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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,980
value
158
shipping
156
returns
82
quality
6,694
This company responds to reviews on average within 2 days

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7,376 reviews

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Alabama
1 review
0 helpful votes
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Going back to the 60's and 70's
January 1, 2024

Everything worked very seamlessly as far as the ordering, and the delivery and the return of the originals. Me and my family have enjoyed reminiscing, and hearing new stories that dad can come up with concerning his slides.!

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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You just notify that you are interested and they send you a box. To mail back to them with your family treasures.
In a few weeks you have a complete package to view and share with everyone.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Expensive
January 8, 2024

This process to get some photographs digitized was incredibly expensive starting with having to pay $15 for a box from them to send my photos in. Why not FedEx or UPS that I could arrange that was cheaper to ship. I had 50 photos to digitize and in there PR material they said the first 40 would be free. They weren't. When all was said and done the total price to get the job done was $67. Outrageous. Never again with this company. Buyer beware.

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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Imemories left a bad memory
January 8, 2024

IMemories experience has been horrible. Nowhere in their website it says that the $14.99 they charge is to ship a big box and then charge separately to convert your media into a digital platform. To make matters worse, they also charge you to ship your media back. The conversion quality is also extremely poor and they don't actually give you a digital format back in the form of a CD or a thumb drive etc. They don't even mention that. They simply give you online access that is time sensitive. If you do not download the converted media, you're loss. They charge separately for thumb drives etc for your media to be recorded there. I'd never use them again.

Date of experience: January 1, 2024
Pennsylvania
1 review
0 helpful votes
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Quality Performance
January 1, 2024

IMemories does a great job converting my 8mm film and video tapes to digital! Also the app is great for always having my videos with me and I easily download them to my Mac!

Date of experience: January 1, 2024
New Hampshire
1 review
0 helpful votes
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Amazing Service!
January 1, 2024

This was an amazing and easy process! It was nerve wracking to put those tapes in the envelope, but great communication when they were received and as they were converted to digitial records. So happy with the results!

Date of experience: January 1, 2024
North Carolina
1 review
0 helpful votes
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Wonderful
January 1, 2024

IMemories was wonderful to deal with. We had multiple questions, multiple times and all were very patient and kind. I highly recommend this company.

Date of experience: January 1, 2024
Illinois
1 review
0 helpful votes
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Dark slides weren't lightened enough
January 8, 2024

Many of my slides were underexposed and I wanted them lightened on digital conversion. They were still underexposed after the conversion. I had a professional photographer lighten them adequately after I downloaded them. I was disappointed with the quality of the iMemories work.

Date of experience: January 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Roy, We appreciate your feedback. A professional photographer is a great resource for images with significant lighting problems! We do apply filters to help your images look their best, but this is not the same as detailed photo restoration. Lightening a dark image is significantly more involved than only adding brightness- adding light or color where is does not exist is not something we can offer. The first step in seeking out this level of enhancement is having the images in a quality digital format, which we can provide, and can then be sent to those more extensive services.

Tennessee
1 review
0 helpful votes
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Precious memories
January 1, 2024

You were able to take my childhood and put it to where I can still see my precious daddy and grandparents.

Date of experience: January 1, 2024
California
1 review
1 helpful vote
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Great product!
January 1, 2024

Awesome experience! All of our kids now have access to all of the family videos that were previously collecting dust!

Date of experience: January 1, 2024
Oregon
1 review
0 helpful votes
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60's Christmas reel
January 1, 2024

It was very fun seeing my siblings at such a young age at Christmas time! My only regret was not finding more reels in the attic!

Date of experience: January 1, 2024
Pennsylvania
1 review
0 helpful votes
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As Advertised and in timely manner
January 1, 2024

All was done as they said and in a good tie frame. I hope the experience remains excellent as we add more to the mix.

Date of experience: January 1, 2024
New York
2 reviews
0 helpful votes
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Love the videos.
January 1, 2024

IMemories did a great job converting my old videos and I had everything in time for Christmas. Thanks for taking longer and fixing some of the videos that weren't the greatest quality. Everyone looks forward to watching them.

Date of experience: January 1, 2024
Oklahoma
1 review
0 helpful votes
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Everything was great. Only one thing that was a little disappointing - they said you could watch on your smart tv. Just forgot to mention your tv needs to be fairly new to be able to add the iMemory app to it. Ours is 8 years old, so wouldn't work.

Date of experience: January 1, 2024
Wisconsin
1 review
0 helpful votes
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Very satisfied
January 1, 2024

The whole process was completed quickly and the images looked good- considering they were from reels from the 1960s. Very satisfied.

Date of experience: January 1, 2024
Kentucky
2 reviews
0 helpful votes
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Boswell
January 1, 2024

So great to be able to see these treasures. Technology changes so fast, and iMemories made it possible to experience our cherished past home videos.

Date of experience: January 1, 2024
Alabama
1 review
0 helpful votes
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I'm glad I sent in my VHS tapes before they deteriorated and I will be doing it again with more soon! Only thing I do wish I could control with the iMemories team is some sort of audio and visual check before they finish everything? A few of my files had lower volume and I don't know if that was something that could have been adjusted when transferring? A few other files were very jumpy and likely would be fixed by the tracking adjustment in a VCR but in this case I'm not sure they are making adjustments on their end in the transfer process. Its digitization, not preservation, I get it. But just would be a nice offering!

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Excellent
January 1, 2024

Sent in a bunch of mini VHS tapes from when I was younger and everything was converted and readily available on the app for viewing. After a few weeks I even order them on DVDs so my mother had a set to watch. 10/10

Date of experience: January 1, 2024
Arizona
1 review
1 helpful vote
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Loved it!
January 1, 2024

Thank you for specially, providing the opportunity to view with my family. All the memories that I captured on VHS. It brought so many tears allowed us to humble ourselves and appreciate what we had for so many years and lost throughout the years. I have many more to send to youto continue to capture and pass on memories of my children and family who are here with us and are not thank you for making this Christmas extra special

Date of experience: January 1, 2024
Hawaii
1 review
0 helpful votes
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What a great service!
January 1, 2024

I was a bit nervous shipping treasured family items, but iMemories did a great job sorting through many slides, negatives, and old movie reels. Everything was individually bar coded and returned in perfect condition.

Date of experience: January 1, 2024