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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have purchased the power polish, power camo and "woke up like this" foundation. The power polish leaves my skin glowy. The power camo evens out my skin tone and could be worn without the addition of foundation. The foundation offers great coverage without feeling heavy on my skin. Both power camo and foundation feel light and slightly moisturizing.
Only issue was the mobile display in the checkout was almost impossible to enter a promo code and it would freak out and go blank or I couldn't get to it.
My experience here has been top notch! They're really helpful and understanding. Have any questions message them and they're really helpful! Products are on point and if you have it on auto usually gives you mystery gifts with your order or some percentage off. Very great deals. Haven't tried it yet, get on it and try their products! It won't upset you. What are you waiting for?
I loved the questions in the beginning related to nailing the perfect color and moisture for my skin type.
I REALLY DIDN'T LIKE, the program trying to sell me more product at the end. I kept trying to close my order with my original purchase. The program kept badgering me to purchase more and wouldn't easily let me close my order. It left me feeling pissed off. This better be a good product or I won't buy from here again.
Customer service is like no other! Quick response & resolve. No fault of Il Makiage in my return request but they handled it to my complete satisfaction!
Super easy, super fast, great skin tone match and no extra fees to ship to Canada which is why i am a repeat purchaser :)
I went on the web site not sure about the product. My BFF showed me her foundation and suggested I look for it. Your website asked me questions about my skin and my self and suggested Woke up like this #210. Everything was quick and easy to complete my purchase.
All of the products have worked fantastic. The foundation and concealer were a perfect match with great coverage. The power lift plumping cream. Gabe my face a glow and reduced my finger lines.
Love this foundation, it's the best! The coverage is amazing and goes on smoothly
I feel the amount of money for the product is excess. Also, if you use the product then you know that the brush should be replaced as often as you need to replace the foundation or at the very least once every 3 months max.
Products are always as promised with quick delivery times. Always happy to purchase from the compan.
Quiz helpful, the multiple upsell attempts prior to confirming purchase made me uncomfortable. Seriously now doubting purchase and quality of product. Feels more like a successful marketing company vs quality skin care line.
I am a very busy Home Care Registered Nurse. I don't have time to shop. This makes so much easier to get the makeup I need to look good and professional on the job.
I've tried many different brands of make up and never had an issue with blending like I've had with this make up. It is cakey and settles into my pores.
As usual, Il Makiage provided an incentive for me to stock up, and I did. Checkout was easy and fast.
I tried to checkout about a week ago. There's a hold on my credit card. I started searching my emails for the order confirmation; it wasn't there. Finally made the purchase, and it took forever to get through the check out screens. Worst online retail check out process I've ever experienced.
I subscribed to the automatic renewal for every 4 months and then received an upgrade offer for an annual subscription. I accidentally clicked on the annual one, and I tried to stop it from going through. Now I have charges on my PayPal for two amounts! One in the amount of 101.70 U.S and the other for 223.07 U.S.! If I had wanted the upgrade to annual it should have stopped my original payment. As it stands I have two charges and I only wish to subscribe to the 101.70 U.S. NOT the annual charge. I have sent an email requesting a refund for the annual charge. Please ensure this fixed immediately! This is truly disturbing. Your help in this matter is greatly appreciated!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

