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iMemories

4.6

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,982
value
158
shipping
156
returns
82
quality
6,696
This company responds to reviews on average within 2 days

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7,376 reviews

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Mexico
1 review
1 helpful vote
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The process was painless, the result was wonderful!

Date of experience: January 2, 2024
Massachusetts
1 review
0 helpful votes
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Good Service, issues with mini dvds
January 2, 2024

Process to send tapes and receive updates was excellent. Only issue I had is mini dvd's had quality issues in the digitized copy, service person explained they tend to have issues, but they didn't let me know that upfront. They are will to have me send them back and try again, but I was wondering why they didn't check them and automatically try them again when they had them.

Date of experience: January 2, 2024
Minnesota
1 review
1 helpful vote
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I ordered twice to convert my VHS tapes to digital copies and I love it. All my family enjoys watching them. Even I had some movies I couldn't watch because my tape was damaged. But they fixed it and I really appreciate it. Thank you IMemories

Date of experience: January 2, 2024
Florida
1 review
0 helpful votes
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Need some assistance
January 2, 2024

Need some assistance
Not sure how to work this
I need help to figure it out

Date of experience: January 2, 2024
California
1 review
0 helpful votes
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Enjoyed by all
January 2, 2024

This was a hit! Family gathered around the tv watching the old videos.

Date of experience: January 2, 2024
Ohio
2 reviews
0 helpful votes
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Memories
January 2, 2024

It was so fun to see my videos and share with my children of their early childhood years!

Date of experience: January 2, 2024
New Jersey
1 review
0 helpful votes
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Love the memories
January 2, 2024

It's nice to see my vcr videos on my phone. I love looking back 36 years ago of my wedding. I lost my husband in April of 2020 from covid so this has helped me a lot

Date of experience: January 2, 2024
Arizona
1 review
0 helpful votes
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Excellent service and product!
January 2, 2024

Very easy to place order. Quick shipping and great quality. I would highly recommend! We converted old VHS tapes to digital on line. Awesome way to view. (On the TV)

Date of experience: January 2, 2024
Maryland
1 review
0 helpful votes
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Order received
January 2, 2024

I don't have anything to say yet. Have not reviewed them all.

Date of experience: January 2, 2024
New Jersey
1 review
0 helpful votes
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I submitted four VHS tapes, three that I thought I knew and one unknown. I paid initially for the shipping box $18 up front. Sent my tapes in and waited. Got notification that two were valid VHS tapes that they could change to digital, and two were copyrighted and they could not copy them. I understand the copyright part but I was sure that one of those two was not a copyright issue. Called customer service, explained the situation and the representative I talked to was very nice and said he would have those two tapes reviewed again. The gentlemen did review the tapes and got back to me promptly to explain one was definitely copyrighted, however they had mislabeled the other and it was able to be processed to digital. I waited and did get my digital copies and overall I am thrilled with them. The only complaint I have is that IMemories insisted on sending my four VHS tapes back to me (even though I did not want them and said they could throw them out) and CHARGED ME SHIPPING AGAIN $18 to send them back to me. Why would I want the tapes back once they are digitally copied? The entire point of this is to not have the physical tapes anymore. I paid an extra 18$ to throw out my own tapes. I didn't see any reference in the initial paperwork that stated they would not dispose of them for me or that there was another shipping fee. Next time I find more tapes I will drive to have them digitized and not bother shipping them out. I could have saved $40 by shopping local.

Date of experience: January 2, 2024
Massachusetts
1 review
0 helpful votes
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At last!
January 2, 2024

Was very pleased to see these videos and dvds as I did not have the players to watch when they were made by family and friends several decades ago!
Nice quality! Great fun. And very easy to send in.

Date of experience: January 2, 2024
New York
1 review
0 helpful votes
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Family Videos/Tapes
January 2, 2024

I have had great experience with IMemories and absolutely recommend for all your old home videos, tapes. I have been able to enjoy all the memories with my family.

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
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Great Service
January 2, 2024

We haven't been able to watch our home videos in so long. I knew once I saw this service and the great reviews I had to try it. The process was very simple the entire time and I was kept up to date about my package for the whole transit. Being able to view our memories again, an in different forms of media, is truly wonderful!

Date of experience: January 2, 2024
New York
2 reviews
1 helpful vote
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One of my precious tapes was a 3-minute recording of me and my band performing at the local mall. Just because it happened to be recorded by the local news station you refused to digitize it, even though it was my band performing. And you didn't refund my payment for the tape you refused to digitize! So I paid for work that you never did!

Date of experience: January 2, 2024
Idaho
1 review
0 helpful votes
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It's been great. Memories have arrived in time and as expected.

Date of experience: January 2, 2024

Addicted to my memories!
November 7, 2022
Previous review

I love this service so much! I have now begun sending my mom's VHS tapes from my childhood since I have enjoyed watching my kids memories so much.

Date of experience: November 7, 2022
Illinois
1 review
0 helpful votes
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Couldn't be happier!
January 2, 2024

The memories are SO fun to watch! I was worried at first that something would happen to the films. It was secure and worked out really well!

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
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Sent first batch off before Thanksgiving, second batch off before Christmas, and received both back in a timely manner and was very pleased with the quality.

Date of experience: January 2, 2024
Ohio
1 review
0 helpful votes
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Not what I expected
January 9, 2024

Pretty pricey and not what I expected! Price should be done by how long the video is, I was charged the same for a 5 minute video as a 45 minute one! I also thought you could fix the videos but this didn't happen. Glad I did it but the price was awful.

Date of experience: January 2, 2024
Texas
1 review
0 helpful votes
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My recordings showed memories that i had forgotten

Date of experience: January 2, 2024

I appreciate this service. The discounts are great too. I've sent vcr and camcorder tapes in smaller increments. It was easy to mail in the i memories box i ordered. Soon they emailed me a preview of my recordings. I can watch them and decide how i want to save them- on a USB, DVD, photos or on my computer. I will continue sending them until i have them all done and then decide how i want store them. There is not a better way to see people, places or things that are no longer here. Its very emotional and reminiscent. This is the best way to relive all these memories that otherwise would be lost forever. It's got great sentimental value and that makes it priceless for me and my heritage. Imemories is awesome!

Date of experience: December 1, 2023
New York
2 reviews
0 helpful votes
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Satisfied
January 2, 2024

I was very pleased with the service I received from iMemories.
My family enjoyed watching old movies from my childhood.

Date of experience: January 2, 2024