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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
1,993
value
158
shipping
156
returns
82
quality
6,744
This company responds to reviews on average within 2 days

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7,376 reviews

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Colorado
2 reviews
3 helpful votes
Follow Karen P.
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So glad i finally did this. My tapes have been in a drawer for years. I went to watch one of our precious tapes from almost 30 years ago of my son's birth & the tape was disintegrating! Thank goodness I still had the original Super8's from the camera! I had iMemories digitize all 19 of those from my son's growing up years. The service, communication and product is great >and to be able to watch them now on my computer or TV is so wonderful! And easy to share with relatives & friends! Don't let your memories get away! Do this NOW!

Date of experience: June 7, 2024
Kansas
1 review
0 helpful votes
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Everything turned out perfect.
June 7, 2024

Everything turned out great, and was easy to download. So glad I did this

Date of experience: June 7, 2024
Washington
1 review
0 helpful votes
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Personal experience
June 7, 2024

I was disappointed that it wasn't put on USB and put in chronological order. That's the way I understood it was going to be. I'm computer challenged and if I didn't know someone that could do that I wouldn't have been able to get them downloaded. I will say the process was fast.

Date of experience: June 7, 2024
Illinois
1 review
0 helpful votes
Follow Charlie I.
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IMemories was the easiest way to see old videos captured 20+ years ago across a variety of disk formats. The process took just a few weeks to receive access to the digital files online and receive the original videos back in the mail. What may be best though is the ability to trim or split the digital video files right within iMemories. This allows for nice categorization of your permanent digital files before you download. Super happy!

Date of experience: June 7, 2024
District of Columbia
1 review
0 helpful votes
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We were concerned about not being able to view our old VHS tapes due to the technology being obsolete, but iMemories came to the rescue with digitizing our videos, so now we're able to relive our old memories through the screen!

Date of experience: June 7, 2024
New Hampshire
1 review
0 helpful votes
Follow Lori S.
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Appreciated customer service help in arranging my newly converted media to organized digital albums. Called several times throughout the initial uploading process and every single cust svc rep was informative and patient with any and all questions. Sent a second batch of old videos a month later and am currently in the middle of organizing those. Will be ordering USB drives to give as holiday gifts this yr!

Date of experience: June 7, 2024

Outstanding service overall
April 14, 2024
Previous review

I submitted a large order of old vhs & 8 mm tapes to be digitized. Took only 3 weeks for 56 items to be uploaded. Very easy to view & share clips, as well as create & label albums/ arrange order of clips. Have spoken to several different customer service reps throughout this process and all were incredibly helpful and professional. I give my highest recommendation!

Date of experience: April 4, 2024
Pennsylvania
1 review
0 helpful votes
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N/a
June 7, 2024

I have no comments. I have no comments. I have no comments. No Comments.

Date of experience: June 7, 2024
Tennessee
1 review
0 helpful votes
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Definitely recommend
June 7, 2024

I wish I had sent my video tapes to IMemories years ago! They did a great job! I have recommended them to my friends and family.

Date of experience: June 7, 2024
Georgia
5 reviews
0 helpful votes
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They did as I asked. I have nothing to add. I am very satisfied.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Overwhelmed
June 7, 2024

We had family pads away and we were left with thousands of slides the service took so much pressure off of us to just be able to share with other family members without having to sort.

Date of experience: June 7, 2024
Minnesota
1 review
0 helpful votes
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Amazing!
June 7, 2024

It was so safe and secure. I was nervous but there was t anything to be nervous about!

Date of experience: June 7, 2024
Florida
2 reviews
0 helpful votes
Follow Terri M.
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I recently sent a box of older videotapes to iMemories to convert into digital files and have been amazed to re-live these precious family moments from 30 and 40 years ago. I purchased the annual subscription so we can watch the movies from any device. It was a seamless experience and only took a couple of weeks. I highly recommend iMemories.

Date of experience: June 7, 2024
California
1 review
0 helpful votes
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Memories
June 7, 2024

Every thing went smoothly, appreciate your service, it was fun watching all the memories

Date of experience: June 7, 2024
Indiana
1 review
0 helpful votes
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Easy to access
June 7, 2024

The videos were easily accessed. However, some of the video was of poor quality.

Date of experience: June 7, 2024
California
2 reviews
1 helpful vote
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Sharing family legacy
June 7, 2024

The process is simple,however I chose to have a Zip drive done when I filled out my paperwork, but did not receive when my photos were delivered back to me. I had to order that separately in an additional order.

Date of experience: June 7, 2024
Wisconsin
1 review
0 helpful votes
Follow VAA B.
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I did get all my memories, but I would think that since I sent original tapes from my video recorder the static could have been cleaned up? A few of my recording were not viewable because of the amount of static but I still had to pay for them. I would think that I would be told that something was not good enough quality and I would not have to pay for it- or at least receive a discount. A few of the negatives were also not viewable but I still had to pay for them. The most outrageous was the price for the few minutes of a movie. They based the price on feet of film but I do not think it was based on the actual footage that was usable. I would not use this again and that is mostly because I thought I could speak with someone about what was being done before I was forced to pay for item that I might not have wanted to purchase once I knew the quality.

Date of experience: June 7, 2024
Stacey S. — iMemories Rep
over a year old

Hi Valerie, Thank you for your feedback. We truly value our customers and strive to ensure you have the best experience possible. We sincerely apologize that we did not meet that expectaion with you. That is certainly something we will look into. When we do the digital conversion our team does review and research any issues they see with the videotapes in order to get the best capture possible, based on the condition of the original tapes. We do not know what footage is special to each customer, so we will upload the best quaility video we can get. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

Indiana
1 review
0 helpful votes
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The process was simple, effective and I was pleasantly surprised with the quality of the videos.

Date of experience: June 7, 2024
New York
1 review
0 helpful votes
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Review
June 7, 2024

I thought the service was great and I have used iMemories in the past. I didn't like being forced to write a paragraph of text to describe my experience when the star rating work just as well.

Date of experience: June 7, 2024
Utah
1 review
0 helpful votes
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Good
June 7, 2024

Great. It was great. Thank you. I have nothing more to say. I don't like this survey. You all did a good job and I thank you for that.

Date of experience: June 7, 2024
Massachusetts
2 reviews
0 helpful votes
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Easy
June 7, 2024

Easy process and quick return. I would definitely recommend Imemories!

Date of experience: June 7, 2024