I Love Dooney

Had a glitch and i got a purse for a great price. Coupon code doubled on their end.
They caught it and Canceled my ordered didn't tell me and when i noticed and I called to ask they told me it was my payment that didn't process but i could reorder it. Wouldn't help or offer me anything even free shipping or the $25 coupon I used that was emailed from THEM on the first purchase. Man up to your mistake instead of blaming customers! Glitch was your fault and I shouldn't have been made to believe it was my payment.
Customer service attitude went from nice to Rude when I said it was because the company caught glitch so instead of contacting customers or offering a discount blame their payment option. Asked to speak with someone else and was told " this is the same information they will give you. We don't offer price adjustments or additional discounts". Can't give you another code. Just use the current one very sad with how they treat "loyal" customers.

I'd ordered from this site a few years ago and was disappointed - wasn't happy with what I got and return shipping was high. Couldn't resist when I saw the nearly identical bag I have - that has a broken zipper, companies aren't making the quality they used to - for a fraction of the price. Limited selection of colors, but they were a real deal. Only complaint is lack of communication…I was never given any updates after placing my order and it took a while to get a reply saying they'd already shipped.

They will not cancel an order once it is placed, and they won't give a price adjustment if they offer it at a lower price even though it han't shipped. I had to file a dispute with PayPal to help me. It is not pleasant doing business with a company that will not try to help its customers...best to avoid them.

Placed 2 orders, both were cancelled without letting me know and only got refunded for one. When I tried to call, no one could give me any answers. This is the worst company ever. Customer service is awful. Can't believe they are affiliated to Dooney. I won't be buying any Dooney bags ever. I am having to dispute the charge on my credit card.

I have seen this site on Facebook for years, and wondered if it was a scam, but tempted by price ordered, but have I been missing the boat, genuine dooney Purcell

Love this company wish I had ordered sooner, it's the real deal

Ordered four bags (small and one medium) for gifting and an umbrella. The deal was too good to pass, combined discount codes (was it a mistake in their part?) brought the bags down to TJ Maxx pleather bag prices. I was so excited to purchase. As I was going to send them overseas for gifts to my sister, niece, cousin. And one for me. Ordered on November 1st and I checked today and only the umbrella was shipped and the rest are still "processing". I have a bad feeling this order will be "cancelled" soon.

Well, I received my bags today exactly 7 days after ordering them and they are absolutely stunning, beautiful and authentic. These are Louis Vuitton quality bags for a fraction of cost. Where have they been my whole life? I knew about them, I even lived in Norwalk at one point, but it just never occurred to me to buy.

I ordered two more bags a couple days ago as gifts and the Gretta Mini Barlow already arrived, so that was 2 day shipping on that one!

Ilovedooney is the defects, irregulars, or slightly damaged bags. These are small and your satisfaction will really depend on how picky you are. I give them only a two star because this is not disclosed when you order and it really should be. Also, their customer service is not great. Right now I am debating if I can live with the minor imperfections of my recent order. Sadly, one of the imperfections looks like it may contribute to a bigger problem down the line. There is a scratch in the leather which may continue to get worse. So my advice is weigh out the cost savings and if you can live with imperfections. Other than that, I did receive confirmation of my order, I received tracking info, and it was delivered on time. My dealings with customer service regarding the minor flaws landed on deaf ears. They didn't really care what the issue was or that a simple part replacement would fix it. They just said send the whole bag back. It's all or nothing. To be fair, they did say they'd refund it. This is just a very straight forward, no ifs, ands or buts about it, place. It's become my understanding that they know they're dealing with imperfections and they're just not going to argue or go to any extent to make things right. You like it, great, you don't, send it back. In actuality, there's nothing wrong with this practice, but they should be straightforward up front in that you are receiving the merchandise with slight defects.

