I Love Dooney

I purchased several items from ILoveDooney.com as requested by my wife. I did not receive one of the items from my order. For a month I have been trying to receive a refund but they will not give it unless they get their item back (which it was never received and lost in transit). The contacted the courier and they looked into the package and cannot locate it after a month in limbo in their system and the courier contacted Ilovedooney.com and let them know the package is missing in hopes of me getting a refund. This company will still not refund unless they get their package back. Gave the company several weeks to get this resolved, but to no avail. Terrible company policies and will not support a company like this.

I ordered a purse on 12/29 using a coupon code. Now I know why such a "Bargain". There was NO confirmation email sent to me, but they charged my credit card immediately. There was a message on the page stating that due to heavy volume, shipping might be delayed. I tried to sign back into my account 7 days later to check on the order and wasn't able to sign back in. I know that my email was correct, since I had been receiving advertisements from them every day. I never received the password reset email even though I tried 5 times over the next 2 days. Finally was able to contact them by phone last Monday. The CSR couldn't have cared less. Just said that if they were unable to send it within the next 3 days, the order would be cancelled. Apparently it was on backorder, which they didn't disclose anywhere. I received a cancellation email and finally
Got my account credited back yesterday, so at least they followed through with that. In the meantime, I located another purse at the same price on QVC and the "real" Dooney site. I'll give Dooney another chance and see what happens. At least they immediately sent a confirmation email, and the listing on the purse clearly stated "pre-order", so I'm expecting a delay. Will keep my fingers crossedfor a better result this time.

Ordered 5 purses separate orders, waited the 5+ days processing, no updates on order or tracking, emailed customer service, comes back undeliverable to email address - waited and waited, finally received a not able to fulfill on one order, no updates on others, 2 wks later noticed refunds in checking account - no one bothered to tell me, they take your money and you wait while they borrow it, as no products in stock, waste of time- letdown - shady- do not recommend

I am looking at starting a competitor company to this company after the horrible customer service, people deserve better. Won't take much to be better! They treat people with such disrespect! Just proving a point!

I purchased the Pebble Grain Large Framed Purse and the Pebble Grain Zip Top Card Case to match a recent black friday mall purchased Cooper Drawstring Handbag and matching Wristlet wallet. I am going to admit I was nervous about this purchase because I read all the reviews AFTER my purchase. But I am happy to say both items arrived as promised, the quality appears to be as good as my retail purchased handbag and wallet AND I saved almost $100 off retail for these two items! I did have one glitch but it was with SHIPPING not iLoveDooney. Ov

I had a very POSITIVE ordering experience and would purchase from this site again. It seems to me most of their bad reviews are with return/exchange/customer service. Thats unfortunate. Bad CSR's will kill a business, ijs.

Item purchased on Aug. 29th. Item was defective (crooked logo and stitching on logo). I called and initially asked for an exchange. The same item was no longer available so I decided to proceed with the return. When I called I was told that if the item were indeed defective, they would refund shipping charges as well. Their system was down for returns until around Sept. 4th. Since I would be out of the country for a few weeks, had my husband do the return so we wouldn't miss the 30- days window. Upon my return and checking my cc, the shipping charges were never refunded. I exchanged several emails with customer service to no avail. I included photos of the defect as well and was told by a supervisor that the "inspector" found no defects on it and that I was "well aware" of the cost of the shipping charge and that upon returning the item it was not guaranteed shipping charges would be refunded and that I'd be "requesting" a refund. At no moment I was told it would be a "request" and not a "guarantee", especially after being told shipping charges would be refunded if defects on the item were identified. The purse was not up to my (the customer's) standards, but somehow up to the inspector's standards. Upon being confronted with that statement the supervisor continued with the same line as in it was my fault for using their return label and that if I had gone to UPS it would have been a lot more expensive, etc. Summing it up, it was my fault for purchasing an item and not wanting to keep it because it was defective. Will I ever buy at this online retailer again? Certainly not. Their customer service leaves a lot to be desired, especially if you are considering the quality (key word here- QUALITY) that Dooney&Bourke products are supposed to have. The $7.50 shipping charge, at this point, is the least of my concerns, however, I suggest you treat your customers with a little more courtesy and diligence. I had purchased D&B items before at Macy's and this was my first purchase with this online retailer. Suffice to say, last as well.

SPOKE WITH A WOMAN BY THE NAME OF AZORA. HER DEMEANOR, LACK OF CUSTOMER SERVICE, UNFRIENDLINESS, LACK OF EMPATHY AND MONOTONE VOICE WAS A LACKLUSTER EXPERIENCE AND THAT IS PUTTING IT MILDLY. SHE MADE ME FEEL AS THOUGH MY CALL WAS AN IMPOSITION AND ALL SHE TOLD ME WAS WHAT SHE COULD NOT DO FOR ME. DID NOT TRY AT ALL IN ANY WAY TO MAKE MY INTERACTION WITH THIS COMPANY ENJOYABLE. DUE TO HER, I WILL BE RETURNING THE BAG I JUST PURCHASED AND WILL NOT DO BUSINESS WITH THEM AGAIN. I EVEN SENT AN EMAIL TO THE COMPANY TO ASK FOR A MANAGER TO CALL ME TO NO AVAIL. IT APPEARS THE WHOLE CUSTOMER SERVICE TEAM, INCLUDING MANAGERS DO NOT CARE AND ARE INEPT WHEN UNDERSTANDING AND IMPLEMENTING EXCEPTIONAL CUSTOMER SERVICE. DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU THRIVE ON RECEIVING POOR SERVICE AND INTERACTING WITH PEOPLE THAT COULD CARE LESS ABOUT THEIR JOB.

