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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Illinois
1 review
0 helpful votes
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Great
August 11, 2024

I order the cover matter before and I love it so I reorder it

Date of experience: July 31, 2024
Texas
1 review
0 helpful votes
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Great products!
August 11, 2024

It's easy to navigate through the website. I found what I needed. I made my purchase in less than 5 minutes. I ordered lipstick and concealer. Both don't smudge and goes perfectly with my skin tone.

Date of experience: July 31, 2024
Florida
1 review
0 helpful votes
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🏻😘💕
August 10, 2024

Me encantaron estos productos
Dejan la piel hermosa y mis ojeras desaparecieron es humectante y no te deja lineas en los ojos.
10 de 10 lo volvería a comprar.

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Disappointed
August 10, 2024

First they rejected my credit card and when I canceled and tried again, they charged me the whole amount no as a trial

Date of experience: July 31, 2024
California
1 review
0 helpful votes
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Top Quality
August 10, 2024

I love these products I have not been dissatisfied with one I've tryed. The only issue I've had is trying to slow down the shipments they are a little to frequent I would like to space out more.

Date of experience: July 31, 2024
North Carolina
1 review
0 helpful votes
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2nd try and still disappointed
August 10, 2024

Gave 2 stars because they made it right with the try if free makeup. Now I bought the pore primer and it wasn't any different than the $5 elf primer. I'm really wanting to like these products but keep getting disappointed.

Date of experience: July 30, 2024
Tennessee
1 review
0 helpful votes
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I have not received my product, but the ordering experience was good

Date of experience: July 30, 2024
Georgia
1 review
0 helpful votes
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NO FILTER
August 9, 2024

Do not know how this was added on,but I don't see how I ordered it. I have bought several items from your sight. But this nothing I wanted.
Please remove it.
Thank you, Laurie Owen

Date of experience: July 30, 2024
California
1 review
0 helpful votes
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Beautiful
August 9, 2024

I love it makes my face rich and a smooth I will recommend this to my friends and my coworkers

Date of experience: July 30, 2024
Rhode Island
1 review
0 helpful votes
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Great product!
August 9, 2024

I love ILMakiage serums and creams as well as all their products. I was only disappointed because I placed my order just before going to bed last night. I found a text this morning giving me 15 minutes to get a free full size gift but unfortunately did not see it till this morning and missed out 🙁

Date of experience: July 30, 2024
California
2 reviews
0 helpful votes
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Hard to understand
August 9, 2024

As always your web site is very hard to follow. Every time I order something I keep my fingers crossed that I did it correctly!

Date of experience: July 29, 2024
Colorado
2 reviews
0 helpful votes
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Never Been Dissatisfied!
August 9, 2024

I just ordered the Power-Up Eye Cream. I have tried several of Il Makiage products and continue almost all of them (the camo green primer wasn't effective for me but still a good primer for general use)! From make-up to skin care, these products are a solid bet. I'm confident I'm going to love the eye cream too.

Date of experience: July 29, 2024
California
1 review
0 helpful votes
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Disappointed
August 8, 2024

My order was placed July 1,2024 but until now I haven't received it.

Date of experience: July 29, 2024
Louisiana
1 review
0 helpful votes
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I love love every product I have tried, especially the foundation. The customer service team is absolutely amazing, do everything they can to make any mishap right and really go above and beyond for there customers. Ill never use another foundation.

Date of experience: July 29, 2024
Pennsylvania
1 review
0 helpful votes
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Trying it out
August 8, 2024

Not sure why I was charged $98, thought I would only be charged $5.90 shipping for the "try before you buy". A bit misleading

Date of experience: July 29, 2024
Texas
1 review
0 helpful votes
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Great Product
August 8, 2024

The product are awesome, however I wish I could use multiple gift certificate at a time.

Date of experience: July 29, 2024
California
1 review
0 helpful votes
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Con-UPSELL
August 8, 2024

This site is impossible to get out if without mistakenly adding who knows what to what shoukd be a simple purchase…i like the one product but HATE the upsell after upsell.

Date of experience: July 29, 2024
Iowa
1 review
0 helpful votes
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CUSTOMER SERVICE IS A+
August 8, 2024
Updated review

I WAS A $#*! AND LEFT A POOR REVIEW AND BEFORE I EVEN CLICKED SUMIT (SAD ABOUT ITNOW) THEY FIXED THE PROBLEM THIS IS SPECIAL AND BEING A $#*! IS NOT THE ANSWER THEY FOLKS ARE REALLY GREAT... SORRY FOR THE TROUBLE

Date of experience: July 29, 2024

TRASH WEBSITE
August 8, 2024
Previous review

I LIKE THIER PRODUCTS BUT THE FUCKING WEBSITE TRICKS YOU IN TO MAKING MORE PURCHASES WHEN YOU ARE FINISHED WITH YOUR PRUCHASE THIS IS VERY POOR AND NOW I HAVE TO WAIT TO GET THE FUCKING PRODUCT I DO NOT WANT THEN RETURN AND WAIT FOREVER FOR MY FUCKING REFUND

Date of experience: July 29, 2024
Florida
1 review
0 helpful votes
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Great Company!
August 8, 2024

The company stands by its products. I Love the mascara and the wrinkle filler, mosturizer & serum.
I just re ordered the mascara (which i have like 20 different other ones I tried in my drawer i bought and hated) and the wrinkle filler.
The power lift plump. I used only 1 jar and didn't see much of a difference.
I wasn't crazy about the foundation. I used it a few time and it went in my drawer with other products i don't use).
I wish they would re design the packaging so maybe they could lower the prices a bit.
All in All I was happy with most products.

Date of experience: July 29, 2024
GB
1 review
0 helpful votes
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Excellent customer service
August 8, 2024

I had to use customer service,they responded quickly very professional and a breath of fresh air to have customer service like it 😊

Date of experience: July 29, 2024