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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Georgia
1 review
0 helpful votes
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Love these products!
June 27, 2024

I have purchased the power polish, power camo and "woke up like this" foundation. The power polish leaves my skin glowy. The power camo evens out my skin tone and could be worn without the addition of foundation. The foundation offers great coverage without feeling heavy on my skin. Both power camo and foundation feel light and slightly moisturizing.

Date of experience: June 17, 2024
Texas
1 review
0 helpful votes
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Good service
June 27, 2024

I really like the way they do your test with your own picture

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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Only issue was the mobile display in the checkout was almost impossible to enter a promo code and it would freak out and go blank or I couldn't get to it.

Date of experience: June 16, 2024
Tennessee
1 review
0 helpful votes
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Excellent
June 27, 2024

Worth every dollar. I really love this stuff as I have loved everything I've gotten so far!

Date of experience: June 16, 2024
Oregon
1 review
0 helpful votes
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Plumper
June 26, 2024

It's the best ever, feels great all day. I don't ever be without it

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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Love these products
June 26, 2024

My experience here has been top notch! They're really helpful and understanding. Have any questions message them and they're really helpful! Products are on point and if you have it on auto usually gives you mystery gifts with your order or some percentage off. Very great deals. Haven't tried it yet, get on it and try their products! It won't upset you. What are you waiting for?

Date of experience: June 16, 2024
Kansas
1 review
0 helpful votes
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Great experience until the end
June 26, 2024

I loved the questions in the beginning related to nailing the perfect color and moisture for my skin type.

I REALLY DIDN'T LIKE, the program trying to sell me more product at the end. I kept trying to close my order with my original purchase. The program kept badgering me to purchase more and wouldn't easily let me close my order. It left me feeling pissed off. This better be a good product or I won't buy from here again.

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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Customer Service is Top Notch
June 26, 2024

Customer service is like no other! Quick response & resolve. No fault of Il Makiage in my return request but they handled it to my complete satisfaction!

Date of experience: June 16, 2024
Canada
1 review
0 helpful votes
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Great product
June 26, 2024

Super easy, super fast, great skin tone match and no extra fees to ship to Canada which is why i am a repeat purchaser :)

Date of experience: June 16, 2024
New York
1 review
0 helpful votes
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Very satisfied
June 26, 2024

I went on the web site not sure about the product. My BFF showed me her foundation and suggested I look for it. Your website asked me questions about my skin and my self and suggested Woke up like this #210. Everything was quick and easy to complete my purchase.

Date of experience: June 16, 2024
Illinois
1 review
0 helpful votes
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Products
June 26, 2024

All of the products have worked fantastic. The foundation and concealer were a perfect match with great coverage. The power lift plumping cream. Gabe my face a glow and reduced my finger lines.

Date of experience: June 16, 2024
Kentucky
1 review
0 helpful votes
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Always the best
June 26, 2024
Updated review

Love this foundation, it's the best! The coverage is amazing and goes on smoothly

Date of experience: June 16, 2024

Easy to match
June 21, 2024
Previous review

Great coverage! The process to order was very easy!

Date of experience: June 11, 2024
New York
1 review
0 helpful votes
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Overall e
June 26, 2024

I feel the amount of money for the product is excess. Also, if you use the product then you know that the brush should be replaced as often as you need to replace the foundation or at the very least once every 3 months max.

Date of experience: June 16, 2024
Alabama
1 review
0 helpful votes
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Love them
June 26, 2024

Products are always as promised with quick delivery times. Always happy to purchase from the compan.

Date of experience: June 16, 2024
California
1 review
0 helpful votes
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Review
June 26, 2024

Quiz helpful, the multiple upsell attempts prior to confirming purchase made me uncomfortable. Seriously now doubting purchase and quality of product. Feels more like a successful marketing company vs quality skin care line.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2024
New Jersey
1 review
0 helpful votes
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Nirse
June 26, 2024

I am a very busy Home Care Registered Nurse. I don't have time to shop. This makes so much easier to get the makeup I need to look good and professional on the job.

Date of experience: June 15, 2024
New Jersey
1 review
0 helpful votes
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I've tried many different brands of make up and never had an issue with blending like I've had with this make up. It is cakey and settles into my pores.

Date of experience: June 15, 2024
California
1 review
0 helpful votes
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Always a pleasure
June 25, 2024

As usual, Il Makiage provided an incentive for me to stock up, and I did. Checkout was easy and fast.

Date of experience: June 15, 2024
Florida
1 review
0 helpful votes
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I tried to checkout about a week ago. There's a hold on my credit card. I started searching my emails for the order confirmation; it wasn't there. Finally made the purchase, and it took forever to get through the check out screens. Worst online retail check out process I've ever experienced.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2024
Canada
1 review
0 helpful votes
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Yikes
June 25, 2024

I subscribed to the automatic renewal for every 4 months and then received an upgrade offer for an annual subscription. I accidentally clicked on the annual one, and I tried to stop it from going through. Now I have charges on my PayPal for two amounts! One in the amount of 101.70 U.S and the other for 223.07 U.S.! If I had wanted the upgrade to annual it should have stopped my original payment. As it stands I have two charges and I only wish to subscribe to the 101.70 U.S. NOT the annual charge. I have sent an email requesting a refund for the annual charge. Please ensure this fixed immediately! This is truly disturbing. Your help in this matter is greatly appreciated!

Date of experience: June 15, 2024