I Love Dooney

I ordered a bag in July 2018 and received it a few days later. The shipping was fast, however, the bag came without the shoulder strap as it should. The customer service replied to my email regarding the missing shoulder strap the day after I contacted them. I am happy with their response speed but not necessarily the suggested solution. I was suggested to return the bag, but the return shipping cost would be on me. I had a hard time understanding the recommended resolution to the situation as its a seller's mistake. They also mentioned they do not have straps to send.

What's even worse is I tried to leave a review on their website however they moderate it and informed me it will not be posted.

I saw the reviews, but the bag I wanted was on-sale 50% off on this site... so I tried. The bag came well packaged and beautiful. I am impressed.

I placed an order and used a 10% coupon code which was "defective". I called customer service to inquire about it and they said there is NOTHING they can do. They told me I cannot cancel my order, I cannot be given the 10% off and all they could do is give me a future 10% off on another order. Totally unacceptable. This is the worst trap ever and now I am stuck with the money I paid them and no customer service or anything they can do! Shame on them for using a good name to do terrible business! Don't buy from them!

I do think the bag is authentic, however it came damaged and customer service wouldn't have anything to do with it. They said send it back in the same packaging. Well hello, I had to remove the packaging to inspect the bag. They wouldn't even offer an exchange! They said I would have to reorder it if I wanted a replacement. I asked them if their products are factory seconds or floor models (since it came so scratched and creased), and they didn't respond to it. They also didn't respond when I asked if I got a replacement that it would come free of defects. I tried to write a review of the bag I received on their website, but they wouldn't publish it because it wasn't a glowing 5 star review. What a joke. I will never buy from them again.

I received my Dooney wallet (star design) today and I really love it! The colors are vivid and it is the right size for my essentials. The phone fits in the pocket nicely; I don't have to pull on it to get it out. There is a clear plastic pocket for you ID. I also appreciated the fact that it came well-packaged and in pristine condition. The pocket on the back is nice, but I'll have to buy a slimmer lipstick so when I put my lipstick in, it won't bulge. I also carry a small mirror for the application of my lipstick.

I love my Dooneys but will not order from ilovedooney! I ordered 2 to give to my daughters, I didn't see where to enter my promo code. I immediately emailed their Cust serv. They emailed me stating pretty much to bad! It was for $20 credit. I called and was told I have to return and pay fees (almost the full $20) and reorder. Makes no sense... I wrote a review on their site and they emailed me stating my review did not meet their criteria so it was not getting published.!? They should work on their Cust service as much as they work on reading and deleting negative reviews. These are not $20 purses, they should be willing to work with us the clients that want to buy their purses. I have a couple but I bought at Macy's. A friend told me abt this site so I tried it but NEVER AGAIN!

The bag I received was clearly a damaged reject, folded and creased, thrown into a huge box with no stuffing, no paper or plastic for protection, no dust cover, and no paperwork or warranty. Multiple calls to customer service went to a recording and the only response to multiple emails stated,"This email confirms that we received your message. We will contact you shortly if your message requires a response." Buyer beware: you have no recourse if you have a problem. I have bought at least 6 purses from this company, but after this problem, I will not reorder again. I posted this review on their site, and they removed it.

Site user unfriendly. Cannot exchange, will not match price and customer service unable to help anyone with anything. My husband purchased me a bag in the wrong color, they will not do exchanges. I repurchased bag at 60.00 higher cost in different color. Did not realize they were charging a higher price, though a rep had to run through the site as it is not set up to be used by public, huh? Run don't walk away.

On the Thursday before Labor Day 2016, I received an offer for 30% off. I placed an order for $400.00 and was never prompted for the discount code. I called the service number immediately and was told they could not honor the code because my order was already being processed. Really? Within minutes. But the service gent told me he would look into it. One week later I called and requested an update, still no action. I asked for a supervisor, who told me, nothing could be done once an order is placed. I failed to mention, that on day one I told the service dept, to cancel my order if they could not honor the 30% off. This company is NOT user friendly. I would highly recommend to not use it and furthermore boycott Dooney and Bourke if this is how they treat customers.

Made the mistake of using my paypal account to pay because I know that is safer. I went through the whole order and when I finished entering my paypal info and clicked to be taken back to the ILoveDooney website it immediately placed my order without giving me the option to finalize the order and enter my promo code. I sent an email immediately but they were no longer open. I called right away Monday morning and was told there is nothing they can do for me. I have not received any emails saying that my order has been completed and shipped but she told me that it has. The customer has to pay the return shipping if they want to return something so I asked that since they couldn't work with me and adjust the price would they pay the return shipping so that I could order it again with a promo code. She said that there as absolutely nothing they could do for me, they didn't even offer me a discount off a future purchase, they didn't want to help me. I asked to talk to a supervisor and was told the exact same thing, "we cannot do anything for you." Extremely horrible service, heads up, if any mistakes are made it's on you and they will not help you at all.