I Love Dooney

Do not, I repeat, do not buy from this website. They will steal your money and good luck with their rude, unprofessional customer service! Ordered 3 bags (quality and material of 2 of the bags were sub-par & did not look like the online photos) decided to keep one bag and return the other 2. I requested to start a return for the 2 bags. I emailed the co. To let them know that I would be paying to ship the bags back myself. Put both bags in one box with return sheets. I shipped the box via UPS. I emailed the co. Again to give them the tracking number and day & time it was shipped. I get my credit card statement and see they refunded me for the 2 bags but took $7.50 per bag = $15 that they did not credit me for. Called the customer service line, got a rude guy on the phone, who sat there in silence for minutes at a time just sighing loudly, I asked him if he was doing anything regarding my issue & he said he was typing on the computer. Never once did he say I'm sorry for your problem or having to wait or I will fix this for you. He stated at end of phone call that he was putting a request to refund me the $15. Meanwhile later that day after the phone call, I get an email from the company stating that because I requested a return that happen to come with a label, they were entitled to charge me the $15?! Are you kidding me? I don't care if I requested a 100 labels, if I don't use your label and I pay out of pocket to return something, you don't steal someone's money. Ended up having to get my credit card company involved. What a complete mess & waste of my time. As of now I still have not been refunded my money, $15. This is the biggest scam, rip off company. I'm going to repeat again, NEVER buy from I Love Dooney, they will steal from you! You have been warned

Customer service is horrible. You'll end up talking to east coast rudeness. I contacted the company three times about an order and needed to cancel, but I got no response. I had back surgery and finally was able to return the items and they said it was passed the 30 days! I explained that I tried three times with no response and I was told to check my email for a ups label IF they could return the items... not surprising NOTHING!

My husband ordered me a bag on Feb 3rd for a Valentine's gift. Shipping was 3-11 days. After 5 days passed with no communication from ILD I emailed them because my account info showed the purse as "not shipped". No response so after 7 days I contacted ILD customer service by phone and was informed that the bag was NOT IN STOCK! They refunded my money which took a total of 10 days to go back into my account! I cannot understand how they never even had informed me of any of this UNTIL I contacted them. There customer service we're very unsympathetic to me about all of it. Basically it was a disaster. Really disappointed because I have ordered from them in the past without any problems and the site is a legit Dooney and Bourke outlet site selling authentic Dooney but Dooney Should be embarrassed of their shoddy service and it's definitely a let down on Dooney good reputation

I attempted to purchase a pocketbook that was going to be a gift. I ordered in plenty of time and they immediately took the payment. I never received an e-mail confirmation and never received the product. After calling and getting a false story about the item would be ready to ship on 1/28, I waited a week and still no product. I just happened to look at my credit card and two days after telling me it would be ready to ship, they refunded the payment with no communication, no notice as to why, just cancelled. I called to find out what happened and the rep claimed that they wait to see if they would get the product, but THEY DON'T TELL YOU THAT. DO NOT, I repeat, DO NOT order from this company. They are supposed to be a "sister" company to Dooney & Bourke, but I beg to differ. Dooney & Bourke needs to sever the relationship as they hurt their name! Lesson learned for me, no more I Love Dooney orders for me!

Do not order from ilovedooney. Ordered a purse that was advertised as "a deal" on Krazy Coupon Lady that showed in stock on their website plus an extra 20% off. After they got my money the invoice disappeared. Luckily for me I paid with Paypal and started a dispute for refunding my money. I could not get tracking information for my purchase. They responsed with all of these request to PROVE that I made a purchase. THEY GO MY MONEY THOUGH! They WILL NOT RESPOND TO YOU AFTER THEY STEAL FROM YOU! IF THERE WAS A HORRIBLE STAR CHOICE ABOVE, I WOULD CHOOSE IT! Stay As Far Aways As Possible from ordering from this company! You've been warned.

I placed an order on December 22nd for an NFL satchel that was supposedly in stock at the time and guaranteed to be delivered by the 25th. After patiently waiting, calling customer service and checking for shipping updates, I was informed on 1/15/19 that my bag had been discontinued and they were refunding my money. I would have ordered from another site had I known, the price is now back to $248 everywhere else. After reading the reviews, I'm not surprised, just disgusted because I've been wanting that purse for over a year. I will never order from this site again

I ordered a crossbody and it arrived damaged. Used the prepaid label THEY emailed me and sent the purse back within the hour it arrived. Weeks later and they havent issued me a refund. So they want to charge me for a damaged purse that I sent back? This company is horrible, first and last time ever ordering from them. Emails back and forth and they are trying to claim they didnt get back the purse. I used the label THEY sent me and tracked it back to them arrived. DISGUSTING!

I ordered a handbag on the 20th of Dec gave very detailed instructions on where to place package with I Love Dooney and I have informed delivery with USPS, FedEx and UPS. So all the above was informed about where to leave package at rear door on 2nd floor porch. No it was left in front at other apartment and no purse and it was 298.00 and I LOVE DOONEY is acting like its my fault. When i ordered online and i saved information and its states where to leave my stuff. Its been 3 weeks no purse and no money and no word. I bought handbag from The Dooney site and there was no problem, but this outlet online store will never shop here ever again. Kimberly Gilmore

I never received any of the products I ordered on 11/30. The package was returned to sender on 12/8 due to "invalud/bad address". It is now 12/26 and ilove dooney is saying that they have no way of getting in touch with their own warehouse to see when they will ship the items back. I want a return as this entire process has been ridiculous!

I thought I'd try the ilovedooney site for a Christmas present. The bag I purchased was on sale for $90 and I ordered it in time to arrive a week before Christmas. When it arrived, it was another person's order in a box with my shipping label on it. The bag I received was half the cost of the one I purchased. The customer service people were nice but not very knowledgeable. The company acts like it's your fault and makes you return the wrong bag before they will do anything about the one you purchased. With me having to go to FedEx a few days before Christmas, there was no time to send my correct order and I was told I wouldn't receive it on time for Christmas. DON'T USE THEM. GO TO THE REAL DEAL. I never got to see my bag so I don't know if they are genuine or not.

I placed an order and received a bag that was damaged and missing the dust bag and strap. I was told I had to pay return shipping even if it is their fault. They NEVER honor return shipping for problems. So I paid to return a damaged bag which clearly was a return and the inside even had markings like it was used. I did a little research and found complaints all over and read that this place sells seconds and returned bags only, nothing is new. That is why they have such great prices. I guess it is true you get what you pay for so if you feel lucky and don't mind getting a bag that someone else returned then ok but no where on their site does it state they are selling you a returned bag.