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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I have been a customer for several years. I placed an order for one item. When I received my email confirmation, there were two products I was charged for. One item I never even looked at before, let alone put in my cart. When I reached out immediately to ask them to take it off, literally within minutes, they told me they can't and I would have to wait for product (and pay for it!), then return it. BUT I DID NOT ORDER IT! Very sketchy! I will never again order from ILMAKIAGE! Wish I could give zero stars!
I am a subscriber for my foundation and concealer but want to try the primer. It was easy. Just hopped on and ordered. I plan to try other items one at a time, as the foundation and concealer are fantastic. I'm 52 and can no longer wear just any foundation. It's buildable and light and the shade is perfect. My skin has never looked this good!
Love your products. I would like to order without being forced into a renewal program.
I really love this product and the fact that a little goes a long way is great (especially since I am on a tight budget). I was also very impressed with the quick delivery. I was expecting my delivery to take longer but I was pleasantly surprised when it arrived at my door within two days of placing my order.
I luv your foundation it is thee only foundation I have ever found that does not accentuate my creases in my 53yr old complexion. It always looks nice, all day.
However, I don't like that I have to be so careful on your website cause it just keeps offering more & more.
Thank you
It's not covering my pores and my redness... this is not what I am expecting 😕
I am an Asian and i have been using IL Makiage foundation for the past 6 months, it's really looks so good on my skin. I have used 2-3 foundation before it looks cakey on my skin, but this one work magic. It doesn't look like i am wearing a foundation. Highly recommended.I loved it!
I have purchased products several times and the two I can't live without are Power Lift and Power Redo. It's like magic in a bottle! People cannot believe I'm 47 yrs old. Absolutely wonderful products!
I really appreciate this kind of order because there is no commitment. I can cancel anytime I want without being penalized.
Thank you
I have loved all the products from this company that I have tried.
I was a little hesitant to purchase this self tanner. I've tanned for years and have also tanned with self tanner at home. The at home tanners just left me sticky, smelly, or looking like an Oompa Loompa. So I decided to bite the bullet and go for it. Let me tell you! Girl! This product is amazing! It is so easy to apply, smell is good, and NO orange or streaking! I'm in love! Just signed myself up for a subscription today! Thanks Il Makiage!
I love IL MAKIAGE great customer service and the product is also amazing
They are very caring and always check up on their customers to make sure they are not just a number. We matter and that feels fantastic
Thank you for appreciating us IL MAKIAGE!
I'm hopeful that the product will work as well as described. I need it to!
Hi,
I accidentally ordered something I didn't mean to because the 20% offer confused me. Ideally, this would not happen on a website. I understand that they need to make money but I'm too old for this.
Everything else about Il Makiage is great.
I've used lots and lots of self tanner over the years and this is by far the best! Goes on super easy. The mitt that comes with it makes it hard to miss spots like I have in the past. It seems to dry really quickly and last longer than any other I've used.
I was told I would get a free gift with my order. I didn't realize it was time
Sensitive. When I saw the email it said I was too late.
Not a great first impression.
Let's see if your product is what you say it is.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

