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iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...
iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.
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I am so happy that my 40 year old video cassette memories could be retrieved. Thank you so much!
For not much interaction, they do as they advertise and the process that you are responsible for is really quite simple. Follow the few instructions and that's it. In fact even the website is user friendly and if I do another order, I doubt I would even have to call customer service. That's not a bad thing either because they are courteous and efficient.
The process was quick, easy, and the quality was really nice! It was wonderful watching videos I didn't even know I had!
I was disappointed to find out that in order to view my digital memories I had to pay an app fee every month forever. That is just wrong and misleading.
So glad I did it. I've thought about converting old tapes from when the kids were little for years. Now that our baby is graduating from college, the timing couldn't have been better. And, it was so easy! Just put all my tapes in a postage paid box and in no time I had a notification in my email that our precious memories were ready to view. I've had a ball sending out "daily downloads" here and there to the kids as I watch one or two that I think they'd get a kick out of.
Oh, and my parents have each gotten to see special footage of their parents (who have been gone for years now). What a gift.
Thank you iMemories!
I called a couple times, and was given detailed information on what they would do upon receipt of them and what steps followed. They digitized them just as I specified in my organization of them. Very pleased with the process.
It is such a treasure to watch all of our old home movies and to share them with family. I especially love being able to watch them on the imemories app on our smart tv. Thank you imemories for bringing those memories back to life for me!
It was a very efficient and pleasant experience. I also received the delivery of the original VHS tapes intact and on time after they had them converted. Thank you all for a splendid job.
I love how my digital files turned out! The quality is excellent and the organization of the files really helped me out!
Great experience with some delay. Please work on delivering on timely manner.
Great quality, fast turn around, and easy to understand directions.
Great service and timing was quick. Happy with this company
I sent for the box. Went through my slides and packaged them up. Sent them to IMemories in their box. Received notice my slides were on line. Viewed them downloaded them on a flash drive. It was very easy. Will do more slides soon.
I resent being bullied into writing a review. I placed my order, paid you and you provided the service as described. Writing a review should be OPTIONAL.
Hi Lori, We certainly appreciate you taking the time to leave a review, but please know it is completely optional. We want our customers to have a positive experience with iMemories. We hope you will consider giving iMemories another opportunity to restore your faith in our service.
Very easy to deal with and love all the promotions... Great customer service..
Fast delivery and good care of my VHS tapes. Now I can see my video memories on my computer and share them with my family
Packaging and timeliness were very satisfactory…as were the quality of the digital prints.
Answer: Hi Chi, We are unable to process tapes containing mold, we do not offer mold removal services. Please reach out with any questions at 1(800)845-7986 M-F 7AM-5PM AZ time (currently MST).
Answer: Hi Clara, All negatives, slides and prints are scanned to JPEG (. Jpg) files and have an output of a 6 X 4 image at 500-600dpi resolution.
Answer: Hi Elaine, We do not transfer audio to digital. We only transfer video files to digital files. Please let us know if you have any other questions.
Answer: They won't but Immure Records will. Just google them. They are awesome.
Answer: Hi Beatriz, Yes we will use the label on your original media for the title that appears on your media! Please let us know if we can be of any assistance at 1(800)845-7986 M-F 8AM-5PM AZ time (currently MST).
Answer: Hi Joe, We can use your titles and dates for the titles that appear online or on DVD/USB/Download. The tapes do appear online in the order they complete processing, but we do have an easy frag and drop organizing ability to move them if needed! Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Patricia, We use the title on your tapes for the title that appears online or on DVD/USB/Download. This title can also be further adjusted after your watch your media online. Please reach out with any questions at 1(800)845-7986 M-F 8AM-5PM AZ time (currently PST).
Answer: Hi Janelle, We can process these slides to USB drives! Checkout our website for the most up to date pricing and current promotions, or give us a call for assistance at 1(800)845-7986.
Answer: Hi Mark, We do not have any specific bulk pricing, at times for larger orders we may have the ability to offer a higher discount, please reach out for more detailed pricing information at 1(800)845-7986.


Hi Bettra, Thank you for you feedback. The iMemories cloud storage subscription plans are an optional way customers have to save their memories once the digital conversion is complete. Customers can also purchase customized DVDs/USB drives or download and save to their own computers and drives which is no charge. We want to ensure our customers have the best experience possible with iMemories. If the storage plan is not the best option for you, we'd be happy to assist you with any of the other options. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.