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I Love Dooney Reviews Summary
I Love Dooney has 134 customer reviews and ranks 69th in the Handbags category. Common review topics include customer service.
Placed an order on 09/19/21. I received an order number but no confirmation email and the funds have already been taken out of my account. It's hard finding contact information to inquire about my purchase. It's been over a month and still no updates. I will be disputing the charge with my bank. TOTAL SCAM!
If I could give it a 0 I would. This is highway robbery. The bags are fake and there is no customer service to talk to. I should've known better when the "sale" and "promo" left them at $20 each. I let them have it, but each time I know of someone about to purchase I tell them.
Do not spend your money here. I have been carrying Donney and Boiurke since I was 16, I have nearly 100 of their bags. Unfortunately because of this company I will never purchase another one. They are dishonest about shipping, it arrives over a month late if you receive it all, and refuse refunds or credits for your trouble. I ordered 2 bags one was ripped on the inside and the other never arrived. They will continue to lie to you in chat and over the phone saying that the package is on the truck as if you cant read what's on the website. Fedex only had a label created and never got the bag. They refused to refund it even a month later still lying by saying they see that it is on its way. I had to have my credit card stop payment on i as I never received the merchandise. I also had them stop payment on the ripped bag they sent me. Do yourself a favor and save the headache. Don't give these people your money.
Ordered a tote bag.
1. Not a dooney bag
2. Came directly from china. Would never had ordered if it was advertised.
3. No paperwork in bag so forget returning it.
4. cheaply made.
5. True to picture.
6. You get what you pay for.
They sent me the wrong bag with the packing slip and order form for another woman in another state. MIstakes happen and while it was annoying I had no idea or expectations that I would be treated as horribly as I was when I called. After being on hold forever, I finally reached a representative who told me that my bag would not be shipped to me until I sent the wrong one back. Seriously! They are holding my bag hostage until I go to the trouble of sending the incorrect bag back. I had no intention of keeping the bag. I want my bag, not someone else's and they refuse to make their mistake right and send me the bag I ordered and paid for. My requests both by phone and email to speak to a supervisor have been met with empty promises. I am still waiting to hear from a supervisor and for my bag even though there is a tracking number showing that the incorrect bag is on it's way back to them. Disgusting!. This is it for me regarding D & B!
Before i ordered an item from ilovedooney i ofcourse google it first and read the reviews, despite of some people's bad comment i continue with my order to try it for myself. I ordered a tan crossbody camera and it came faster than expected, packanged so well and the product came perfect, the price is so affordable. I loooove dooney and i started to collect since 2010.
I highly recommend i lovedooney to my friends and family.
Gave valid credit card info, of course with security code, site will not place the order. Attempted X3, assumed this is a scam. Canceled my credit card. Beware!
I ordered merchandise on Aril 25th, it should have been delivered Aril 30th. It was not and now I can't reach anyone at this company. Are they really legitimate.my credit card has already been charged. I need to hear from they to straighten this out.
I got one purse from this site and I thought, "Huh, that plate looks funny." It was a little damaged, but I was going away and kept it anyway. Then I ordered another and saw that the stitching is off. OK- this site sells the irregular merchandise. If you send it back, you must pay shipping. Forget it- I will never buy from them again.
Ordered on April 1st, on April 4th I noticed my order said "Backordered", I contacted their customer support and they said that was an error my order was on the way, they had provided a deliver date of April 6th when I ordered the product. I asked customer service again to confirm it would be here on April 6th and they again ignored. Got tracking today on April 5th and it wont' be here until the 10th. Some 2 day shipping, it took 8 business days. Turns out they sat on it for 4 days and then even when they found it, they didn't try to make it right by sending it quicker. STAY AWAY, they could careless about you.
They screwed up on my shipping. No one knows were my purse is. Says fedex buts its ups tracking number. No email receipt. My bag is lost and ilovedooney screwed up on shipping
The absolute worse experience ever. Never received my order. Call customer service couldn't get an explanation from them. Calling them on a weekly basis about this I finally got a refund after a month and 5 days. Never received an follow up email or a email stating they was going to refund my money.
