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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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The quiz was easy, the color match was as close to my skin tone as possible, however the texture was not good for me. It showed up all wrinkles and to cover any imperfections made me look like I was wearing a mask! I am a retired makeup artist and would not recommend this product for older women.
Poor. Charged me something I did not order. I requested a sample and was charged the full foundation.
I was so excited to receive Il Makiage foundation and concealer. I was impression with all of the hype regarding this product. Unfortunately I had an allergic reaction after using the foundation and concealer.
'Woke up like this' foundation arrived quickly and I loved it from first wear So happy it doesn't settle in my lines. It doesn't feel like I'm wearing anything. I'm 57 and have struggled for years to find that. I love the foundation so much I bought No Filter and Transparent setting powder today! Thank you, Mary
Product is not that easy to apply. It's very thick, ok for under eye application, but not for whole face. Feels VERY tight, shows up chalky after drying. Not what I expected after watching the advertisement videos.
I wanna give a good idea to all you. Try to use it.
Sent full bottle, brush and eyeliner, none of which I ordered. Ordered sample only, never received. Color was wrong and finish it not good. Not ever ordering from them again. Asking them to refund me since I didn't order this at all.
Not just them sending me some off $#*! color but communication is only email no customer service. They start your fake $#*! trail 'while' being delivered, not the time you received it. Been asking for a label to ship back and they just offer discounts to spend more money with them thou I didn't even like the product I already got with them. Just never again, and so glad I caught my daughter in time as she was about t order
Can't tell you how many brands and colors of foundation I have laying around that can't be returned. Haven't gotten mine yet but hoping for the best! And if not I'm out nothing! I'm all for it!
Very helpful and quick to send replacement. Employee asked relevant questions to determine a better shade.
Looked very natural but unfortunately I only got to try it once as dropped the bottle and it smashed to pieces … so very sad
Tried foundation for the first time and loved the coverage. The shade was just a tiny bit too light so I contacted customer service and they solved it immediately. Great product and customer service.
Always helpful and makes sure the customer is happy. I love every product they send me to try.
I was charged $51.14 and $71.52 WHY?
A refund somewhere needs to happen.
I am shocked at how easy and accurate this site is! I even had to do a return and it was so incredibly easy. Honestly, I thought I could match the shade on my own but everything is too heavy, thick, and unnatural looking. I am a customer for life. I have never worn foundation before but it will be a regular addition. THANK YOU!
The whole ordering process took 3 minutes. Quality products that actually do what they claim and 0 hassles ordering what you want. I ordered Woke Up Like This foundation in a shade perfect for me that I simply cannot get anywhere else without mixing. You can't lose!
I ordered foundation and the shade didn't match, the customer service rep went above and beyond to ensure I received a matching color and was happy. This is so out of the ordinary! Wonderful customer service!
I just received it and honestly thought I would get it and it was all hype but I really really like it. It doesn't take much it matches really well and it's lightweight but also covers without being cakey I just ran to buy the concealer. I'm going to wear it a full day and add and update but so far I love it.
Hi,
The experience wasn't bad but I'm a little concerned that I'm going to be charged for things I don't want because I was asked multiple times about things I had already declined. Makes me a little nervous but I'm willing to give the online experience a try.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.


Hi Jennifer! We offer these discounted add-ons to help you get the perfect routine based on your concerns, skin type, and tone. You can always skip these offers if you aren't interested.