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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Love this brand
December 17, 2022

I literally have NEVER found a better concealer, blush or primer. The customer service is BEYOND exceptional. I love the option to try before you buy. I highly recommend you try this brand, you won't be disappointed.

Date of experience: December 16, 2022
Andrea H. Il Makiage Rep
over a year old

We love a Maximalist!

California
1 review
0 helpful votes
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Love this product
December 16, 2022

You guys are nothing short of amazing. Love the products and the customer service. I've even turned my sister on to you. And she loves it. With a coupon she will buy more make up!

Date of experience: December 16, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

New York
1 review
0 helpful votes
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Didn't mean to order
January 15, 2023

I was looking for the discount code box and wanted to review and "think about" my order, but suddenly the order went through! Full price…no chance to enter code…no review. I immediately went to cancel, but am having trouble. Just fyi

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2022
Canada
1 review
0 helpful votes
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Lovely Product
December 16, 2022

Fast and easy delivery. Love the foundation and have introduced it to family and friends

Date of experience: December 16, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

New Jersey
2 reviews
0 helpful votes
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Great
December 16, 2022

Great company! Products are excellent and customer service is terrific! I use the self tanner which is the best I have ever used! The mascara is also the best I have ever used! Would absolutely recommend!

Date of experience: December 15, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Florida
1 review
0 helpful votes
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Add on pop ups annoying
December 16, 2022

Everything was fine until i submit my order and the add pjs start to pop up. I added one on by mistake while trying to close them out. Once you close one another one pops up. These should appear under your order as an option to select if you want to and There should be more than one step to confirm add on.

Date of experience: December 15, 2022
Kentucky
2 reviews
0 helpful votes
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Recent order
December 15, 2022

I love the under eye concealer. However, it's a little pricy for me cause I'm on a fixed income.

Date of experience: December 15, 2022
South Carolina
1 review
0 helpful votes
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Outstanding company
December 15, 2022

I have never dealt with a more responsive company! They are great! I absolutely love the products too!

Date of experience: December 15, 2022
Andrea H. Il Makiage Rep
over a year old

Made our day!

Texas
1 review
0 helpful votes
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Easy Website
December 15, 2022

The website is very user-friendly and makes ordering a breeze.

Date of experience: December 15, 2022
Andrea H. Il Makiage Rep
over a year old

SO happy to hear this!

Vermont
1 review
0 helpful votes
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Best. Ever.
December 15, 2022

I finally found the best foundation in the world for my skin! It covers all the redness I have.

Date of experience: December 15, 2022
Andrea H. Il Makiage Rep
over a year old

Bet you look fab in it!

Alaska
2 reviews
0 helpful votes
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Love it!
December 15, 2022

I'm a 54yr old woman and have been looking for a foundation that doesn't look cakey or make me look older than I already am. Ll Makiage is amazing! I love it. You can't even tell I'm wearing it. I'm a lifer now!

Date of experience: December 15, 2022
Andrea H. Il Makiage Rep
over a year old

We love a Maximalist!

Florida
1 review
0 helpful votes
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Easy!
December 15, 2022

Fast and Easy! Easy to complete the questions and you move along pretty fast

Date of experience: December 14, 2022
Andrea H. Il Makiage Rep
over a year old

Happy to hear this!

Arizona
1 review
0 helpful votes
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Amazing customer service
December 15, 2022

Purchased the wrong shade foundation first try. Jordan made it easy to correct my problem and even gave me a 20% off coupon, while letting me keep the first shade which I'll share with a friend! I was really worried I'd have to take time to return, but nope! Very pleased with my order now that my shade is perfect!

Date of experience: December 14, 2022
Andrea H. Il Makiage Rep
over a year old

So happy we were able to find you your perfect shade!

Illinois
1 review
0 helpful votes
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Loved but color a little lite
December 14, 2022

Received my order in mail and the bottle was busted on top so doesn't close little upsetting on this. Love the way the makeup goes on and feels light. Color is a little off and wish was a little darker.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2022
California
2 reviews
0 helpful votes
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AMAZING Customer Service
December 14, 2022

Ordered a foundation that wasn't quite right. Customer Service jumped all over my concern and made it 100% perfect. Could not have asked for a better experience/outcome. Honestly, like no other online company I have ordered from - ever!

Date of experience: December 14, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Florida
1 review
0 helpful votes
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Nice but disappointing
January 13, 2023

The site is sleek, easy-to-use, and smart when offering similar products to what I've already selected. However, I would've liked the ability to include more than one coupon/gift code with my order because I'm having to pay double shipping for what I could've placed a single order for. It's unfortunate and feels unfair that I'd have to pay more shipping.

Date of experience: December 14, 2022
Arizona
1 review
0 helpful votes
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Trying a new product
December 14, 2022

I am Trying a new product because I had a $15 coupon. I normally sue auto renew so this is an extra treat to try

Date of experience: December 14, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Minnesota
1 review
0 helpful votes
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Enjoying the products
December 13, 2022

I've used a few different products and Iike them all! I love the packaging and application of the products.

Date of experience: December 13, 2022
Andrea H. Il Makiage Rep
over a year old

Bet you look fab in it!

Pennsylvania
1 review
0 helpful votes
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Happy
December 13, 2022

I love all the products. I entered a contest and won 200.00 worth of products. I can't wait to try new products

Date of experience: December 13, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Tennessee
1 review
0 helpful votes
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No complaints! Customer service fast and efficient!

Date of experience: December 12, 2022
Andrea H. Il Makiage Rep
over a year old

This made our day!