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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Iowa
1 review
0 helpful votes
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Best make up ever!
February 4, 2023

I'm always satisfied because I can try it before I buy it.

Date of experience: February 4, 2023
Arizona
1 review
0 helpful votes
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Easy purchase
February 4, 2023

Liked the options with photos…hopefully, it's good match

Date of experience: February 4, 2023
Minnesota
1 review
0 helpful votes
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Ads to buy other products
March 6, 2023

Way too much time spent on clicking "skip" for your ads to buy other products.

Date of experience: February 4, 2023
Texas
1 review
0 helpful votes
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I loved the quiz
February 4, 2023

I've been thinking about trying out the ILMAKIAGE quiz for a while and today I finally did! I had no idea how precise it would be and I'm super happy I finally decided to give it a try. I am super excited to try the foundation and the foundation brush.

Date of experience: February 4, 2023
Michigan
1 review
0 helpful votes
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Have had good experiences in the past. Underwhelmed with customer service this time. I placed an order for make up, brush, primer and exfoliator. I was prompted that the brush would be free plus a percent off if I signed up for a subscription. So I did. I received two brushes ( was charged for one) and was missing the exfoliator. Used the contact request. Received a response that my concern would be addressed in 24 hours. No reply. Reached out again no reply and again via Facebook no reply. No number of anyone to call. Disappointing.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2023
Wisconsin
1 review
0 helpful votes
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Love your products, im trying the lipstick for the first time

Date of experience: February 4, 2023
Pennsylvania
1 review
0 helpful votes
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Fabulous products!
February 4, 2023

Website is easy to navigate, customer service is impeccable, and I can't say enough about the products! I've purchased concealer, foundation, serum & moisturizing cream. The try before you buy is truly a game changer. I've got very sensitive skin but had no issues with any of your products.
I'm definitely looking at other items. The subscription set up is so easy and you can change delivery times very easily if needed.
I will be a lifelong customer!

Date of experience: February 4, 2023
Canada
1 review
0 helpful votes
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A big scammer
March 6, 2023

It's such a shameless. I ordered for free trial it showed shipping cost 8$. Later they took 132$. I was trying to cancel immediately but they didn't. They tell they are not doing fraud. But I realized after reading the comments. First I should have seen the reviews of your company. And I am unable to cancel my card. I don't any products just cancel them and refund my money.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 4, 2023
Missouri
1 review
0 helpful votes
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Very excellent customer service
February 4, 2023

Their customer service is very good and they help out quickly

Date of experience: February 3, 2023
Florida
1 review
0 helpful votes
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Best Products Anywhere!
February 4, 2023

I was a bit skeptical when I discovered IL MAKIAGE on a Snapchat ad but I have been a loyal customer ever since! I am absolutely obsessed with their products and will stay loyal to them for the rest of my life! I will always recommend them to friends and family!

Date of experience: February 3, 2023
Illinois
1 review
0 helpful votes
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Easy order
February 4, 2023

Placed an order quickly and easily, I reordered the foundation that I like and use.

Date of experience: February 3, 2023
Canada
1 review
0 helpful votes
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Dirty talk is hot!
February 4, 2023

Dirty talk lipstick colour is hot and fabulous! I absolutely fell in love and it keeps throughout the day

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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I placed an order for foundation and was immediately taken through 3-4 requests to automatically add-on products to my order. I was ordering on my phone and accidentally clicked the "add to my order" button instead of the skip button on the final add on request. It didn't ask me for any additional confirmation and immediately added $40 to my order. I immediately sent an email to customer service to request the order to be cancelled, but in their FAQs it notes that it's uncommon that they're able to cancel orders before they're processed to ship. While I know that I can return the serum I didn't want once it arrives, it's definitely inconvenient and a little bit shady to allow 1-click add ons without another payment confirmation step. Excited to try the foundation but disappointed in the ordering process.

Date of experience: February 3, 2023
Minnesota
1 review
0 helpful votes
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I was charged and can see the order but after a week it still has not shipped and there is no one to talk to. I have emailed through the contact us on the website, and after 2 days have still not heard back.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 3, 2023
California
1 review
0 helpful votes
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It match my skin tone. But Somehow, it was dry on my skin. And I had to use a different concealer for my under eye so Your concealer did not go well with this coverage. Unfortunately, I have to return the product back. Because it is on my skin thank you for the opportunity to try it.

Date of experience: February 3, 2023
North Carolina
1 review
0 helpful votes
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Flawless
February 3, 2023

I started using these products a year ago I have not needed any other products my make up now maje me look flawless and younger by 10 years I get so many compliments

Date of experience: February 3, 2023
Georgia
1 review
0 helpful votes
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Flawless full coverage…natural and beautiful. Exact color match from quiz. Lifelong Lancôme user converted!

Date of experience: February 3, 2023
Arkansas
1 review
2 helpful votes
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Great foundation
February 3, 2023

I tried after the party foundation shade 40. It could not have been more perfect match for me. I'm 60 over age range,so I wanted to cover hyper pigmentation spots. This did that effortlessly. I used the brush to apply. Only needed tiny Amount. Really just a dab to do my entire face. This has never been the case with other foundations I've used. My face looks flawless but not mask like. I applied over my own primer. I have had it on all day long and my makeup is still perfect even around my mouth area. I'm going to go back for primer and concealer,maybe mascara. Highly recommend the after party foundation.

Date of experience: February 3, 2023
Illinois
1 review
0 helpful votes
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Ordering foundation
February 3, 2023

Was very easy to go through the choices that identify your skin tone and color.
Each choice was well explained.

Date of experience: February 3, 2023
Wisconsin
1 review
0 helpful votes
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Impressive!
February 3, 2023

I'm so impressed with the accuracy of the foundation color matching process and the product is incredible! I am 62 years old and for a few years now, have been trying and discarding foundations that just don't work with more mature skin. Thanks to menopause, I have occasional breakouts and broken capillaries and reddish skin tone (I'm fair skinned to begin with). This foundation covers it all, easily! And it doesn't enhance the fine lines and wrinkles, another plus. Highly recommend.

Date of experience: February 3, 2023