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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Kirstin I.
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Their site is east for me to navigate and locate the product I want. Checkout is quick and easy. No extra clicks.

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

Hi Kristin! Hope you're loving everything!

Canada
1 review
0 helpful votes
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Great product.
November 6, 2022

This is my second time ordering my this concealer and I love it. Website is so easy to use. Love it.

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

Hi Tat! So happy you're loving our concealer!

New Hampshire
1 review
0 helpful votes
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Easy & fast
November 6, 2022

They made the matching process so easy & the i woke Up like this 075 is my go to!

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

So happy you're loving our foundation, Lis!

Arizona
1 review
0 helpful votes
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Skeptical but impressed
November 6, 2022

I was skeptical that they could accurately match my foundation color with a quiz, but it was a perfect match. I figured I would be returning it. This is great foundation. I got medium coverage and it is exactly what I wanted.

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

Hi Brooke! So happy you're loving our foundation!

North Carolina
1 review
0 helpful votes
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Good stuff
November 6, 2022

Website could be a little slicker but it's not bad. Weird that a company charges $5 for standard shipping this day and age, for a product so small and expensive. But whatever.

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

Hi Jeremy! Please send us a message at [email protected] if you have any questions or concerns and our team will be happy to assist you.

New York
2 reviews
0 helpful votes
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I ordered another self tanning foam bc my daughter stole mine. I didn't hesitate bc I had received a $15 credit I planned on using. Unfortunately the credit said it was not valid. I tried several times and it did not work. :(

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

Hey Lindsay! Oh no! Please reach out to [email protected] with your order info and out team will be happy to assist you.

Massachusetts
1 review
0 helpful votes
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Love
November 6, 2022

I've tried different brands and this is perfect! Love love love

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

We SO love hearing this, Inna! ❤️

Florida
1 review
0 helpful votes
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Love this makeup
November 6, 2022

This makeup is great and ordering online is so easy. So is the try before you buy!

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

Thanks for all the love, Donna!

Nebraska
1 review
0 helpful votes
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Quick and easy
November 6, 2022

The experience was quick and easy and very helpful. The best experience I have ever had looking for makeup for myself. I hope that the color matches like I see everyone else's. Looking forward to getting it in the mail.

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

We hope you love it, Eliza! Don't hesitate to reach out if you have any Q's!

Minnesota
1 review
0 helpful votes
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Great product, confusing website
November 5, 2022

I love these products. However, the website can be confusing to use. I am on auto ship and can't change what the products that I'd prefer to have, outside of the foundation. So, I put in a separate order nearly everyone

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

Hi Amy, please send us an email at [email protected] and our team will be happy to assist you.

Massachusetts
1 review
0 helpful votes
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Il makiage
November 5, 2022

I've now purchased 3 different items from Il makiage and have loved all of them. The only reason I gave 4 stars is because I don't like how after checking out (if you're not careful), you can potentially end up with more items purchased accidentally if you don't skip the offer. Other than that they are fantastic! Highly recommend.

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

So happy you're loving everything, Amanda! ❤️

Maryland
1 review
0 helpful votes
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Reorder
November 5, 2022

Excellent. My daughter and I both used this. We needed to reorder. Excellent product

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

So happy you love everything, Patricia!

Canada
1 review
0 helpful votes
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Delivered early
November 5, 2022

I was surprised due to the fast shipping. I haven't tried the product but I hope it will match my skin.

Date of experience: November 5, 2022
Diana S. Il Makiage Rep
over a year old

We hope you love it, Love! Be sure to reach out if you have any Q's! ❤️

Washington
1 review
0 helpful votes
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Coupons /discounts
November 5, 2022

I would give a 5 score but seriously I've never matched up with my discounts on the products I want or am ready to refill.
So I keep losing out.
Product is great tho!

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

Hi Gailyn! Happy to hear you love our products! Please reach out to [email protected] if you have any questions regarding your discounts and our team will be happy to assist you.

Indiana
2 reviews
0 helpful votes
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Perfectly awesome
November 5, 2022

Can I just say that this company is amazing. If something isn't right they will make it right! And the make up is beautiful and flawless. If your an 8 (as we all are) prepare to be a 10 after you try this make up!

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

We love that you're loving it, Amintori!

Georgia
1 review
0 helpful votes
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The best
November 5, 2022

Just really started wearing make up was unsure of which color was best for me i was matched perfect product is amazing

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

Hi Eboby! We know it looks amazing on you! ❤️

California
1 review
0 helpful votes
Follow Joanne B.
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IL MAKIAGE PRODUCTS
November 5, 2022

I AM NEW TO IL MAKIAGE PRODUCTS AND I LOVE, LOVE THEM. THEY ARE NOT TO HEAVY, THEY DON'T SUFICATE YOUR SKIN AND IT FEELS GREAT. I HIGHLY RECOMMEND THESE TO TRY THEM OUT FOR YOURSELF. ONCE YOU'VE TRIED YOU WILL LOVE TOO.

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

Hi Joanne! Thanks for all the love! ❤️

Ohio
1 review
1 helpful vote
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These days it can be hard to talk to a real person if you have an issue but not with IL Makiage! They're top notch and I will be passing along the word to my friends. The foundation gives great coverage and feels natural.

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

Thanks so much for the love, Tabatha! ❤️ We bet it looks gorgeous on you!

Canada
1 review
0 helpful votes
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I Love IL Makiage
November 4, 2022

Got first order, Was wrong shade. I was caontacred via email and a free one sent to me. Received today and I am very happy with product. The customer service agent was very professional. I will be buying more. Thank you

Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

So glad we could help, Catherine! ❤️

Illinois
1 review
0 helpful votes
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Try Before You Buy Is BS
December 4, 2022

The whole reason I came to this brand was because it offered a try before you buy feature. However, when I tried purchasing the fountain with the 'Try Before You Buy' option, the order could not be completed. I tried many times to get it to go through. Finally, I gave up and decided to try to order the foundation at full price without the 'Try Before You Buy' option. And bug suprise, the order went straight through without a hitch.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 4, 2022
Diana S. Il Makiage Rep
over a year old

Hi Abigail! So sorry to hear you had issues at checkout. For Try Before You Buy orders, we accept Visa, American Express, MasterCard, Discover, JCB credit and debit cards. For regular, non-trial orders, we can also accept pre-paid cards, PayPal and Amazon pay. But we won’t accept these payment methods if you’re attempting to place a trial order. Please reach out to [email protected] if you have any questions.