Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I volunteered to the questions for IL Makiage. I didn't not however wish to give answers to the other catsgories. They do t really apply.
I really do love ilm products, however was disappointed after seeing a double charge on my bank acct for one product
The match was the first wow, then it was seeing how well it covered, how little i needed to apply and how incredibly natural and flawless i looked. I love your products and packaging. I'm a happy returning customer!
Made it seem like I can try out my product first all to get denied
Quick to answer your needs.I hope the product will really soothe my skin. I tried different products from abroad and US and Canada.My melasma still persist.I saw my sister's skin lighten and she have melasma too. She told me to order Ilmakiage.I hope this will work for me as well.
My experience was fine but then I received a 20% coupon text that said said for anything. I wanted some more eyeshadow but it would only give me the option to order 2 items yall had listed.
I just purchased these products and I am in LOVE! So far I have absolutely no complaints. I just ordered more and I cannot wait till it gets here! 0-10 it's a 500!
I appreciate that they offered me a discount for my birthday, but it defeats the purpose if certain items are excluded from the discount. ALL products should be included when offering a discount.
I received my foundation and concealer and the color was just a bit off; immediate response to correct! I passed my 14 day return and company is sending out new sample...
Responses are timely and utmost professional.
Website is user friendly and thankful for more shades now.
Have not tried it it was sent to the wrong address
I keep ordering more and more from them and everything is just so amazing so far. My absolute favorite is the serum. I can't go to bed without it. My skin feels so amazing now with just that one thing. Can't wait to keep trying more.
I have tried several different items from the collection. I love them all! Highly recommend the brand.
I did the trial and I loved the quality of the makeup. I would definitely recommend this to anyone. What they said on there site was true, through and through. I loved the foundation and the primer.
Thank you for being open and true to your word! I was not sure I could trust the email I received from you but everything went perfect. I am now one of your good client forever!
Outstanding customer service. Made completely sure that I was satisfied after a purchase that I was unhappy about. This is why I order from them.
They were very quick to respond when I had questions! Also offered an exchange and made it all so easy.
I have been charged the full price of my purchase instead of the shipping price as they advertise. I emailed company. Waiting to hear back
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

