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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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This is why I don't order from Makiage I put in a new address because I travel, and it shows that you send it to my home address, and I put it a different address. This is very frustrating because I'm not even at home I'm on the road and I put in my hotel address when I got my email it shows that you all sent my concealer to my home address.
Be careful! They added on a product to my order that was not supposed to be there. One minute after realizing they wouldn't let me cancel it. Literally was one minute! I want a refund immediately.
It automatically subscribed me even though I unclicked that. I only wanted to try the product not subscription. Seems like a scam to get my money
I bought an eyeshadow and after the purchase I see get 20% off so I clicked on it 2 and now I bought 2 extra thing without even putting my card information. This will be the first and last time I buy anything from ilmakiage
Easy to do - knew what I wanted, viewed other items and made my selection
Had a good experience listing all my problems with my skin and what I needed help with.
Great response to all my questions with full details given.
I find this questionaire very good. It really makes you be truthful about
The state of your skin. Placed my first order today, so am anxiously waiting to try
Out this new makeup.
I loved having a sunscreen and foundation in one!
Easy to use and the results were more than expected
Page timed out. Not sure if the order was placed. Left a message with customer service. Ordered power exfoliator.
I like the light weight formula and color matching is fairly good. I had to exchange a couple times to get the right shade for me. I subscribed but then realized I would only get the same shade each time. I live in Ohio so get a little pale I. The winter months but in the summer I tan easily and my shade changes a lot. If only you could have it scheduled to send light shade in late part of the year and darker shade in the summer.
It was fast and easy. Easy questions to answer. It was very helpful.
I had a BAD experience in trying to buy JUST the concealer. And then I pressed the wrong button by accident. Suddenly I have an ANNUAL auto subscription I DIDN'T/DON'T WANT. And guess what?
You can't reach ANY customer service!
Now I'm stuck with a BIG payment they took and will have to go to the BANK to get it removed from my account.
BE CAREFUL
I'm learning the hard way! Don't fall victim to this!
Rebel Russell
I had huge acne scars and hated wearing makeup because it just emphasized my scars. Now I hardly wear foundation because my skin looks so good. I love that someone like me can get high end makeup sent to my house.
I was very nervous at the site there was a lot of tricks to make you sign up for subscription. I was going to back out of the purchase. The site is scary
Hope the merchandise is quality. I'm feeling I was scammed.
I love the products but not the prices. I feel like while the packaging is lovely, it is unnecessary. If it could reduce the cost even a little, I may be inclined to purchase more. Also, the website regarding account management is not user friendly. I am always wondering what is ordered / auto ordered and when its coming. I do appreciate the notification of my coupon. It would have been nice to use it on my last order rather than spending more though.
I love this concealer, it lasted a while. Very easy to re-order.
Did not receive discount. And they place the order without the code revealed that should have taken $20 off and it did not
I'd give it 5 stars but when you order you get over spammed with offers to add to order. I had to click off the site as the last offer didn't give me an option to skip it. It was either order it or don't continue. This is a confidence killer for brands.
I ordered neck firming cream and it didn't arrive. Can you let me know what happened? Christine Bauman
Ordered foundation, the site makes it very hard to navigate. It directed me to confirm, then I had ordered something else. Great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members