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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Oregon
1 review
0 helpful votes
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Customer Service Rocks
January 29, 2023

I love their products but what makes it special is their customer service. When there's a problem they are easy to reach and clarify an order! Thank you!

Date of experience: January 28, 2023
Colorado
1 review
0 helpful votes
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This makeup covers the scars completely. I'm obsessed. It has lifted my self-esteem. Thank you.

Date of experience: January 28, 2023
Florida
1 review
0 helpful votes
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Beautiful!
January 29, 2023

I have used Mac, Nars, Bare Minerals pro etc. this is by far the best foundation. Bare Minerals pro is good but this is even better. It sets fast and not sticky when dry. I'm so happy I tried it. You have to make sure you answer the quiz questions accurately though. I have melisma, and oily skin. This foundation goes on heavy, to cover everything but looks and feels light! My face feels clean all day, no shine, and it doesn't transfer. I thought it was too good to be true when I saw the add but it is exactly what you see. I just can't say enough! I just love it! Some people say in the reviews it's not full coverage and they have other issues with this foundation but I don't understand it! It is fabulous!

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Excellent customer service
January 28, 2023

My foundation was too light on my skin. Nikki contacted me to get feedback and surprisingly she is sending a darker shade at mo additional cost.

Date of experience: January 28, 2023
Florida
1 review
0 helpful votes
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Great experience
January 28, 2023

Great experience, I'll purchase again. Fast and prompt service as always.

Date of experience: January 28, 2023
Mississippi
1 review
0 helpful votes
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CUSTOMER SERVICE IS FABULOUS!
January 28, 2023

I have been receiving ads about these products for awhile. I decided that I would give their foundation a try, as I seen they offer 14-day trials. The product arrived within 10 days, as expected. They also sent me a free makeup brush to use ($20+ value), which was sweet! The foundation was moisturizing and not heavy. I wanted to like it, but sadly, the shade was a little too dark for me. I went to my email, and initiated a return on the product. They immediately offered me another shade after I answered a few questions on why I was returning the product. Within 3 hours, another shade is being shipped! And they will start over the 14-day trial for me! This was so quick, easy, and reassuring! I then took a survey offered, and received $20 eCredit! WHOA! Keep doing your thing, IL Makiage! You earned yourself another loyal customer!

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Didn't receive package
February 27, 2023

Haven't received my package. I have emailed and spoke to 3 different reps. They respond once and that's it. I either want my money back or my product. I used this before 2 years ago and it was great. This is horrible

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
New Jersey
1 review
2 helpful votes
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No different than my usual
February 27, 2023

I wanted this make-up to work better than my usual Clinique foundation and IT concealer. I really did.
The package arrived in good time and my color match was perfect but I honestly did not notice any improved coverage of the age spots on my face or the circles under my eyes.
Il Makiage did go on easily and smoothly and did an okay job but I returned it because my original brands cost a little less. Good product, just not better than what I was using.

Date of experience: January 28, 2023
Arizona
1 review
0 helpful votes
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Costume service
January 28, 2023

The service is excellent, I got my products right a way

Date of experience: January 28, 2023
North Carolina
1 review
0 helpful votes
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Great experience with matching complexion and the prompts used to identify your shade. Site is easy to use and pictures make it so helpful to pick the right product.

Date of experience: January 28, 2023
Washington
1 review
0 helpful votes
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Confusing checkout process
February 27, 2023

When you checkout, there are all these pop-ups that market additional products and I couldn't tell if I had checked out, yet, or if I needed to go through all these windows to check out. It was easy to accidentally purchase it. I was curious if the FTC should evaluate the process because it seemed so confusing.

Date of experience: January 28, 2023
Colorado
1 review
0 helpful votes
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Yuh!
January 28, 2023

So excited to try the right product! Excited to see if y'all stick some surprise stuff in there! Love the liquid liner y'all stuffed in last order :)
Maybe one day I'll get the foundation- just not sure if I'm picking right…..

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Wonderful
January 28, 2023

You make everything so easy and it was a wonderful experience. Thank you! I'm looking forward to receiving my products soon.

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Color match
February 27, 2023

I did not know there was a color match, I ordered shade #40, it is too light and now after doing color match I need shade #55. I would like to try the color match but do not want to purchase again in case it does not match. Now I have a shade #40 sitting here going to waste. It seemed good, but would not know for sure unless I have the proper color.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 28, 2023
Missouri
1 review
0 helpful votes
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The quiz was easy
January 28, 2023

Taking the quiz was easy. I am hopeful my shade will fit my skin.

Date of experience: January 28, 2023
New Hampshire
1 review
0 helpful votes
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Excellent products!
January 28, 2023

From the first time you use the product you fall in love. The products are light and easy to apply, leaving a natural and beautiful finish. Fully recommended.

Date of experience: January 28, 2023
Tennessee
1 review
0 helpful votes
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Good info, I just hope it's works!
January 28, 2023

Good questions!
I hope I will be happy with the try before you buy! And that it will live up to its standards

Date of experience: January 28, 2023
California
1 review
0 helpful votes
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Amazing experience
January 28, 2023

The product is fabulous and customer service is wonderful. Thank you so much.

Date of experience: January 27, 2023
Canada
1 review
0 helpful votes
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So far so good
January 28, 2023

After a few months being tempted by ads on instagram, I finally decided to give the foundation a go. Taking the quiz was quick and easy. Will have to see if the product fits my needs. There was a lot of offers to add on to
My order before confirming purchase which was annoying, but i signed up for 4 month replenishing. I look forward to see what the mistery gift will be. Also intrigued to see in if I will buy the product, and if not, how easy it is to return and cancel the refill.

Will Keep you posted.

Date of experience: January 27, 2023
South Dakota
1 review
6 helpful votes
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When I received the first order I told them that the foundation didn't match my skin and no I didn't want to try a different shade because I didn't like the feel of it on my face. I've asked them to cancel deliveries at least three times and the packages still kept coming! I had to travel to the bank and get a new debit card in hopes they'll finally stop giving me product I don't want and charging me for it! I'm so damn mad at this company that I could spit bullets!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 27, 2023