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iMemories

4.7

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From the business

iMemories is a cloud-based storage and streaming service that puts a lifetime of memories at your fingertips. From older analog home movies and slides to modern digital videos and photos, you family̢? S entire collection of personal videos and photos i...


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iMemories Reviews Summary

iMemories generally enjoys a positive reputation, with customers frequently praising the quality of their digitized products and the ease of the online process. Many users express satisfaction with the timely turnaround and helpful customer service, often recommending the service to friends and family. However, some customers have raised concerns regarding additional charges for returns, audio quality issues, and difficulties with the website's editing features. Overall, while the company excels in product delivery and user experience, there are areas for improvement in customer communication and technical support.

This summary is generated by AI, based on text from customer reviews

service
2,002
value
158
shipping
156
returns
82
quality
6,781
This company responds to reviews on average within 2 days

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7,376 reviews

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Oregon
2 reviews
0 helpful votes
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Great customer service!
July 7, 2024

Quick turn around if digitizing old 8 mm movies so we could edit them into a shorter collection of family videos

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Review
July 6, 2024

Overall I was satisfied. They were old movies, no sound, and now I can watch them: -)

Date of experience: July 6, 2024
California
1 review
0 helpful votes
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Best thing ever!
July 6, 2024

This is the absolute best thing to do ever with your old home movies! It has been so great for our 91 year old dad to be able to watch these on his Smart TV.

Date of experience: July 6, 2024
Florida
1 review
0 helpful votes
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Excellent process
July 6, 2024

Happy that I found this service! Happy to be able to share all of my family videos with my family!

Date of experience: July 6, 2024
Texas
1 review
0 helpful votes
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Imemories
July 6, 2024

I was satified and certainly enjoyed the online viewing. However my sister said the reproduction was not as clear. But I would recommend iMemories and use them again.

Date of experience: July 6, 2024
New Jersey
1 review
0 helpful votes
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Easy from start to finish
July 6, 2024

Signed up, box was sent, contents mailed, email stayed it was ready to download
Still having a little difficulty loading onto iPad

Date of experience: July 6, 2024
Georgia
1 review
0 helpful votes
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July 6, 2024

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Date of experience: July 6, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jermaine, Thank you for your review. We do want to ensure our customers have the best experience possible with iMemories. If there is something we can assist you with, please do not hesitate to reach out and discuss this with us at 1(800)845-7986.

New York
3 reviews
0 helpful votes
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Happy with digital availability
July 6, 2024

I had wanted one picture renewed due to fading and redness. I though they would do that when they digitized the pics anyway but none were fixed.

Date of experience: July 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Jean, Thanks for your feedback. When we do the digital conversion we do clean the photos, scan them through filters and put them through a color correction process to help the colors look more natural. We do not however digitally restore photos. Our team will get the best quality capture based on the original quality and condition of the images. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New Hampshire
1 review
1 helpful vote
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Great Company
July 6, 2024

After I submitted my order and paid for it, I found out of a bigger discount iMemories were offering. I wrote them and explained it and they automatically refunded me the different. Bravo to them for understanding the need of their customer. Times are tough but it was a nice experience. I would recommend to many of my friends and family.

Date of experience: July 5, 2024
Texas
1 review
0 helpful votes
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Love your service!
July 6, 2024

JUST SO HAPPY TO HAVE YOU OUT THERE. I FEEL SAFE SENDING YOU MY VERY IMPORTANT ITEMS AND HAVING YOU TREAT THEM LIKE YOUR OWN.

THANK YOU!

Date of experience: July 5, 2024
Indiana
1 review
0 helpful votes
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Unclear fee schedule
July 5, 2024

I sent a large box of mostly old 8mm film with many being unlabeled. Purchased from a discounted offer. I had figured an estimated cost based on their website description. The quote I received back was much higher and to have anything put on CD or memory stick were an additional charge and cloud storage was another monthly charge. I spent a fair amount to have a handful digitized. I thought the film would be labeled as they labeled them upon return, but were not. I had no way of knowing if any were empty, if they were unable to convert or what as some had part of tape attached. I was trying to pass tapes onto appropriate family members. It was great seeing some of the old memories and easy to download onto a memory stick. Some were poor quality. Most decent. Can't afford to do the rest

Date of experience: July 5, 2024
Stacey S. — iMemories Rep
over a year old

Hi Khris, Thank you for your feedback. We do charge a flat rate per 50' of film for the digital conversion. This is because all film started out as small 3" reels with 50' of film and about 3-4 minutes of video. Larger film reels will have multiple 50' reels spliced together and be a higher cost. We use any handwritten labels that are on the films when we receive them. If they are unlabeled we will use a default label such as Family Film 1. Once the films are online to view, all of the labels can be edited and saved however you'd like. If we can help with any further details, or be of any assistance please do not hesitate to reach out at 1(800)845-7986.

New Jersey
3 reviews
0 helpful votes
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The experience of seeing my boys who are now in their 20's as babies! Priceless

Date of experience: July 5, 2024
Nevada
1 review
0 helpful votes
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IMemories did an excellent job of helping me clear out some closet space and make sure memories are stored for us in a way that is easily and conveniently accessible. No longer do I need to fear that these precious photos, videos, etc. might be damaged or lost forever. The process was professional, quick and they handled my precious stuff with great care.

Date of experience: July 5, 2024
Massachusetts
1 review
0 helpful votes
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How precious
July 5, 2024

I know they are my videos, but they feel like a gift. So many memories bought back to life and made so easily accessible. Thank you iMemories

Date of experience: July 5, 2024
Maryland
1 review
0 helpful votes
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I have my memories backk!
July 5, 2024

Things I haven't seen nor remembered in decades are back! I couldn't love them more. I am so very pleased with the level of safety and care that was taken with all of my cassettes.

Date of experience: July 5, 2024
Utah
1 review
0 helpful votes
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Great Experience
July 5, 2024

Great experience. I had no problems. This is an easy program to get involved in.

Date of experience: July 5, 2024
Indiana
1 review
1 helpful vote
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Outstanding!
July 5, 2024

They were able to restore digitize multiple different forms of film I sent in from over 70+ years ago. The whole family is able to view. This is a blessing that I wish I could have shared with my Mom & Dad while they were still living.

Date of experience: July 5, 2024
California
1 review
0 helpful votes
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We haven't gone through everything yet, but so far everything is great.

Date of experience: July 5, 2024
Pennsylvania
1 review
0 helpful votes
Follow William U.
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A quick response to my emails and questions about the process. My pictures and videos were transformed into electronic media with professional expertise. The whole process was quite rapid, and the results are being shared with relatives and friends.

Date of experience: July 5, 2024
New York
1 review
0 helpful votes
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Imemory did a fantastic job digitizing my precious VHS and 8 mm tapes. It was so simple to place the tapes in a Imemory box and drop it off at FedEx. I opted to have the on-line feature so I can share my videos.

Date of experience: July 5, 2024