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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,975
value
158
shipping
156
returns
82
quality
6,652
This company responds to reviews on average within 2 days

Instant Feedback

7,376 reviews

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Michigan
1 review
1 helpful vote
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My memories
January 1, 2024

I was very nervous sending 30 years of memories through the mail! They handled everything with care. From the safe box they send you to place them, contacting you upon receiving and updating you on the process kept my mind at ease. They took special care of tapes that were very old and were able to still make it work. My family is so happy to have these videos available on the app to watch whenever they please. It was a wonderful Christmas present for my mom!

Date of experience: January 1, 2024
Heather P. — iMemories Rep
over a year old

Hi Dena, This is exactly what we hope to hear! Thank you for taking the time to share your experience!

Connecticut
2 reviews
0 helpful votes
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So Easy
January 1, 2024

This was so easy to do and I loved watching the old movies

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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Seeing my old videos made me cry.
January 1, 2024

The process was very easy. I was sent a label for the box that is packaged my VHS tapes in. I brought the box to FedEx. I received confirmation that the package was received. A few days later, I received tan email which contained the first download. I received all the downloads within a couple of days of each other. I was able to download them and edit them to my liking. I saved my final project to flash drives and gave them to my two adult daughters for Christmas. I highly recommend Imemories to anyone who wants to get their tapes digitized.

Date of experience: January 1, 2024
Ohio
1 review
0 helpful votes
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Perfect
January 1, 2024

Was a great experience, happy customer here, the only thing I wish I would have done is done this 10 years ago as the old printed survey pictures do actually degrade overtime, im thrilled to have and share them digitally

Date of experience: January 1, 2024
Washington
1 review
0 helpful votes
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Response time was excellent
January 1, 2024

Very pleased with product but would like to know how to put tracks in 1 file in a different location

Date of experience: January 1, 2024
Wisconsin
1 review
0 helpful votes
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Great experience
January 1, 2024

I was a bit nervous sending my lifetime memories through the mail. There were no problems with shipping or quality of the conversion from slides to digital. I am very happy with this company. Thank you iMemories.

Date of experience: January 1, 2024
Washington
1 review
0 helpful votes
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Nailed it!
January 1, 2024

Perfect way to relive old memories, thanks! My dad was delighted.

Date of experience: January 1, 2024
Colorado
1 review
0 helpful votes
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Excellent all around
January 1, 2024

I was very fainted by the task of digitizing all my family's vhs home videos. I chose iMemories because they were the best price I could find. I was pleasantly surprised by home quickly I got the box to ship the tapes and how quickly they were all digitized and returned. Every step of the process was great.

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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Forgotten memories
January 1, 2024

Easy easy easy from the beginning process to the end watching videos

Date of experience: January 1, 2024
Illinois
1 review
0 helpful votes
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Just like advertised
January 1, 2024

IMemories sent an easy set of instructions to follow, shipping box, water-tight bags, and packing for our family videos. I collected our VHS and VHS-C tapes and sent them in. In a few weeks, they sent me a link to watch the videos. Using the iMemories site, I got all the videos in the right order, gave them titles, and ordered DVDs. Now we can view the videos online using a shareable link or with the DVDs. It's been fun reliving some old memories.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Love it
January 1, 2024

It was great being able and to share memories with our family.

Date of experience: January 1, 2024
Connecticut
1 review
0 helpful votes
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Thank you!
January 1, 2024

Incredibly easy and so happy to have our priceless memories available again!

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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My digital memories
January 1, 2024

The process is so quick and easy. I receive my digital memories with a week of mailing them out.

Date of experience: January 1, 2024
Tennessee
1 review
0 helpful votes
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Awesome Service!
January 1, 2024

IMemories was incredibly easy to use. I now have all my old VHS and VHS-C tapes on the cloud and streaming. What a relief and what a great service!

Date of experience: January 1, 2024
Texas
1 review
0 helpful votes
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Excellent Quality
January 1, 2024

The content I submitted for conversion was close to 30 years old. I was very surprised at the excellent quality of the transfers. The turnaround time was also quicker than I expected. IMemories went above and beyond my expectations. I would not hesitate to use them again in the future.

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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Easy!
January 1, 2024

Loved the app and watching everything as it appeared. Easy to share with family. Made for a fun holiday season sharing the old videos and pictures! So many laughs!

Date of experience: January 1, 2024
Alabama
1 review
0 helpful votes
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Going back to the 60's and 70's
January 1, 2024

Everything worked very seamlessly as far as the ordering, and the delivery and the return of the originals. Me and my family have enjoyed reminiscing, and hearing new stories that dad can come up with concerning his slides.!

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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You just notify that you are interested and they send you a box. To mail back to them with your family treasures.
In a few weeks you have a complete package to view and share with everyone.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Expensive
January 8, 2024

This process to get some photographs digitized was incredibly expensive starting with having to pay $15 for a box from them to send my photos in. Why not FedEx or UPS that I could arrange that was cheaper to ship. I had 50 photos to digitize and in there PR material they said the first 40 would be free. They weren't. When all was said and done the total price to get the job done was $67. Outrageous. Never again with this company. Buyer beware.

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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Imemories left a bad memory
January 8, 2024

IMemories experience has been horrible. Nowhere in their website it says that the $14.99 they charge is to ship a big box and then charge separately to convert your media into a digital platform. To make matters worse, they also charge you to ship your media back. The conversion quality is also extremely poor and they don't actually give you a digital format back in the form of a CD or a thumb drive etc. They don't even mention that. They simply give you online access that is time sensitive. If you do not download the converted media, you're loss. They charge separately for thumb drives etc for your media to be recorded there. I'd never use them again.

Date of experience: January 1, 2024