On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I have tried many foundation that will match my skin and only Il Makiage gave me a satisfying result.
I felt like the questions were very thorough to help find the right color…when you stand in a store and try to figure it out yourself it never works and as you become older your skin and color changes! I can't wait to try the product!
Rapid response! Great products. Friendly dialogue.
Foundation shade was off, I contacted customer service. They responded quickly and resolved my issue.
I was extremely excited for the 'try before you buy' option and now I'm so confused. My account was hit with the actual amount of the products. I would have just bought the damn products! Refunds or cancelations aren't available... I literally just "placed" the order but now I have to wait until it arrives then send it back. I'm pretty sure they're good quality products, I just very much so disagree with the process.
I have always been a Clinique girl for most of my life. The place I have always bought it closed and I had to buy online. No problem except I was not home when ordering and couldn't find my exact color. Not that it was ever perfect but it worked. One day I see the ad for Il Makiage and thought why not. After the quick few questions they had a color picked out and ready to ship. Fast forward to several months now and I would use nothing else. True color match (I don't know how they do it but they do), great coverage, and last all day. Best ad I have ever clicked on and made me feel pretty.
I do like the product for how light it feels on my skin and the coverage. The colour match was spot on but I am noticing it is drying my skin out. My nose is actually peeling without changing anything else in my skin routine. Also the bottle leaks from the neck of the pump with every use.
The products are really good and the company doesn't give you any hassles should you have an issue.
I ordered the lip gloss. Can't wait to get my order. Such great customer care
Did not receive product yet so can't comment on the actual product but found the order process easy although the terms and conditions are very lengthy to read.
Even after my 14 day trial was up, I was sent an email asking how I liked the foundation. I mentioned the color was slightly off from my skin tone but that otherwise I really liked it. Il Makiage offered to send me another shade for no cost to me and I didn't even have to return the other one. They are amazing! I've never had better customer service from another company.
I was going to pay for a little sample just to make sure that my skin likes it. I don't know how but I went from paying 5 dollars to a whole order of almost 50 dollars. Just sent a message to costumer service to have my order cancelled immediately and I hope they cancel it quick. What a horrible way of trying to sell this product.
I have not received my order and don't know what is going on with my order
I have been looking at the foundation for awhile.
I ordered it. Immediately, add-on, after add-on, after add-on, after add-on offers pop-up. I hit no a bunch of times. I accidentally hit, yes, and tried to close it.
Nope.
I wrote them. They refuse to cancel it.
Crappy experience thus far. I'll stick with Morphe.
I've been trying to cancel a subscription for "After Party" because I don't use it as often as I did before I retired. I have been unsuccessful at reaching customer service. Please let me know how to cancel the subscription.
Looking forward to using the concealer. Everyone at I'll Makiage are excellent customer service agents.
I ordered my product and it happened to be that my color was slightly darker. They took care of me and sent me the replacement right away and gave me $25. Off for inconvenience.
So far so good. Looking forward to try before i buy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members