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iMemories

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,982
value
158
shipping
156
returns
82
quality
6,696
This company responds to reviews on average within 2 days

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7,376 reviews

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Michigan
2 reviews
0 helpful votes
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Great job preserving 📝
June 4, 2024

I am so happy that my 40 year old video cassette memories could be retrieved. Thank you so much!

Date of experience: June 4, 2024
Oregon
1 review
0 helpful votes
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I memories gets the job done.
June 4, 2024

For not much interaction, they do as they advertise and the process that you are responsible for is really quite simple. Follow the few instructions and that's it. In fact even the website is user friendly and if I do another order, I doubt I would even have to call customer service. That's not a bad thing either because they are courteous and efficient.

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Date of experience: June 4, 2024
Pennsylvania
1 review
0 helpful votes
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Highly recommended!
June 4, 2024

The process was quick, easy, and the quality was really nice! It was wonderful watching videos I didn't even know I had!

Date of experience: June 4, 2024
Wisconsin
1 review
0 helpful votes
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Very happy
June 4, 2024

Worth every penny family is very excited to see our memories

Date of experience: June 4, 2024
Georgia
1 review
0 helpful votes
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Not enough time to view
June 4, 2024

I was disappointed to find out that in order to view my digital memories I had to pay an app fee every month forever. That is just wrong and misleading.

Date of experience: June 4, 2024
Stacey S. iMemories Rep
over a year old

Hi Bettra, Thank you for you feedback. The iMemories cloud storage subscription plans are an optional way customers have to save their memories once the digital conversion is complete. Customers can also purchase customized DVDs/USB drives or download and save to their own computers and drives which is no charge. We want to ensure our customers have the best experience possible with iMemories. If the storage plan is not the best option for you, we'd be happy to assist you with any of the other options. Please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

Oregon
1 review
0 helpful votes
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The process was quick and easy!
June 4, 2024

So glad I did it. I've thought about converting old tapes from when the kids were little for years. Now that our baby is graduating from college, the timing couldn't have been better. And, it was so easy! Just put all my tapes in a postage paid box and in no time I had a notification in my email that our precious memories were ready to view. I've had a ball sending out "daily downloads" here and there to the kids as I watch one or two that I think they'd get a kick out of.

Oh, and my parents have each gotten to see special footage of their parents (who have been gone for years now). What a gift.

Thank you iMemories!

Date of experience: June 4, 2024
Washington
1 review
0 helpful votes
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I called a couple times, and was given detailed information on what they would do upon receipt of them and what steps followed. They digitized them just as I specified in my organization of them. Very pleased with the process.

Date of experience: June 4, 2024
Nevada
1 review
0 helpful votes
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What a treasure!
June 4, 2024

It is such a treasure to watch all of our old home movies and to share them with family. I especially love being able to watch them on the imemories app on our smart tv. Thank you imemories for bringing those memories back to life for me!

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Professionally Done
June 4, 2024

It was a very efficient and pleasant experience. I also received the delivery of the original VHS tapes intact and on time after they had them converted. Thank you all for a splendid job.

Date of experience: June 4, 2024
Texas
1 review
0 helpful votes
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Great Quality and Organization
June 4, 2024

I love how my digital files turned out! The quality is excellent and the organization of the files really helped me out!

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Great service
June 4, 2024

Great experience with some delay. Please work on delivering on timely manner.

Date of experience: June 4, 2024
Ohio
1 review
0 helpful votes
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Great service
June 4, 2024

Great experience, so great to be able to view my old videos again!

Date of experience: June 4, 2024
Minnesota
1 review
0 helpful votes
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Great service
June 4, 2024

Great quality, fast turn around, and easy to understand directions.

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Great service
June 4, 2024

Great service and timing was quick. Happy with this company

Date of experience: June 4, 2024
Michigan
1 review
0 helpful votes
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Good job!
June 4, 2024

I sent for the box. Went through my slides and packaged them up. Sent them to IMemories in their box. Received notice my slides were on line. Viewed them downloaded them on a flash drive. It was very easy. Will do more slides soon.

Date of experience: June 4, 2024
New Jersey
1 review
0 helpful votes
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.NO
June 4, 2024

I resent being bullied into writing a review. I placed my order, paid you and you provided the service as described. Writing a review should be OPTIONAL.

Date of experience: June 4, 2024
Stacey S. iMemories Rep
over a year old

Hi Lori, We certainly appreciate you taking the time to leave a review, but please know it is completely optional. We want our customers to have a positive experience with iMemories. We hope you will consider giving iMemories another opportunity to restore your faith in our service.

Ohio
1 review
0 helpful votes
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Easy way to do to follow the directions I suggested my family to do the same thing for their children s memories

Date of experience: June 4, 2024
New York
1 review
0 helpful votes
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Love the videos
June 4, 2024

Very easy to deal with and love all the promotions... Great customer service..

Date of experience: June 4, 2024
Florida
1 review
0 helpful votes
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It is worthy
June 4, 2024

Fast delivery and good care of my VHS tapes. Now I can see my video memories on my computer and share them with my family

Date of experience: June 4, 2024
California
1 review
0 helpful votes
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Packaging and timeliness were very satisfactory…as were the quality of the digital prints.

Date of experience: June 4, 2024