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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Indiana
1 review
0 helpful votes
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Too many products to choose.
February 7, 2023

I volunteered to the questions for IL Makiage. I didn't not however wish to give answers to the other catsgories. They do t really apply.

Date of experience: February 6, 2023
Georgia
1 review
0 helpful votes
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Duplicate charge
February 7, 2023

I really do love ilm products, however was disappointed after seeing a double charge on my bank acct for one product

Date of experience: February 6, 2023
New York
1 review
0 helpful votes
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Wow!
February 7, 2023

The match was the first wow, then it was seeing how well it covered, how little i needed to apply and how incredibly natural and flawless i looked. I love your products and packaging. I'm a happy returning customer!

Date of experience: February 6, 2023
Texas
1 review
0 helpful votes
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Don't qualify
March 9, 2023

Made it seem like I can try out my product first all to get denied

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
Canada
1 review
0 helpful votes
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Fast response
February 7, 2023

Quick to answer your needs.I hope the product will really soothe my skin. I tried different products from abroad and US and Canada.My melasma still persist.I saw my sister's skin lighten and she have melasma too. She told me to order Ilmakiage.I hope this will work for me as well.

Date of experience: February 6, 2023
North Carolina
1 review
0 helpful votes
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Limited coupon
March 9, 2023

My experience was fine but then I received a 20% coupon text that said said for anything. I wanted some more eyeshadow but it would only give me the option to order 2 items yall had listed.

Date of experience: February 6, 2023
Colorado
1 review
0 helpful votes
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Phenomenal!
February 7, 2023

I just purchased these products and I am in LOVE! So far I have absolutely no complaints. I just ordered more and I cannot wait till it gets here! 0-10 it's a 500!

Date of experience: February 6, 2023
Maryland
1 review
0 helpful votes
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Birthday Discount
March 9, 2023

I appreciate that they offered me a discount for my birthday, but it defeats the purpose if certain items are excluded from the discount. ALL products should be included when offering a discount.

Date of experience: February 6, 2023
Virginia
2 reviews
0 helpful votes
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Excellent Customer Service
February 6, 2023

I received my foundation and concealer and the color was just a bit off; immediate response to correct! I passed my 14 day return and company is sending out new sample...
Responses are timely and utmost professional.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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Great Product, Fast shipping
February 6, 2023

Website is user friendly and thankful for more shades now.

Date of experience: February 6, 2023
Hawaii
1 review
0 helpful votes
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Have not tried it it was sent to the wrong address

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 6, 2023
Missouri
1 review
0 helpful votes
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I keep ordering more and more from them and everything is just so amazing so far. My absolute favorite is the serum. I can't go to bed without it. My skin feels so amazing now with just that one thing. Can't wait to keep trying more.

Date of experience: February 6, 2023
California
1 review
0 helpful votes
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Love
February 6, 2023

I have tried several different items from the collection. I love them all! Highly recommend the brand.

Date of experience: February 6, 2023
Indiana
1 review
0 helpful votes
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Products
February 6, 2023

I am loving all of my products, great results as usual.

Date of experience: February 6, 2023
Arkansas
1 review
0 helpful votes
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Awesomw
February 6, 2023

So far I am loving my foundation. They picked the perfect color.

Date of experience: February 5, 2023
Missouri
1 review
0 helpful votes
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Makeup
February 5, 2023

I did the trial and I loved the quality of the makeup. I would definitely recommend this to anyone. What they said on there site was true, through and through. I loved the foundation and the primer.

Date of experience: February 5, 2023
Canada
1 review
0 helpful votes
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Quick and efficient
February 5, 2023

Thank you for being open and true to your word! I was not sure I could trust the email I received from you but everything went perfect. I am now one of your good client forever!

Date of experience: February 5, 2023
Virginia
1 review
0 helpful votes
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Satisfaction
February 5, 2023

Outstanding customer service. Made completely sure that I was satisfied after a purchase that I was unhappy about. This is why I order from them.

Date of experience: February 5, 2023
Ecuador
2 reviews
0 helpful votes
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Great customer service!
February 5, 2023

They were very quick to respond when I had questions! Also offered an exchange and made it all so easy.

Date of experience: February 5, 2023
Florida
1 review
0 helpful votes
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Poor
March 7, 2023

I have been charged the full price of my purchase instead of the shipping price as they advertise. I emailed company. Waiting to hear back

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 5, 2023