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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I love their products but what makes it special is their customer service. When there's a problem they are easy to reach and clarify an order! Thank you!
This makeup covers the scars completely. I'm obsessed. It has lifted my self-esteem. Thank you.
I have used Mac, Nars, Bare Minerals pro etc. this is by far the best foundation. Bare Minerals pro is good but this is even better. It sets fast and not sticky when dry. I'm so happy I tried it. You have to make sure you answer the quiz questions accurately though. I have melisma, and oily skin. This foundation goes on heavy, to cover everything but looks and feels light! My face feels clean all day, no shine, and it doesn't transfer. I thought it was too good to be true when I saw the add but it is exactly what you see. I just can't say enough! I just love it! Some people say in the reviews it's not full coverage and they have other issues with this foundation but I don't understand it! It is fabulous!
My foundation was too light on my skin. Nikki contacted me to get feedback and surprisingly she is sending a darker shade at mo additional cost.
Great experience, I'll purchase again. Fast and prompt service as always.
I have been receiving ads about these products for awhile. I decided that I would give their foundation a try, as I seen they offer 14-day trials. The product arrived within 10 days, as expected. They also sent me a free makeup brush to use ($20+ value), which was sweet! The foundation was moisturizing and not heavy. I wanted to like it, but sadly, the shade was a little too dark for me. I went to my email, and initiated a return on the product. They immediately offered me another shade after I answered a few questions on why I was returning the product. Within 3 hours, another shade is being shipped! And they will start over the 14-day trial for me! This was so quick, easy, and reassuring! I then took a survey offered, and received $20 eCredit! WHOA! Keep doing your thing, IL Makiage! You earned yourself another loyal customer!
Haven't received my package. I have emailed and spoke to 3 different reps. They respond once and that's it. I either want my money back or my product. I used this before 2 years ago and it was great. This is horrible
I wanted this make-up to work better than my usual Clinique foundation and IT concealer. I really did.
The package arrived in good time and my color match was perfect but I honestly did not notice any improved coverage of the age spots on my face or the circles under my eyes.
Il Makiage did go on easily and smoothly and did an okay job but I returned it because my original brands cost a little less. Good product, just not better than what I was using.
Great experience with matching complexion and the prompts used to identify your shade. Site is easy to use and pictures make it so helpful to pick the right product.
When you checkout, there are all these pop-ups that market additional products and I couldn't tell if I had checked out, yet, or if I needed to go through all these windows to check out. It was easy to accidentally purchase it. I was curious if the FTC should evaluate the process because it seemed so confusing.
So excited to try the right product! Excited to see if y'all stick some surprise stuff in there! Love the liquid liner y'all stuffed in last order :)
Maybe one day I'll get the foundation- just not sure if I'm picking right…..
I did not know there was a color match, I ordered shade #40, it is too light and now after doing color match I need shade #55. I would like to try the color match but do not want to purchase again in case it does not match. Now I have a shade #40 sitting here going to waste. It seemed good, but would not know for sure unless I have the proper color.
Taking the quiz was easy. I am hopeful my shade will fit my skin.
From the first time you use the product you fall in love. The products are light and easy to apply, leaving a natural and beautiful finish. Fully recommended.
Good questions!
I hope I will be happy with the try before you buy! And that it will live up to its standards
The product is fabulous and customer service is wonderful. Thank you so much.
After a few months being tempted by ads on instagram, I finally decided to give the foundation a go. Taking the quiz was quick and easy. Will have to see if the product fits my needs. There was a lot of offers to add on to
My order before confirming purchase which was annoying, but i signed up for 4 month replenishing. I look forward to see what the mistery gift will be. Also intrigued to see in if I will buy the product, and if not, how easy it is to return and cancel the refill.
Will Keep you posted.
When I received the first order I told them that the foundation didn't match my skin and no I didn't want to try a different shade because I didn't like the feel of it on my face. I've asked them to cancel deliveries at least three times and the packages still kept coming! I had to travel to the bank and get a new debit card in hopes they'll finally stop giving me product I don't want and charging me for it! I'm so damn mad at this company that I could spit bullets!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