Placed an order and I received someone else's order. I have been calling for WEEKS. Will NEVER order again

I waited for gift for a whole Month to arrived. It was frustrated at first but I'm so happy I waited. I loved it so much. Recommend this site for gifts and customer service (by email contact) was super apologetic and very nice and assure me to have patience :) thank you

This place is beyond sketchy, I've read several other reviews. Sadly I'm not alone. This business has the worst customer service I've ever seen and you just better hope your order doesn't get lost in transit because not only will you never get your purchase you will also pay the shipping cost for an item you never got. I don't have enough room here to describe the numerous issues I've had with this business but all they could offer for each of these issues is "unfortunately we can't" zero customer service, zero common sense, lack basic customer service principles. I'll never give these idiots 1 more penny and unless you don't mind the risk, you probably shouldn't either. Their motto CUSTOMERS ALWAYS WRONG. My motto THEN I WILL BUY ELSEWHERE you're hardly the only shop online

I placed my order for a North South Triple Zip
Style Number: XB298NV
Color: Navy
On January 24,2022 with a shipping estimate of 4-11 Business days.
There was no immediate notification that this item was out of stock and my credit card was charged for the purchase amount.

On February 5, I followed up with ILoveDooney and initiated an inquiry. I received an acknowledgment and was informed that there would be a follow up email to me within 48 hours.
After a non-response, I followed up on February 8. On February 16, I received a notification that my order had been processed but the product was on back order. I immediately asked for an estimated ship date. I received no response until March 16, at which time I was informed that my order had been cancelled, and that my account would be credited within 5 to 10 business days.

Not acceptable.

I have been a loyal customer of Dooney & Bourke for years. Never had to return anything…. Until now. $20 to return an item is unheard of…. Rip off! Will no longer be a customer.

Unfortunately there is not a negative rating! My issue does not deal with the overall quality of Dooney & Bourke merchandise. My great frustration comes from the fact that after ordering my new Dooney & Bourke Lexington Shopper from I Love Dooney on Dec. 29th, and paying extra for faster delivery, I still have not received my order on Jan. 26th. When I first communicated with customer service regarding my missing order I was told that the package had been delivered on Jan. 3rd, which it had not. Customer service informed me that they would investigate the issue and that would probably take 14 to 15 days. Now, 16 days into their "investigation" they still have no conclusion. They have my money and I have NOTHING! I have asked repeatedly to speak with a supervisor. I have given my contact information repeatedly. NO SUPERVISOR has returned my call. If there was a negative rating system I would give them 5 negative stars!

I have purchased Dooney & Bourke handbags, etc., from retailers, Dooney.com and I Love Dooney. I don't see any difference in anything. My packaging has always been good, all bags are wrapped in plastic and have the same registration cards, etc. The only difference is price and that is amazing! I don't know what the problem could be with other reviewers. I have never had any issues. You even accrue the same loyalty points and with the Dooney & Bourke site. I would never have been able to have the collection I have now without their pricing. To me its "what's not to love?"

I used a promo code and got an awesome price. Only problem they cancelled the order and stated not in stock. But I looked the next day and guess what? In stock. I don't think they liked my sale price and won't fill the order. Super shady. Keep my money 2 weeks and never fulfilled the order. I will never purchase a dooney and Burke purse EVER!

Dooney & Bourke use to be one of my favorite luxury purses until my recent experience. I made a purchase in March 2021 a one-time authorize payment and was charged. I then was just with another unauthorized payment 8 months later (December). And the only excuse giving was we did an audit and we mid-charged and decided to do so. I assumed it was fraud as well as my bank. I am so disappointed.

I have never been more shocked and disgusted with a "customer service". There is one guy that answers the call whenever he feels like it. He doesn't understand basic concepts between consumer and merchant relation and will yell at you insults if you challenge any of the lies he throws at you. I placed an order and after 5 weeks of not moving on the FedEx tracking they were claiming the items were on their way even though FedEx themselves told me they no longer have the package. I asked for a refund and they said I would have to wait an unknown amount of time until FedEx sent the package to them (which is impossible since it's lost). They refuse to refund me my money even though it's been over a month of waiting and FedEx no longer has the package. Small Claims Court here we come. DO NOT ORDER FROM THESE SCAMMERS!