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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Illinois
1 review
0 helpful votes
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I was given a 10% off coupon code but could not find a place to use it anywhere in the ordering process. I hate it when websites make ordering difficult

Date of experience: June 19, 2024
California
1 review
0 helpful votes
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Amazing products!
June 29, 2024

I had switched from using the brand "Two Faced" to this and am beyond so happy i did! The primer and foundation are fabulous! The primer goes on smooth and ok only a little is needed and that's the same for the foundation! Neither of the items sit in any acne scars or wrinkles everything blends and sets just perfect! I highly recommend these products even my bestie uses them as well and she loves her products just as much as i do! Thank you for making such high quality amazing products!

Date of experience: June 19, 2024
Texas
1 review
0 helpful votes
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Fixed a glitch
June 29, 2024

I had completed a survey, but did not receive my coupon. They were quick to fix the situation.

Date of experience: June 19, 2024
New Hampshire
1 review
0 helpful votes
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Accurate skin quiz
June 28, 2024

Amazing product and customer service. I look forward to experiencing my new foundation. I reached via email with a question in regards to subscription and pricing. They were prompt in response, answered my questioned and then gave me a code for future savings on next order for "my troubles". I was very pleased and also psyched to save 30% off my future subscription for pay upfront. I was skeptic on how true their skin analysis were and they nailed it. Can't say enough on how awesome this company is.

Date of experience: June 18, 2024
Alabama
1 review
0 helpful votes
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Too light
June 28, 2024

Had to mix with darker shade I had of other product

Date of experience: June 18, 2024
Maryland
1 review
0 helpful votes
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A little concerned….
June 28, 2024

I took the quiz a few times…. I sm grtting #120, but today it said I am #60…. What if not the right color?

Date of experience: June 18, 2024
Canada
1 review
0 helpful votes
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Always ready to help!
June 28, 2024

I feel like I walk into a physical store because they are right there to help. This will always be my go to face care source!

Date of experience: June 18, 2024
Texas
3 reviews
0 helpful votes
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No Tan Foam
June 28, 2024

I bought the tanning foam and mitt for $60 something dollars and used it 6 days in a row! It is advertised as a buildable tan so I kept using it. By day 7 it was all gone! HUGE waste of my hard earned money! Save yours!

Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Easy to navigate
June 28, 2024

Informative and easy to navigate. Shopping exp is smooth and recommended add-ons at the end of shopping is a nice touch.

Date of experience: June 18, 2024
Kansas
1 review
0 helpful votes
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Always helpful
June 28, 2024

I have had only positives interactions with Il Makiage, both the site interaction and ease of ordering.

Date of experience: June 18, 2024
Arkansas
1 review
0 helpful votes
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Great product
June 28, 2024

..but very annoying all the "added" add-ons. Give the discounts upfront not if you add on a bunch of expensive products.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 18, 2024
California
1 review
0 helpful votes
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Easy ordering
June 28, 2024

Well I can't say anything yet about the product. They asked great questions about my skin. They make it very easy.

Date of experience: June 17, 2024
Virginia
1 review
0 helpful votes
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Best customer Service
June 28, 2024

I felt the Vip treatment. Making sure I had the right foundation.

Date of experience: June 17, 2024
Washington
1 review
0 helpful votes
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Fast and easy website to use
June 27, 2024

The products and video look great and the website was easy to order.

Date of experience: June 17, 2024
Ohio
1 review
0 helpful votes
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It's A Great Idea...
June 27, 2024

I had high hopes for Il Makiage but unfortunately the color quiz did not work out for me. My foundation was way too orange. I had to send it back. I purchased a lipstick from them that I have not yet received. I am hoping to have a better experience with the lipstick.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 17, 2024
Arizona
1 review
0 helpful votes
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Changed my mind
June 27, 2024

I was immediately impressed with the packaging. But then I thought that was all it was...pretty packaging and I was not impressed by the product. But after the 4th week of use, I saw changes. I've just ordered my 2nd jar of Power Lift. It's completely non-greasy and my skin feels great. (I'm 73)
They gave a free gift also...waterproof eyeliner. It is absolutely water proof! Once you put it on...prepare to have it on all day and night.

Date of experience: June 17, 2024
California
1 review
0 helpful votes
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Promo code
June 27, 2024

Wondering what the promo code is as a first time buyer. I'm interested in your products but wanted to try this first.
Do I get any discount?
I'm excited to try the eye depuffer.

Date of experience: June 17, 2024
Pennsylvania
1 review
0 helpful votes
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Very disappointed.
June 27, 2024

Prior to purchasing I read all of the reviews. Most were positive. Decided to order with high hopes. Did not perform as promised.

Date of experience: June 17, 2024
California
4 reviews
0 helpful votes
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Happy customer
June 27, 2024

I've been ordering from Il Makiage for awhile. Ordering is always easy on their website, items arrive in a reasonable time period and I'm always happy with the quality of the items I buy.

Date of experience: June 17, 2024
Minnesota
1 review
0 helpful votes
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Excellent
June 27, 2024

Love this product, my skin looks and feels more radiant not oily or sticky, more of a matte finish

Date of experience: June 17, 2024