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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Pennsylvania
1 review
0 helpful votes
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I never selected auto replenishment but system automatically enrolled me. Had to go through manage process (9 click steps) to cancel immediately.

Date of experience: November 30, 2024
New York
1 review
0 helpful votes
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đŸ„°
December 9, 2024

Me encantó y lo mejor que se puede poner en español.

Date of experience: November 29, 2024
Australia
1 review
1 helpful vote
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Order Never Arrived
December 9, 2024

Had an auto replenish and annual subscription, ordered was supposed to have come in october, never came and nobody could tell me why, was sent a second time, never came, never got tracking info it never left. I have security cameras it definitely never came. Emailed a third time to follow up, couldn't tell me where it was or why it never came, refunded me and that was the end of that, reached out again, they told me they reviewed and saw i was already all sorted, so it never came, we don't know why but we refunded you. Sorry you can't place an order and we don't know why. Said my mascara would be resent as that was a pre-paid subscription, that was 3 business days ago and I still have no tracking info. Every item before October has arrived no issue.

Date of experience: November 12, 2024
TT
1 review
0 helpful votes
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Easy
December 7, 2024

The ordering process was great. Very easy to navigate. I'll def be ordering from them again.

Date of experience: November 26, 2024
South Carolina
1 review
0 helpful votes
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Great If You're Under 40!
December 6, 2024

Absolutely did nothing to help with my fine lines. Did not help with any puffiness under eyes. I'm sure it's great for some people, but it did nothing for me.

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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I like the product a lot
December 6, 2024

When you apply the product foundation is smooth and looks natural
 and if possible don't send me the # 60 foundation anymore. Because I want to change it to #120 foundation and I just order and purchase it today. Thank you

Date of experience: November 26, 2024
Tennessee
1 review
0 helpful votes
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Great product
December 6, 2024

My experience from the color match to ordering the foundation was great. Easy to follow the ordering process.

Date of experience: November 26, 2024
California
1 review
0 helpful votes
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There's $100 worth of product on my credit card of product that I did not buy now I have to wait for it to come in and send it back. There should be allotted time for cancellation in the event of an error like this one

Date of experience: November 25, 2024
Canada
1 review
0 helpful votes
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Prices on website
December 5, 2024

While placing my order I was under the assumption the prices I was seeing were in CAD however to my surprise they are all in USD which makes a substanial difference in the bottom line for us Canadians. I would recommend it being more clearly advertised the pricing is in USD. I was not aware until I saw the total I was charged on my credit card making it too late to reconsider.

Date of experience: November 25, 2024
Tennessee
1 review
0 helpful votes
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Even after using primer, letting it set, applying, letting it set & then setting powder, it still starts to separate int he T Zone unfortunately.

Date of experience: November 25, 2024
California
1 review
0 helpful votes
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Estoy fascinada con los productos cubren super bien apenas tengo una duda pregunto y el equipo del Makiage me responden a la brevedad cosa que para mĂ­ es por lo que sigo aquĂ­ con ellos 10 de 10 los amo

Date of experience: November 24, 2024
Tennessee
1 review
0 helpful votes
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I love the product.
December 4, 2024

I love the product. I do get a lot of compliments on my makeup

Date of experience: November 24, 2024
Canada
1 review
0 helpful votes
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J'aime tellement cette petite bouteille argenté que j'en mangerais, c'est une belle découverte, influencé par les réseaux sociaux.

Date of experience: November 24, 2024
Missouri
1 review
0 helpful votes
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Easy process
December 4, 2024

Overall the process for the initial was not complicated. However, I am not a fan of the last minute add on click screens or the if you order in the next fifteen minutes... It starts to make it feel like buying a car from a used salesman. All that being said it wasn't hard to get through it and only a minor annoyance.

Date of experience: November 24, 2024
New York
1 review
0 helpful votes
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Favorite makeup company
December 4, 2024

I love the quality products, ease of ordering, and customer service. I never have to worry that I might not like a product when I try something new because they will easily replace it with another color or provide a refund. Strongly recommend their foundation, mascara, wrinkle eraser, lip products and makeup brush.

Date of experience: November 24, 2024
Texas
1 review
0 helpful votes
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Does not cover pores or sunspots
December 3, 2024

I ordered their products. I do like their waterproof eyeliner. The only problem is not waterproof. It could come off very easy with water. But I do like the liner brush. The poor gel does not work. Make up does not cover pours. I do like that the make up is, not drawing out skin, but not a product for me. Not for the price.

Date of experience: November 23, 2024
Florida
1 review
0 helpful votes
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Love this stuff!
December 3, 2024

I love this makeup! The eyeliner is my favorite and the foundation, I woke up like this is amazing!

Date of experience: November 22, 2024
Georgia
1 review
0 helpful votes
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Great Products
December 2, 2024

There are 2 products I can't live with out from II Mikiage. The I woke up like this foundation is the best. Feels great, looks great and lasts all day! Theblack Char mascara is to die for...never flakes...and makes my lashes look great everyday!

Date of experience: November 22, 2024
California
1 review
0 helpful votes
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Upselling holds up check out process
December 2, 2024

I do like the product I have received so far, but the upselling during the checkout leads to confusion about whether the transaction has actually occurred, kind of annoying

Date of experience: November 22, 2024
Illinois
1 review
0 helpful votes
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Always dependable!
December 2, 2024

This foundation is just that, the foundation that supports the entire artistic creation that is my make-up routine. It's a smooth canvas and lasts the entire day.

Date of experience: November 22, 2024