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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
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Makeup review
October 22, 2024

Great experience each time I order. Love the makeup.i get so many compliments from my family and friends

Date of experience: October 11, 2024
South Carolina
1 review
0 helpful votes
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I had been oozing at it online and I got an email saying I would try for free for 14 days. If not satisfied, I could return and they would credit my card. I will see if all goes as smoothly if I don't like it

Date of experience: October 11, 2024
Georgia
1 review
0 helpful votes
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Great Customer Service
October 22, 2024

Very pleased with il Makiage products and customer service when I encountered a problem. They definitely went above and beyond to make me a satisfied customer for life!

Date of experience: October 11, 2024
Kentucky
1 review
0 helpful votes
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Super easy!
October 22, 2024

I was amazed at how fast and easy the test was to determine foundation shade. I am excited to try it and see how close they actually got it!

Date of experience: October 10, 2024
California
1 review
0 helpful votes
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Wrong color
October 22, 2024

While the foundation doesn't settle into your lines, I felt it was a little too light and it did not cover my dark spots even after using a primer and a concealer. Smells pretty good.

Date of experience: October 10, 2024
Wisconsin
1 review
0 helpful votes
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My favorite foundation
October 22, 2024

I tried it and loved the way it felt on my face very lightweight and found my perfect shade

Date of experience: October 10, 2024
California
1 review
0 helpful votes
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Unsure
October 22, 2024

Hi. I have 2 concerns. The first time I ordered the no filter gel for face it lasted the appropriate amt of time in my opinion. The second time, it ran out so quickly. Not sure if it was dry as well because the consistency was thick. The bottle cannot be opened to check so this made it difficult to see why I was out so quick. I'm ordering another one and let's see. Second concern is as I'm placing order I don't see what I'm supposed to put for free shipping or my birthday code. It didn't say if it went through. K

Date of experience: October 10, 2024
Texas
1 review
0 helpful votes
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Icon massacre
October 22, 2024

I received the massacre as the mystery gift and I love it!

Date of experience: October 10, 2024
Minnesota
1 review
0 helpful votes
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Not accurate info
October 22, 2024

I ordered this for a free trial for 14 days. It said it was $66 and $5.95 shipping. I never got an email confirmation and you have charged my credit card $77!? It's impossible to reach out and find a phone number.

Date of experience: October 10, 2024
Arizona
1 review
0 helpful votes
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Did not order second order
October 22, 2024

You just charged me for second order. Thought I was adding lip stick to be added to next order.

Date of experience: October 10, 2024
California
1 review
0 helpful votes
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Called and asked for a callback and wanted to discontinue my orders, but no one returned my call. --2636

Date of experience: October 9, 2024
Oregon
2 reviews
0 helpful votes
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Wow!
October 22, 2024

Irritating. Even though I expressed I DID NOT WANT THE AUTOMATIC REORDER of your product, you ignored it. Four months later I find myself being ignored again when you tried to bill me for another order. Again, when I communicated to your customer service literally a few days ago how I didn't order, I canceled long ago and didn't want them to process the charge, I was ignored and find the product delivered to my door this morning. You are forcing this crap down my throat. It's a "You're going to take this like it or not" sale. My patience with you people are done. You won't honor my request to cancel and will force your product & charge against my request to NOT PROCESS THIS ORDER, you leave me no other choice. This fiasco and bad business has been forwarded to my bank and to my attorney. Your goods are with my attorney as evidence along with my record of calls and emails. Let the people who read this be forewarned before they order. This in NOT a false review. This is nothing but truth.

Date of experience: October 9, 2024
Ohio
1 review
0 helpful votes
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Excellent service
October 22, 2024

It was so easy to use. Everything from start to finish was fantastic! Can't wait for my products.

Date of experience: October 9, 2024
California
1 review
0 helpful votes
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Excelente
October 18, 2024

Me gusta mucho todos sus productos, la crema para la cara me deja suave la piel.

Date of experience: October 8, 2024
Arizona
1 review
0 helpful votes
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Renewal
October 18, 2024

I do not want a subscription I want to order product when I need it. How do I opt out of subscription?

Date of experience: October 8, 2024
Kentucky
1 review
0 helpful votes
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Miracle In A Bottle
October 18, 2024

Your web site is easy to use; however, I don't like being hassled to buy additional items after I have checked out. I am trying the foundation for the first time, so if I like it, I will most likely buy more, as well as additional products.
If your products are as great as you claim, you shouldn't have to coerce your customers to buy more products than they need or can afford at that time. That is a "turn-off!

Date of experience: October 8, 2024
North Carolina
1 review
0 helpful votes
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Foundation
October 18, 2024

This is by far that best foundation I have ever used! The color is perfect. The best thing is that it's not heavy, I feel my skin can still breathe. I went on a four month delivery because I ran out and other foundations that I had to use to cover me until it got delivered was a horrible experience! I LOVE THIS FOUNDATION

Date of experience: October 8, 2024
Canada
1 review
0 helpful votes
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Glitch website this time
October 18, 2024

Glitch caused me to accidentally increase order on my own account page and wouldn't let me remove change it back to one. I had to make this order on a new anonymous page.

Date of experience: October 8, 2024
California
1 review
0 helpful votes
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Great products!
October 17, 2024

It takes time to purchase a selected product because there are other products that are introduced to me that will also enhance my daily skin care routine.

Date of experience: October 7, 2024
Louisiana
1 review
0 helpful votes
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LOVE IT
October 17, 2024

Best concealer I have ever used. You will not be disappointed.

Date of experience: October 7, 2024