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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Their site is east for me to navigate and locate the product I want. Checkout is quick and easy. No extra clicks.
This is my second time ordering my this concealer and I love it. Website is so easy to use. Love it.
Hi Tat! So happy you're loving our concealer!
They made the matching process so easy & the i woke Up like this 075 is my go to!
So happy you're loving our foundation, Lis!
I was skeptical that they could accurately match my foundation color with a quiz, but it was a perfect match. I figured I would be returning it. This is great foundation. I got medium coverage and it is exactly what I wanted.
Hi Brooke! So happy you're loving our foundation!
Website could be a little slicker but it's not bad. Weird that a company charges $5 for standard shipping this day and age, for a product so small and expensive. But whatever.
Hi Jeremy! Please send us a message at [email protected] if you have any questions or concerns and our team will be happy to assist you.
I ordered another self tanning foam bc my daughter stole mine. I didn't hesitate bc I had received a $15 credit I planned on using. Unfortunately the credit said it was not valid. I tried several times and it did not work. :(
Hey Lindsay! Oh no! Please reach out to [email protected] with your order info and out team will be happy to assist you.
This makeup is great and ordering online is so easy. So is the try before you buy!
Thanks for all the love, Donna!
The experience was quick and easy and very helpful. The best experience I have ever had looking for makeup for myself. I hope that the color matches like I see everyone else's. Looking forward to getting it in the mail.
We hope you love it, Eliza! Don't hesitate to reach out if you have any Q's!
I love these products. However, the website can be confusing to use. I am on auto ship and can't change what the products that I'd prefer to have, outside of the foundation. So, I put in a separate order nearly everyone
Hi Amy, please send us an email at [email protected] and our team will be happy to assist you.
I've now purchased 3 different items from Il makiage and have loved all of them. The only reason I gave 4 stars is because I don't like how after checking out (if you're not careful), you can potentially end up with more items purchased accidentally if you don't skip the offer. Other than that they are fantastic! Highly recommend.
So happy you're loving everything, Amanda! ❤️
Excellent. My daughter and I both used this. We needed to reorder. Excellent product
So happy you love everything, Patricia!
I was surprised due to the fast shipping. I haven't tried the product but I hope it will match my skin.
We hope you love it, Love! Be sure to reach out if you have any Q's! ❤️
I would give a 5 score but seriously I've never matched up with my discounts on the products I want or am ready to refill.
So I keep losing out.
Product is great tho!
Hi Gailyn! Happy to hear you love our products! Please reach out to [email protected] if you have any questions regarding your discounts and our team will be happy to assist you.
Can I just say that this company is amazing. If something isn't right they will make it right! And the make up is beautiful and flawless. If your an 8 (as we all are) prepare to be a 10 after you try this make up!
We love that you're loving it, Amintori!
Just really started wearing make up was unsure of which color was best for me i was matched perfect product is amazing
Hi Eboby! We know it looks amazing on you! ❤️
I AM NEW TO IL MAKIAGE PRODUCTS AND I LOVE, LOVE THEM. THEY ARE NOT TO HEAVY, THEY DON'T SUFICATE YOUR SKIN AND IT FEELS GREAT. I HIGHLY RECOMMEND THESE TO TRY THEM OUT FOR YOURSELF. ONCE YOU'VE TRIED YOU WILL LOVE TOO.
Hi Joanne! Thanks for all the love! ❤️
These days it can be hard to talk to a real person if you have an issue but not with IL Makiage! They're top notch and I will be passing along the word to my friends. The foundation gives great coverage and feels natural.
Thanks so much for the love, Tabatha! ❤️ We bet it looks gorgeous on you!
Got first order, Was wrong shade. I was caontacred via email and a free one sent to me. Received today and I am very happy with product. The customer service agent was very professional. I will be buying more. Thank you
So glad we could help, Catherine! ❤️
The whole reason I came to this brand was because it offered a try before you buy feature. However, when I tried purchasing the fountain with the 'Try Before You Buy' option, the order could not be completed. I tried many times to get it to go through. Finally, I gave up and decided to try to order the foundation at full price without the 'Try Before You Buy' option. And bug suprise, the order went straight through without a hitch.
Hi Abigail! So sorry to hear you had issues at checkout. For Try Before You Buy orders, we accept Visa, American Express, MasterCard, Discover, JCB credit and debit cards. For regular, non-trial orders, we can also accept pre-paid cards, PayPal and Amazon pay. But we won’t accept these payment methods if you’re attempting to place a trial order. Please reach out to [email protected] if you have any questions.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


Hi Kristin! Hope you're loving everything!