I will not purchase anything from them ever again.
I ordered three items which was shipped from different warehouses. I only received two of my items. It has been a absolutely horrible experience trying to get a refund from the item they didn't send me. Still waiting for my refund from the January purchase.
On 1/28/21 I spent over $300 dollars in the ILoveDooney website and they sent my package to a different city and state than the address I provided. The incorrect address is called a Default Address on their website. Three days later I emailed their customer service to try and fix the error. However, their advice to me was to either try and fix the problem thru UPS, or, if the package were deemed undeliverable it would be returned to them and they would then start the refund process. When I contacted UPS the same day they said it was up to the sender to correct the problem. Because, the package was going to travel by both USPS and UPS and, as of that moment, the package continued to be with the sender. They placed the blame on me and PayPal for okaying the incorrect address. But, the error was hard to detect because the first half of the address, the house # and the neighborhood name, was correct. Their website is now asking me to review my orders. However, as of yet, I haven't received the package nor a refund.
They lie about your order status and refuse to cancel orders. They have poor customer service. They do nothing to help the customer.
FIRST BAIT AND SWITCH WAS A WRISTLET THAT WAS SHOWN ON SALE FOR $27.50. BUT WHEN I PUT IT IN MY CART IT WAS AUTOMATICALLY SWITCHED TO $39. I DID FIND A CODE FOR THE UP TO 70% OFF BUT THIS ONLY GOT IT BACK DOWN TO THE $27.50 PRICE THAT WAS LISTED AS 60 PERCENT OFF OR 30% OFF OF THE $39 PRICE. WHAT THE HECK IS GOING ON HERE? I WAS RETURNING A LARGER WRISTLET AND HOPE TO GET A WAVE ON SHIPPING. BUT NO. I DID GET "SHIPPING METHOD
HOLIDAY DELIVERS BY 12/24", WHICH WAS ON MY RECEIPT. IT HAS JUST SHIPPED AND IT WON'T BE HERE UNTIL JAN 29TH AND IS LISTED AS ECONOMY SHIPPING NOW. NEVER WILL I PURCHASE ANYTHING FROM THIS SITE. THEY ARE RUDE WHEN YOU TALK TO THEM EVEN WHEN YOU ARE GOING OUT OF THE WAY TO STAY CIVIL WHILE TRYING TO DISCUSS THIS. WOW. NO WONDER IT HAS JUST A BAD REVIEW. I LOVE THEIR PURSES BUT I CAN FIND ANOTHER BRAND THAT ISN'T SO HATEFUL. STAY AWAY UNLESS YOU CAN FIND A STORE CLOSE TO YOU WHICH I CAN'T.
I was eager to get this and my purse so I paid for premium shipping, which was only $10. I placed my order on 12/2 and had both my purse and wallet on 12/5. I also signed up for the rewards program before ordering and was surprised that just because I signed up and my birthday was next week I was able to get a discount that more than covered the premium shipping. I will definitely order from ILoveDooney.com again next time I want a Dooney item. I saved almost $100 over the regular website SALE purchase of the same items. I saw their rating on this site and was worried I made a mistake by ordering from them. But now I am so happy I did. It was a great purchase, I got both the purse I wanted and the matching wallet for well under the retail price of either item.
I have ordered 3 purses from I Love Dooney. They are good quality and arrived on time. I don't have a problem with them. The registration comes with them. They are authentic.
ZERO CUSTOMER SERVICE... THEY DON'T BOTHER TO ANSWER PHONES AND THEY DO NOT ANSWER Emails TO CUSTOMER SERVICE EXT. I like their bags but not enough to be treated like crap. There a LOT of better higher end bags.
I have ordered numerous bags from the ILD website. There were three bags I returned and kept the others. Never a problem with quality or service. Love the bags.
