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Il Makiage

3.6

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Florida
1 review
0 helpful votes
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Not so good
February 6, 2025

I bought the wrinkle redo, but I did not see a big change in my wrinkles and fine lines. I was somewhat disappointed with it's performance. I don't think I will buy it again.

Date of experience: January 27, 2025
Texas
1 review
0 helpful votes
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Great product
February 6, 2025

I have a few items and I'm pleased with most. The skin care is a big win. I am 41 and have an issue with acne and eczema. Everything I have used has added moisture that helps fight the eczema but it's not oily and dose not make me brake out.

Date of experience: January 26, 2025
Wisconsin
1 review
0 helpful votes
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My make up finder
February 6, 2025

Nice to find your exact match
Easy and fun to answer questions to find out what will work for you

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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Troubled
February 5, 2025

I did not want the add on that i am being charged for. Its the finish. What do i do. I only want the foundation

Date of experience: January 26, 2025
Connecticut
1 review
0 helpful votes
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Too Light
February 5, 2025

I need a shade darker please. Not much, but I need it to look more natural

Date of experience: January 26, 2025
Amber C. Il Makiage Rep
over a year old

Hi Sharon! We are sorry you haven’t found the right match. We always recommend yo contact our customer service team within the trial' return or exchange period. If you send an email to customerservice@ilmakiage. Com they will be happy to look into your options for you.

Canada
1 review
0 helpful votes
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Confused on pricing
February 5, 2025

I haven't received my order yet, but I was disappointed that it wasn't marked as USD in the pricing. Typically that is done on sites so when it settled on my card I was surprised to see the increase in the price.Ive ordered from here at couple years ago and I don't recall having this same experience.

Date of experience: January 26, 2025
New York
1 review
0 helpful votes
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Eye cream
February 5, 2025

The order came quick and is working so far. Glad I purchased it.

Date of experience: January 26, 2025
Michigan
1 review
0 helpful votes
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Great products, horrible website.
February 5, 2025

Although I love the products, the website is horrible. I kept upping the number of the product I wanted. It happened 4 times. The aggressive push at the end to add products is awful.

Date of experience: January 26, 2025
California
1 review
0 helpful votes
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The site is super annoying
February 5, 2025

I almost canceled my order because the site upsells you so much. No, I don't want a subscription and I've told you that 9 times already.

Date of experience: January 25, 2025
Canada
1 review
0 helpful votes
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The experience was great.
February 4, 2025

This was an easy and quick transaction.
I feel confident in the recommendation and I hope the product is as amazing as it seems to be.

Date of experience: January 25, 2025
New Jersey
1 review
0 helpful votes
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Rip OFF
February 4, 2025

I wanted to use my discount codes they kept saying they weren't correct when they were. Now I have more discount codes and cannot even apply them. I'm so disgusted this is very unprofessional and I can't even cancel the order to try and use the "new" discounts codes to see if they work because I will Never use your company again because of this SCAM

Date of experience: January 25, 2025
Idaho
1 review
0 helpful votes
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Choosing Faces
February 4, 2025

I asked my husband to help me with deciding colors, etc. It was fun with him. The picture was scary! Must have been the light! Seems like it should be accurate. I'm excited to see.

Date of experience: January 25, 2025
Tennessee
1 review
0 helpful votes
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Easy
February 4, 2025

Ordering and receiving went well. The color match is pretty good, but I realize I do not like the matte finish. I want more glow. I would like to return the product. I wish it had worked.

Thank you

Date of experience: January 25, 2025
Florida
1 review
0 helpful votes
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Texts
February 4, 2025

Don't start blowing up my phone with text messages. Give me time to get and try the product and THEN offer a discount to buy more!

Date of experience: January 25, 2025
Florida
1 review
0 helpful votes
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I have autoreplinish set up and have prepaid for my products. After many attempts to get ahold of IL Makiage with no response, I had not choice but to purchase my products as a separate order and pay again for items that were already prepaid. Absolutely horrible customer service.

Date of experience: January 25, 2025
Idaho
1 review
0 helpful votes
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Shade match
February 4, 2025

If the color matches I will be happy. Seems dark but I am excited to try it

Date of experience: January 24, 2025
Florida
1 review
0 helpful votes
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Trying a new foundation
February 4, 2025

I saw this foundation on Instagram and the coverage looked excellent. I answered the questions and I was given a color and will await its arrival. The questions were well defined and appropriate for my review.
I will soon see if the color after answering the questions is perfect for me.

Date of experience: January 24, 2025
California
1 review
0 helpful votes
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Desagradable
February 3, 2025

Desagradable
Compré dos artículos y me cobraron otro adicional sin mi permiso
Me cobraron un labial que yo no he pedido
Resumen del Pedido Adicional
PEDIDO # *******-U Eso lo cobran auctomstico y no está bien lo que hace el sistema
Mi primera esperiencia y muy desagradable

Date of experience: January 24, 2025
Kentucky
1 review
0 helpful votes
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Very good items for your face
February 3, 2025

Was happy to get notified about new facial product.

Date of experience: January 24, 2025
Washington
1 review
0 helpful votes
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For the very first time, I ordered the foundation after completing the questionnaire. The color is actually perfect. When it's summertime of course I will need to go a little bit darker but for now it's great. I think next time I will consider getting more coverage. This one is very sheer but complementary in its appearance.

Date of experience: January 24, 2025