be x price start to finish.

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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Digitizing tool for old videos
December 9, 2023

This is just a tool to digitize videos - it does not restore old videos. If the videos are dark and hard to see then the digitized version is dark and hard to see. I wish that you could get a preview before paying to digitize a video that is to dark to see.

Date of experience: December 2, 2023
Georgia
1 review
0 helpful votes
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Great Deal
December 2, 2023

Everything went as expected very pleased with the order

Date of experience: December 2, 2023
California
2 reviews
0 helpful votes
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Turned out great
December 2, 2023

IMemories was right on schedule. They did exactly what they promised and everything went smooth. I have enjoyed logging in and seeing all the footage. I'd use them again.

Date of experience: December 2, 2023
Missouri
1 review
0 helpful votes
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Will cherish the memories forever
December 2, 2023

It was a very easy process and helpful people to chat/ email with if questions arise.

Date of experience: December 2, 2023
Oregon
1 review
1 helpful vote
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Great Service….but pricey.
December 2, 2023

The whole process was very easy! I feel that a flat fee per video tape is not always worth it. I had a few video tapes that had less than 15 minutes of content (but we are unable to watch them before sending them in to determine if they are content "worthy" of digitizing).

Date of experience: December 2, 2023
Illinois
1 review
0 helpful votes
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Everything went perfectly
December 2, 2023

From beginning to end, iMemories took great care to ensure that our experience was smooth and positive. The first batch of our home videos from childhood is now digitized, organized, and easily accessible to our whole family. And the turnaround was so fast! We will be sending in more tapes for conversion soon!

Date of experience: December 2, 2023
Texas
1 review
0 helpful votes
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Priceless
December 2, 2023

Seeing videos of all the family and bringing back memories was great.

Date of experience: December 2, 2023
Florida
1 review
0 helpful votes
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I was kept well informed of every step. Less than a week after they receive the video until they were posted online. Comment is that there is no guide to Work with the videos that you get there should be some kind of manual. Could not find one online to help guide me through the process. It was kind of figured it out myself although I did call and someone walked me through the first time it was still many videos later that I felt comfortable with the process

Date of experience: December 2, 2023
West Virginia
1 review
0 helpful votes
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Baby girl
December 2, 2023

I enjoy watching the movies. I plan to send more to be converted. Is a special going to happen soon?

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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An easy process! Thank you!
December 2, 2023

Whole process is easy. And I am not tech savvy! Instructions are clear and easy to follow.

Date of experience: December 2, 2023
Pennsylvania
1 review
0 helpful votes
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Thanksgiving Eve my whole family gathered around to watch all our memories!

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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I had a very successful experience. The digitized videos were what I remembered were on the VHS tapes and it's great to have them now to view anytime I want. Pricing was reasonable and process was efficient.

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Priceless
December 2, 2023

All was as expected, all went perfectly! The box was big enough. I started getting downloads in a few days and was delighted to keep getting more over several days.

Date of experience: December 1, 2023
New Hampshire
1 review
0 helpful votes
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Above
December 2, 2023

Everything was as expected. Good quality of video and sound

Date of experience: December 1, 2023
Illinois
1 review
0 helpful votes
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Process was easy and fast!
December 2, 2023

The process was easy and my videos were available within two weeks. Customer service was also helpful anytime I needed the process explained.

Date of experience: December 1, 2023