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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Ordered the wrong shade and they promptly replaced and shipped a new one. Excellent customer service!
I had my auto order go through back in beginning of October. I completely forgot and didn't realize until today that I hadn't received it yet (Nov. 16). When I tracked the shipment I realized I never updated my address after moving so it had been delivered to my old address. When I reached out to customer service via email, they responded literally within 10 minutes of my initial email and the entire thing was taken care of in a matter of 2 email exchanges over the course of 30 minutes. It's hard to even get that sort of service on the phone nonetheless over email! Needless to say they are sending me a new package as a one time courtesy since I was way past the exchange/return window AND helped me update my address. Not only are the products amazing, so isn't the service! I love Il Makiage!
They will only email you and then, they answer a question you didn't even ask. THEY RESPOND WITH A STANDARD ANSWER!
Will never order again from this company, terrible Customer Service
Hi VLeigh! We assure you customer satisfaction is our number one priority and gutted to hear you did not have a positive experience. Happy to turn that around and help you. Please shoot us a note at [email protected] with the subject SiteJabber. We're here to help!
Every time i go to the site and try to find my favorited lip colors it is always out of stock
Hi Nitee! We’re so happy to get all the love and support for our products and we are working tirelessly to restock your favorites as quickly as possible so you never have to wait! We appreciate your patience, beauty! Please make sure to click the ‘Notify Me’ button and enter your email address so you’ll be the first to know when it’s back!
If you’d like a recommendation for a similar product that’s available now please let us know
The ordering process is easy, and the delivery is quick. I have ordered several times and I have never been disappointed.
The quiz took just a minute to complete. It was easy to find my skin tone foundation, I'm excited to give it a try for 14 days for free. So far, a great experience!
I accidentally added a mascara at the last minute to my order. A window popped up and it was too easy to accidentally add it to my order. These need a confirmation… "are you sure? " before adding directly to the order
Hi Veronica! Thank you for your feedback! If you have any questions, please reach out to [email protected] and our team will be happy to assist you.
Very disappointed the foundation is orange! I would never wear it, so far off from what I need
Hi Nancy! I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!
No matter whether I am having a issue with color or ordering or discounts I have never been disappointed with the feedback that I received from the care team and I must say they're really hasn't been a product that I haven't loved except for maybe choosing the wrong color
This foundation is like nothing I have ever tried before. It's very easy to apply and once it's applied my face looks flawless. It rejuvenates my skinand makes me feel so beautiful. I also love all of their other products.
I had issues with my product and the customer service was outstanding in resolving the issue. I will definitely be an ongoing customer and highly recommend this company.! Thanks so much
I ordered the wrong foundation color and was subscribed to auto replenish package, I return it because it wasn't my color, to my surprise, I got an email from ll makiage telling me they have given me a gift card of $35 to shop again. My friend uses their foundation and I can say it's the best I have ever seen, perfectly match your skin color.
I received the wrong color match foundation; I contacted the IL Makiage team, and they quickly helped me order the correct shade. I was very impressed with their great customer service.
I ordered (super excited about the deals and free gifts) and the shade I got was a little more yellow than I prefer. This company made is so easy and so quick to exchange it, free of charge! The coverage and formula is AMAZING and I am so excited to keep using it.
Seems to be very professional to your skin type
I am very impressed by the process.
I will be able to give a proper review when I receive the products
I have tried a variety of their products: foundation, concealer, primer, setting spray, eyeliners, and mascaras and I've loved them all!
Nothing bad to say about this miracle in a bottle! Matched my skin tone beautifully and doesn't feel heavy on my face. Without a doubt the best foundation I've ever found in my 46 yrs!
I signed up for a trial size and agreed to the shipping cost only but was charged for a full order, shipping and taxes.
Hi Cynthia! Let me explain what happened -- a pre-authorization was placed on your card (as stated at check-out). Not to worry, this isn't a charge! Pre-authorization is a fraud prevention method used by financial institutions to guarantee the safety of certain transactions. A pre-authorization, or a temporary hold, simply authorizes the card, the funds are still in your account and will not be transferred to us unless you choose to keep the product. We can't refund the preauthorization as the funds were never actually withdrawn from your account, but I can tell you that preauthorization will fall off / disappear (this normally happens within 4 days from the order). You will not be charged for the full price unless you keep the product(s).
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donna! I’m sorry the shade didn’t work for you. We’d love to make it right and get you your perfect shade. Please fill out your name and email address into https://www.ilmakiage.com/contact-us, and our team will be happy to help you with an exchange!