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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 5 days

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Illinois
1 review
0 helpful votes
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Outstanding Customer Service
December 23, 2022

When finally using my winter shade of foundation I decided it wasn't right. I reached out to customer service to get some help finding the right shade not expecting anything but a new shade suggestion. Not only did they ask specific questions to get my new. Shade correct, but I was not going to be charged for the new color they were shipping out to me. What incredible service from a company that wants their customers satisfied and happy. Thank you!

Date of experience: December 23, 2022
Andrea H. Il Makiage Rep
over a year old

SO happy to hear this!

Canada
1 review
0 helpful votes
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Always satisfied
December 23, 2022

Always love the products. Ordering is easy and accurate when I receive it.

Date of experience: December 23, 2022
Andrea H. Il Makiage Rep
over a year old

Love hearing this!

Wisconsin
1 review
0 helpful votes
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Just took the quiz. I don't know exactly what to see, because I don't have the product…THAT will be the important experience…how does it look.

Date of experience: December 22, 2022
Andrea H. Il Makiage Rep
over a year old

Hope you love it!

Maryland
1 review
0 helpful votes
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Love love
December 22, 2022

Love this foundation the best I ever had a must buy

Date of experience: December 22, 2022
Andrea H. Il Makiage Rep
over a year old

So happy to hear this!

North Carolina
1 review
0 helpful votes
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Got a question
December 22, 2022

I bought 2 products. I already have foundation. Do I need primer to?

Date of experience: December 21, 2022
Andrea H. Il Makiage Rep
over a year old

Hi! We recommend buying the primer to ensure a smooth base for the foundation, but it is not mandatory.

Canada
3 reviews
3 helpful votes
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Awesome products, fabulous service!
December 22, 2022

The women at this company are so very attentive and sweet in their communications. The products are beautiful! I'm a very happy customer (that is even including the Canadian exchange on their US prices.!)

Date of experience: December 21, 2022
Andrea H. Il Makiage Rep
over a year old

SO happy to hear this!

Connecticut
1 review
0 helpful votes
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Contacted customer service, which should be re-named Costumer excuses because they really offer no actual help, even though I explained several times that according to their own tracking my product was not moving. Not worth the hassle!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 21, 2022
Zambia
1 review
0 helpful votes
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Foundation
December 20, 2022

Excellent! Best foundation I have used…Will be ordering more products!

Date of experience: December 20, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing about this!

California
1 review
0 helpful votes
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Absolutely the best
December 20, 2022

I've had the best online shopping experience with Il Makiage. Always provides quality products that go above and beyond expectations every single time.

Date of experience: December 20, 2022
Andrea H. Il Makiage Rep
over a year old

Made our day!

Minnesota
3 reviews
0 helpful votes
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Issue resolved - very happy!
January 19, 2023

Andrea H sent me a message following up with the issue, it has been resolved. I really appreciate it. Thank you very much!

Date of experience: December 20, 2022
Colorado
1 review
0 helpful votes
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Great Product
December 20, 2022

I am a new customer and I am pleased with the foundation, it blended into my skin so incredibly well, I was very happy and amazed. I am also overall happy with the lipsticks I have ordered. I purchased Infinity Lip Cream Long-Wear Matte Lip Color and the only thing I would suggest is correcting some of the pictures of the colors of lipsticks on the model's faces, color smear, and arm palette to be more accurate compared to the lipstick's actual color. There are some that are not exact, and I had to return a lipstick because the color was not at all as shown on the website. However, the quality of the lipstick is very, very good and I am pleased with my purchases and will continue to order more.

Date of experience: December 19, 2022
Andrea H. Il Makiage Rep
over a year old

This is SO nice of you to say! Made our day!

South Carolina
1 review
0 helpful votes
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I will order it again
December 19, 2022

I was skeptical at first, not expecting it to match my skin color. But, after applying it a few times I really like it. It covers very nicely, but do think you need the concealer which I purchased with it. My friends and husband tell me it looks very natural. I have tried so many different makeups expensive and cheap ones with no luck, so that being said, i finally found on I really like.

Date of experience: December 19, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Canada
1 review
0 helpful votes
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Il Makiage, is a FABULOUS company
December 18, 2022

Any interaction I have had with the company to inquire about a product or request something or order something has always been perfect and immaculate. They are fast they are accurate and they are so eager to please. I have nothing but great things to say about this company. If you are sitting on the fence about ordering something and trying it out don't be hesitant just go for it. It is incredible how the foundation was a perfect match. I have just received a bronzer I find the color is not for me but I did not ask for input on which bronzer to buy. It goes on beautifully it looks beautiful and it is smooth the color is just not the color for me.

Date of experience: December 18, 2022
Andrea H. Il Makiage Rep
over a year old

This made our day!

California
1 review
0 helpful votes
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Wrong color
January 17, 2023

I like the product but I got the wrong shade number, I was apost to get my shade color 08. Not 02.
I don't want to hustle with the exchange so I just keep it, but no use it. Way to light x me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
California
1 review
0 helpful votes
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Beginning to regret my purchase.
January 17, 2023

I purchased a foundation and primer and when checking out it asked me if I wanted to sign up with auto renewal (which I did not want) and I thought I clicked the "skip" button but apparently the "skip" button was not an option (which I didn't realize until after I entered my credit card information), so after I submitted my purchase, a message came up talking about the auto renewal program that I signed up for. I am very skeptical now with their site saying to try free for 14 days, since I feel like they are being shady and sneaky with the renewal situation. The other thing that crossed my mind now is, when does this 14 day trial actually start…as soon as my order was placed, when they ship it, or once I received it? I'm starting to regret this purchase already and I literally just placed the order.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 18, 2022
Indiana
1 review
0 helpful votes
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Flawless Makeup
December 18, 2022

My experience with this brand has great, The makeup is a must have. Very flawless look.

Date of experience: December 18, 2022
Andrea H. Il Makiage Rep
over a year old

Bet you look fab in it!

New York
1 review
0 helpful votes
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Unsure discount
December 17, 2022

The questions were very good to arrive at the foundation shade as well as the pictures. However questions came up regarding 10% off of the first order and 30% off of continuous orders it didn't give an option to pick. And because it was asking for everything upfront. I did not see if I could try the product before I purchased it. So the experience in the end left me confused and paying more than what I anticipated.

Date of experience: December 17, 2022
New York
1 review
0 helpful votes
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Good customer service
December 17, 2022

Il Makiage has very good customer service everytime I have an issue they fix it right away. I've been using their foundation, eyeliner, and poreless base for a year now. LOVE IT!

Date of experience: December 17, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Canada
1 review
0 helpful votes
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Products are simply far superior than any other companies I've tried (such loss of money)

Date of experience: December 17, 2022
Andrea H. Il Makiage Rep
over a year old

LOVE hearing this!

Alabama
1 review
0 helpful votes
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Love this company!
December 17, 2022

Fast and easy. Love the make up. Will order again!

Date of experience: December 17, 2022
Andrea H. Il Makiage Rep
over a year old

Bet you look fab in it!