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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The foundation was nice and I loved the coverage however, it was way too light.
The products as well as the online shopping experience are fantastic. I've had to opportunity to try numerous product line and Il Makiage is absolutely one of the best! Easy to give the line 5-Stars.
I love this company. I can't wait to try all the amazing products and add to my collection. Ordering was so easy and quick
I have always had a difficult time matching my foundation color to my face tone. I was hesitant to try Il Makiage foundation but because of the "try before you buy" option, I figured that I had nothing to lose.
I followed the questionaire and picked the skin tone photos that were closest to my own. My package arrived fairly quickly and I wasn't expecting much due to past failures in choosing foundations.
Holy Smokes! Il Makiage was a perfect match right out of the box!
Now I just need to learn and experiment with how to conceal my hyperpigmentation.
I really like the product, I feel like I don't know how to use it entirely. I wish more information came with each product so that I could be sure that I'm applying it properly.
I finally ordered a product so that the constant emails would stop. This is overly obsessive marketing. Fourteen days seems like a short time to try & return. I'm nervous about returning it in time & the charges that will happen if I don't. Too much pressure for a simple beauty product.
I'm extremely happy with the customer service and entire experience. They were so kind, helpful and responded so quickly. Literally the best customer service I've experienced from a company in a long time. Other businesses could learn a thing or two from these fine representative.
I just placed the order today. Waiting for the order
I have been used IL Makiage for quite sometime now and I'm very happy with the quality of their products. They are long lasting, high quality and definitely a game changer in the world of make up! I love the elegant and sleek packaging of their products.
I have tried to contact the company, and had no human response. I am of the older generation that does not like automation, and sometimes prefer a human response versus a robot. Would appreciate a more hands on and human customer service response.
I am pretty confused. I wanted to use my e-gift code (I have several) but when I first placed the order, it came up as a free order. On my second try, I was charged the full price before I could even add the e-gift code.
I am Trying for first time. Hopefully, it's a match with the coverage as advertised.
I have been using Lancome for 41 years and I have taken care of my skin and I am very pleased with my smooth neck area. I am now 71 and am told I look 55.
I dicided to place order however I was getting more prompts to add on items I wasn't interested in at the time. Then I was getting multiple ads for auto ship. I want to try the product before I commit to auto ship. Then I was getting more prompts to add special "free gift" with my order that wasn't really free. I had to commit to auto ship to get my "free" gift.
Very easy - navigate and actually pick your product and purchase online was quick and simple.
I do like the questions asked and pic used to target the right shade. I ALWAYS have a hard time finding a good match. Can't wait to get it so I can see if it is my shade.
While I like the products from IL MAKIAGE, the company's customer support is terrible. I received an e-gift for my birthday—a "buy one, get one free" offer. However, when place an order with the code, thingking all is good, when the comfirmation email came it said- one item ordered. I reached out to customer support, and initially, they told me I needed to order two products to get one free. Then they simply said, "Well, bad luck. You can try to roder somthign again and use the code. There's nothing we can do.
There are plenty of cosmetic brands that offer great products and excellent customer service. Unfortunately, IL MAKIAGE isn't one of them.
Easy to order. I am excited to try this product. I am trying auto ship if I like the results
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members