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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great assistance
November 8, 2022

Thank you for helping me in using gift card. It worked.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

You're very welcome, Ashley!

Texas
1 review
0 helpful votes
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Makeover Masterpiece
November 7, 2022

OMYGOD The Absolute Best Company, in the "World" to let you try before you buy. I am Extremely hard to match. IL Mikiage hit it the 1st time matching my tone Perfectly
They back up they're products and for that "I'm not going NO! WHERE! Hunni. I will always bring in Other Women. I'm up 5 women.
I LOVE YOU, IL MIKIAGE

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We love you too, Denise! ❤️

California
1 review
0 helpful votes
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:)
November 7, 2022

I love the this brand and company, they are very helpful and offer so much help and guidance when it comes to finding the right shade or if you don't they make sure to accommodate to you and your needs.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

Thanks for the love, Amelia!

North Dakota
1 review
0 helpful votes
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Great website
November 7, 2022

They gave me a 35$ coupon when i returned my foundation, great service!

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

Thanks, Lexi! ❤️

New Jersey
2 reviews
0 helpful votes
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Great customer service
November 7, 2022

Needed help with an adjustment to my shade and customer service was prompt, super kind, and understanding. Not only a great brand for its products, but ALSO for its attention to customers.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We love that you're happy, Ashley! ❤️

Canada
1 review
0 helpful votes
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WOW! This is VIP customer service
November 7, 2022

I recently sent an email to customer services regarding a problem with the FOUNDATION BRUSH #100 that I just loved using with the perfect match foundation I bought a few months ago. I got a quick email reply from Jordan and after sending the photos of the brush I will be getting a new one tomorrow. I was not expecting this to be resolved so quickly.
That makes me feel like a VIP customer. Thank you very much Il Makiage

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

So happy we could help you, Marie! ❤️

Georgia
1 review
0 helpful votes
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The Best
November 7, 2022

Love wearing the makeup. Very great foundation. I will tell my family and friends about the products.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

YOU'RE the best, LaTasha! ❤️

Georgia
1 review
0 helpful votes
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Love It!
November 7, 2022

I am soooo NOT a foundation girl, BUT I LOVE THIS ONE! Nwver liled the caked up/made up lookof it. This one, however, is light, and it's the perfect match to my complexion! You guys definitely changed my mind and made me a believer in foundation.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We legit love to hear this, Andreane! ❤️

Illinois
1 review
0 helpful votes
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Over the Top Customer Service!
November 7, 2022

I just ordered a eye gel from Il Makiage and after a few days the pump broke. They reached out to me to see if I liked the product and they immediately fixed it be sending a$100 e gift card! That type of customer service is unheard of. They will let you try product before charging you also! They give 2 weeks to try product before charging your account! Amazing!

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We love to hear that you're happy, Kathy! Thank you!

Canada
1 review
0 helpful votes
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But, as much as I dislike being pressured (hard sales are a surefire way to lose my loyalty), the product is very good. Long-lasting, color-matched, and blends easily.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

Hi Sam! Please send us an email at [email protected] with your thoughts and we'll be sure to get them to the right department. ❤️

Florida
1 review
0 helpful votes
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Great
November 7, 2022

Great service. Great customer contact. Great product.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

Hi Dee! So happy you're loving everything!

Missouri
1 review
0 helpful votes
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Customer service
November 7, 2022

I had a change of address but it didn't go through too after my order was shipped. They emailed me to let me know that it was returned and wanted to know if they could ship it to another addresss. Customer service has been extremely helpful and has shipped my order to my new address!

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

So happy we were happy to help, Crystal! ❤️

Maryland
1 review
0 helpful votes
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Wonderful customer service
November 7, 2022

Had issues with my foundation and the customer service team was able to ship a new one to me with no issues.

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We're always happy to help, Eunice!

Arkansas
1 review
0 helpful votes
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I love this foundation!
November 7, 2022

This foundation is wonderful. It goes on easy, matches my skintone perfectly, and lasts a long time. I highly recommend it!

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

Thanks for the love, Mia!

Tennessee
2 reviews
0 helpful votes
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Uplipted
November 7, 2022

I've admired this shade from afar. Time to get up close and personal. Can't wait!

Date of experience: November 7, 2022
Diana S. Il Makiage Rep
over a year old

We're so excited for you to LOVE it, Travestine! Please be sure to reach out if you have any Q's!

Nebraska
1 review
0 helpful votes
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Easy process, handy recommendations
November 7, 2022

Site made it easy to find an accurate shade and checkout.

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

So happy you're happy, Celeste! ❤️

Idaho
2 reviews
0 helpful votes
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Great customer service
November 7, 2022

Responsive customer support that works to make the customer happy.

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

We're always happy to help, Amanda!

Massachusetts
1 review
0 helpful votes
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Amazing
November 7, 2022

There really isn't enough to say about this product!
So easy to apply and blend, smooth and flawless finish!

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

Thanks, Tanya! YOU'RE amazing!

Virginia
1 review
0 helpful votes
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Not easy to understand
December 7, 2022

You guys over charged my credit card on first order. I LOVE the makeup! I wanted to change shipping would not let me change.
The number on website is not working number! I need my makeup asap how do i change shipping? I will pay extra

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

Hi Angela! We don't offer customer support by phone but we are always happy to help! Please send an email with your order info to [email protected] and our team will take great care of you!

California
1 review
0 helpful votes
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Ordering
November 6, 2022

I went in to start my replenished order again but not sure it went though, says Nov 7th so hopefully it did! I did try to order my liquid eye liner at same time but it wouldn't let me so I did a separate order. Can you tell me if my face foundation will start again tomorrow?
Thank you,
Kim Stetler

Date of experience: November 6, 2022
Diana S. Il Makiage Rep
over a year old

Hi Kim! Please send our team an email at [email protected] and we'll be happy to assist you. ❤️