I ordered a Cooper Hobo and when it arrived there was a scratch in the leather on the shoulder strap. I immediately contacted them through their customer service email, included photos, and asked how I could return a damaged bag. I was instructed to do the return through their website. When I noticed the $7.50 return shipping fee noted online, I called and inquired about a damaged item. I was assured by the Customer Service rep I would not be charged if the purse was damaged.
Well, I was lied to. I received a refund, minus the $7.50 return fee. I called them again and she asked me to resend the email with the pictures. Which, I did. She also said someone would contact me in 2-3 business days. No one called.
I tried disputing the fee with PayPal, but return shipping does not fall under their Purchase Guarantee Policy, so PayPal would not do anything.
I called a 3rd time only to be told the returns department determined the bag was in good condition and it was returned back to stock to be sold again. Therefore, I would not be credited for the return shipping fees I was charged.

I ordered a tote bag and a key fob from ilovedooney.com they charged my credit card and obviously got all my personal information. I didn't receive anything!
I called the ilovedooney.com customer service line and someone there told me that one of my items wasn't even listed in the system and that I would receive a tracking number on the other item that I had ordered. I never received anything from them.
I called my credit card company and let them handled it so I didn't have to pay for these items which was over $100. Shortly after I placed an order with the ilovedooney company I began to receive scam calls on my phone every 30 minutes.
It's possible their representatives are taking your personal information and selling it online for scamming.
Go to the Better Business Bureau online to read all the horrible reviews ilovedooney.com has received. Their reviews date back to 2014 from all the people that feel they have been scammed by this company.

I ordered an item from iLoveDooney's eBay store, and I was overcharged $23 for the item so I filed a Paypal Dispute and ended up winning the case due to fraudulent activity on iLoveDooney's part. I had to file a dispute case due to iLoveDooney's deceitful customer representatives refusing to give me back the money they purposefully overcharged. Then after I won my Paypal case, the iLoveDooney eBay representative(s) began severely harassing me through eBay messages and emails for one week straight! I begged the representative to stop harassing me, but they kept on sending me countless vindictive, immature messages until finally I had enough! So I reported them to eBay's Trust & Safety team since they were violating their buyer protection policies, and then I contacted Paypal's Protection Department and informed them of iLoveDooney's representative's harassment. Lastly, I contacted Dooney & Bourke and reported that one of their authorized sellers (iLoveDooney) was engaging in illegal practices which included fraudulent fees, buyer harassment, and cyberbullying. I was informed by all three entities that iLoveDooney would be dealt with accordingly. However, I made sure to also contact iLoveDooney 2 days ago and demand that the representative(s) in charge of the eBay account stop the harassment immediately or I would take the issue to the proper authorities. The "supervisor" I spoke to at iLoveDooney is named Mary, and she justified the harassment I was receiving by saying that the "non-stop, repeated, spam messages" I was receiving that were personal attacks from her fellow employee(s) and her were not harassment in her eyes. Well, I told her that I do not care what she deems as harassment and that the police would care about the fact that it was in fact harassment. Well, that shut her up real quick, and let's just say I have not received any more harassing messages since then! Also, I can tell you this much... if I receive one more message I will follow through with my promise to contact the authorities! Mary and the eBay representative(s) in charge of iLoveDooney's eBay account are the most immature, vindictive, childish, abrasive people I have ever dealt with in terms of customer service. Just so sick and pathetic their behavior was. I am glad I was vindicated by the three aforementioned agencies, and if iLoveDooney keeps up this behavior I doubt that an entity as big as Dooney and Bourke will continue to allow them to be authorized sellers for much longer.

I wanted to check the whereabouts of my item--order ILD*******. Online I was provided with tracking number from USPS. According to this my item was delivered June 28 at 3:28pm. However after inspecting my premises and my home security cameras, I found that no deliveries had occurred. I emailed the vendor at the email you provided and I spoke with a Steve at *******003. After explaining my situation, he put me on hold several minutes and then said his system was down and it would take 10 business days to research and that I would not get merchandise or a refund at this time. This is despite him saying the delivery was insured by USPS. I have no product and no money, and I am being made to wait up to 20 calendar days as a result? This is unacceptable. I should be refunded and the vendor and USPS should battle it out on the side as a separate issue. I will never do business with them again and will report them to every consumer protection site and social media if this does not get resolved. As of 7/9/19 no resolution

I ordered a handbag, upon receiving notice of purchase I realized I ordered the wrong bag and color. I phoned customer service to cancel the order within 2 hours of ordering and they informed me that the item couldn't be cancelled at this time because it was being processed. I cannot understand if the order is still in the processing stage why it couldn't be cancelled and the agent explain because it's being processed. I could understand if the item has been shipped, but not processing why this order couldn't be canceled. Poor policy and I will never order from this site again. I have ordered from Dooney and Bourke website and have never encountered any problems.