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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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New Jersey
1 review
0 helpful votes
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My experience with Il Makiage
March 12, 2023

The quiz was easy, the color match was as close to my skin tone as possible, however the texture was not good for me. It showed up all wrinkles and to cover any imperfections made me look like I was wearing a mask! I am a retired makeup artist and would not recommend this product for older women.

Date of experience: February 10, 2023
New York
1 review
0 helpful votes
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Poor. Charged me something I did not order. I requested a sample and was charged the full foundation.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
New York
1 review
0 helpful votes
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Rash
March 12, 2023

I was so excited to receive Il Makiage foundation and concealer. I was impression with all of the hype regarding this product. Unfortunately I had an allergic reaction after using the foundation and concealer.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 10, 2023
Oklahoma
1 review
0 helpful votes
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Love
February 10, 2023

'Woke up like this' foundation arrived quickly and I loved it from first wear So happy it doesn't settle in my lines. It doesn't feel like I'm wearing anything. I'm 57 and have struggled for years to find that. I love the foundation so much I bought No Filter and Transparent setting powder today! Thank you, Mary

Date of experience: February 9, 2023
California
1 review
0 helpful votes
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Not that great….
March 12, 2023

Product is not that easy to apply. It's very thick, ok for under eye application, but not for whole face. Feels VERY tight, shows up chalky after drying. Not what I expected after watching the advertisement videos.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
Louisiana
1 review
0 helpful votes
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It's amazing to change my skin.
February 10, 2023

I wanna give a good idea to all you. Try to use it.

Date of experience: February 9, 2023
Texas
1 review
0 helpful votes
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Not good
March 12, 2023

Sent full bottle, brush and eyeliner, none of which I ordered. Ordered sample only, never received. Color was wrong and finish it not good. Not ever ordering from them again. Asking them to refund me since I didn't order this at all.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
Georgia
1 review
8 helpful votes
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Trash product and service
March 12, 2023

Not just them sending me some off $#*! color but communication is only email no customer service. They start your fake $#*! trail 'while' being delivered, not the time you received it. Been asking for a label to ship back and they just offer discounts to spend more money with them thou I didn't even like the product I already got with them. Just never again, and so glad I caught my daughter in time as she was about t order

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
New York
1 review
0 helpful votes
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Try before you buy?!
February 9, 2023

Can't tell you how many brands and colors of foundation I have laying around that can't be returned. Haven't gotten mine yet but hoping for the best! And if not I'm out nothing! I'm all for it!

Date of experience: February 9, 2023
North Carolina
1 review
0 helpful votes
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Great customer service
February 9, 2023

Very helpful and quick to send replacement. Employee asked relevant questions to determine a better shade.

Date of experience: February 9, 2023
New York
1 review
0 helpful votes
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Looks so natural
February 9, 2023

Looked very natural but unfortunately I only got to try it once as dropped the bottle and it smashed to pieces … so very sad

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Great Customer Service
February 9, 2023

Tried foundation for the first time and loved the coverage. The shade was just a tiny bit too light so I contacted customer service and they solved it immediately. Great product and customer service.

Date of experience: February 9, 2023
Missouri
1 review
0 helpful votes
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Customer service
February 9, 2023

Always helpful and makes sure the customer is happy. I love every product they send me to try.

Date of experience: February 9, 2023
Washington
1 review
0 helpful votes
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Charged twice!
March 11, 2023

I was charged $51.14 and $71.52 WHY?

A refund somewhere needs to happen.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 9, 2023
Illinois
2 reviews
0 helpful votes
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I like the entire process I just looked too orange when applying all over. It just arrived yesterday but it blends nice and I would like to try the shade lighter.

Date of experience: February 9, 2023
Nevada
1 review
0 helpful votes
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Finally found my shade!
February 9, 2023

I am shocked at how easy and accurate this site is! I even had to do a return and it was so incredibly easy. Honestly, I thought I could match the shade on my own but everything is too heavy, thick, and unnatural looking. I am a customer for life. I have never worn foundation before but it will be a regular addition. THANK YOU!

Date of experience: February 9, 2023
Michigan
1 review
0 helpful votes
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Easiest site to navigate
February 9, 2023

The whole ordering process took 3 minutes. Quality products that actually do what they claim and 0 hassles ordering what you want. I ordered Woke Up Like This foundation in a shade perfect for me that I simply cannot get anywhere else without mixing. You can't lose!

Date of experience: February 9, 2023
Massachusetts
1 review
0 helpful votes
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Amazing customer service!
February 9, 2023

I ordered foundation and the shade didn't match, the customer service rep went above and beyond to ensure I received a matching color and was happy. This is so out of the ordinary! Wonderful customer service!

Date of experience: February 9, 2023
Florida
1 review
0 helpful votes
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Foundation
February 9, 2023

I just received it and honestly thought I would get it and it was all hype but I really really like it. It doesn't take much it matches really well and it's lightweight but also covers without being cakey I just ran to buy the concealer. I'm going to wear it a full day and add and update but so far I love it.

Date of experience: February 9, 2023
Canada
1 review
0 helpful votes
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First time buyer of Il Makiage
March 11, 2023

Hi,
The experience wasn't bad but I'm a little concerned that I'm going to be charged for things I don't want because I was asked multiple times about things I had already declined. Makes me a little nervous but I'm willing to give the online experience a try.

Date of experience: February 9, 2023
Andrea H. — Il Makiage Rep
over a year old

Hi Jennifer! We offer these discounted add-ons to help you get the perfect routine based on your concerns, skin type, and tone. You can always skip these offers if you aren't interested.