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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It was very easy and quick response. Very professional.
I appreciate the responsive customer service and how they go above and beyond to ensure I'm satisfied.
While the products I received were good quality, I didn't know I had "agreed to" a subscription until I was charged for and received another box of products. I wrote their customer service and asked for a refund and to be removed from the "auto-replenish" program.
Here's the reply: "When placing your original order *******411, you also signed up for auto-replenishment. This means we send regularly scheduled orders of your product(s) based upon your chosen frequency (2,3 or 4 months).
As part of this program you get a ton of awesome benefits including 20% off each recurring order, free shipping and free mystery gifts!
You can easily manage your settings (change frequency, shade, payment details, etc.) or cancel your auto-replenishment through our website by clicking HERE.
If you don't think you'll use the product(s) we shipped in this auto-replenishment order *******411+1, let me know and I can help."
I responded that, no, I didn't agree to a subscription and I wanted a refund. That's when the crickets started--I've not heard back. I even messaged them on Facebook. No response.
They also sent a link to where I could find the subscription but I was sent to a page where I could choose the timing for receiving my products. I couldn't find a link to CANCEL.
Avoid this company unless you want to get locked in to something you didn't agree to.
This is the second time I tried an Il Makiage product and I couldn't be happier with the results so far! The ordering process is super easy and the items get to you so fast!
I recently took the perfect match quiz online and ordered both foundation and concealer. Tbh it was not my perfect shade. But as promised I sent it back hassle free and am trying out another shade The quality is great with the perfect shade.
My experience with Il Makiage has always been wonderful, products are fantastic and customer service is fantastic as well always quick to return messages. I use them as often as I can.
The quiz asked good questions and was very straightforward. From the pictures of the foundation and concealer, I think it will be a great match. I'm excited to receive them!
My checkout experience was quick and easy. However, I had a hard time trying to add products to my next autoreplenish box and had to end up purchasing them at full price because I was afraid they would be out of stock by the time I was able to get them on an auto replenishment order.
Products are decent for the price.I do wish they would last longer, as promoted/advertised for what is charged, but the occasional coupons help make it a little more worth while and affordable. Nice colors, quality, variety otherwise.plus great customer service/support.
I've been using this site for a couple years and they have never been a problem. Customer service is always helpful and the prices are affordable for the great makeup.
I've been using this foundation for about a year now. I love the auto ship program and find it to be the best match for my skin. I would definitely recommend giving it a try to see if you love it like I do!
I was so happy with the customer service I received! I have definitely found my favorite foundation and when I accidentally ordered a shade too light - and then completely forgot to reach out in time - they were gracious enough to offer me a gift card to re-order my shade! I will most certainly be ordering again and again.
Tried to order your products with the try it before you buy it that you guys offer and when I entered, my credit card information was told was unable to accept that form of payment. Enter new credit card information and was excepted, but charged me full price instead of the try it before you buy it price. Was not happy with that.
Wanted to try one of the products, and once I bought it, I got a code for $20 off. However, this only pertains to items that don't require to take a quiz. Literally every item I was looking at. They are required a quiz. Little bit frustrating, so hopefully the product will be better than their misleading promos
Contacted you by email and your representative was very helpfult to help to resolve this issure. Thank you for your help in this matter.
I wanted to buy concealer but was uncertain of the color based on my Il Makiage foundation. I sent an email over the weekend and received a response back within hours with not only the concealer recommendation, but all makeup options that complement my foundation color! Not only do I love my foundation, I now love Il Makiage's customer service!
Love, Love,Love the product! It is by far the best foundation I have ever purchased. I am 57 and I can't believe it has taken my entire life to find a foundation I truly loved. The shade I received with my first shipment was slightly lighter than I would have liked and I am sure that is was my error in how I answered the questionnaire. However I have to tell you the customer service I received on a Sunday I may add, was amazing. From the minute I emailed to inquire about a possible exchange, in less than one hour my new replacement was shipped! Now that is customer service! I can't wait to receive my order!
I had ordered before and then switched back to drug store brands which I regret. I had to switch back because I love the way this makeup looks, feels and I get compliments on my skin again which is awful. Best product I have ever used and the color matching is great!
From their skin care line to their face make up, eyeliners and mascaras their products are wonderful …and their customer service is great!
I requested for free trial but found out that my bank was charged aside from the shipping fee..
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members