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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories Reviews Summary
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
This summary is generated by AI, based on text from customer reviews
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I am happy with the job iMemories did on a set of home video tapes. The did a very good job and the quality was very good
Easy to understand directions on what to do. Timely and slides returned promptly and handled carefully
Hi Pamela, Thanks for the excellent review! This is what we hope to hear!
I sent the tapes and I didn't hear that they were received. I emailed customer service and received a quick response that they had been received and I would be hearing from Imemories shortly.
Hi Allison, We really appreciate you taking the time to share your positive feedback! Thanks for your support!
Quick service. Reasonable price, watch for try coupon that comes in your welcome box. Love watching. 20 years of camcorder videos. Very special to see our parents who are no longer with us in these videos.
Hi Missy, Thank you for trusting us with such precious memories. A heartfelt thanks to you!
Customer service was excellent! Discounts are awesome and appreciative, especially since I had so many…and I still have more to send. Turn around time is excellent. Thank you thank you thank you! My family is enjoying them SO MUCH!
Thank you for the wonderful review Joyce! We're thrilled to hear about your positive experience with our Customer Service team! Your support keeps us inspired!
This was easy, affordable and I'm very happy I did this
Hi Claire, Thanks for your amazing feedback! This is what we hope to hear!
Still waiting on one file to be converted. Company says it needs extra work. Hoping there aren't issues as this one is of my son, and he passed away 5 years ago.
Hi Brenda, Please accept our sincerest condolences for your loss. Your trust in us with these cherished memories means the world.
Memories went above and beyond what I was expecting. Thank you for letting me relive my old memories!
Hi Devin, We're so grateful for the terrific review you've left! We appreciate the kind words!
From start to finish product iMemories was perfect.
Hi Regina, Thank you for the fantastic review! We so appreciate the kind words!
A little slow and a little pricey, but worth it to recover long lost memories
Hi Colette, Thank you for taking the time to comment! Our current turnaround time is 3-4 weeks from when payment is made. Your order was completed much quicker, 12 days. I noticed you did not add the promotional code for 50% off that was included with your SafeShip Kit when you made payment. I have processed a refund for the difference that you will see in 3-5 business days. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.
Despite the poor quality of the items submitted, the digital transfer was better.
Hi there, Thanks for your amazing feedback! Thanks for your support!
IMemories made this daunting project as easy as it can be. By keeping the pictures in the groupings and identifying them as such, we were able to then download and save them in the proper time frame without the time consuming job of viewing each individual picture to identify it. We'll complete our project using this great service.
Hi Bill, We're thrilled to hear you were happy with the process! Knowing we've met your expectations and perhaps even exceeded them is exactly what we strive for! We're grateful to have you with us!
I loved seeing my old tapes put into digital form. Well spent money. Now I can go back at any given time and see memories of my family and our times together.
Hi Kathy, Thank you for taking the time to comment! Your sharing means a lot to us!
Thus was my second time using iMemories and it has been a good experience both times.
Hi Wilbert, This is great to hear! Your comment means a lot to us! Thanks for your incredible review!
Love iMemories have another kit out to be done. Have suggested to others as well.
Hi Carol, Thank you for the amazing review! We're truly grateful for your recommendation!
Working with iMemories was great! Very fast service for what I converted. They kept me informed of every step of the process. I converted 32 VHS tapes to a digital USB drive. After conversion, we were able to view even more videos that we didn't know were on the tapes! Sharing these memories with our family has been wonderful, especially the videos of relatives that have passed on.
Hi Wendy, Your trust in us with these cherished memories means the world! Thanks for your wonderful feedback and the kind words! We so appreciate the support!
We had some old but ireplaceable video and photos on cd and Sony max. They converted them into a PC based Media. I liked that so I also upgraded to a thumb drive and found out that on the big screen some were a bit out of sync especially VHS tapes but overall not bad.
The Sony media and CD media all were really good. Great Way to save old memories into new technology. Would recommend them them knowing that to for VHS tapes it's a hit and miss
Hi Ronald, Your comment means a lot to us! Thank you for entrusting us with these significant memories! We appreciate the kind words!
My girlfriends dad passed away while she was young. So when I spoke with her grandma about getting some footage of her dad. She gave me a box of tapes. The quality was grainy. But after I sent them in and got them re done on USB devices. The quality was amazing. The sound was great. And the reaction was priceless. Thank you I was able to share a moment I never knew I could.
Hi Ryan, We're deeply touched by your story. What a special gift that was. Thank you for allowing us to be part of preserving her father's memory.
Great job of getting my slides digitized and returning the originals to me in a timely fashion.
Thank you for taking the time to comment Anthony! We appreciate it!
So happy with results, so happy they were able to convert them after all these years
Hi Joanna, Thanks for your wonderful feedback! A heartfelt thanks to you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John, Thanks for the amazing 5 Star review! We appreciate your comment!