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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I tried to purchase the trial where I only pay shipping and decide if I want to keep which was supposed to be 6.29 but my credit card was charged 560.20. I waited for an email confirmation but got none so I don't have the order number. I tried calling but only got a recording. Terrible business - my experience is awful and not worth 1 star! I want my money back.
I did the online quiz two years ago I was matched with Woke Up Like This in shade 60. This foundation has by far exceeded my expectations. The color is a perfect match, it's lightweight, and doesn't look cakey.
I was skeptical at first when reading reviews, the products couldn't be that great, but they are! Perfect skin color match, product itself is effortless and long lasting. Well worth the price, will be a life long customer!
I ordered two items on Jan 28th. Shipping states 7 to 10 business days, I reached out numerous times to customer service. Customer service states you will get a reply in 24 hours. Basic questions like how is my order shipped. What is my order number. Go on answered, I did get a hold of one person they said that they were going to reattempt the order. That was the last I heard. So I decided to cancel the old order. And try to start a new one which caused my credit card to be charged the full amount. So let's see if this actually goes through. As of right now I do not recommend.
And I never received the 20 dollar credit for my bad experience when I finally got a replied back stating my order would be reprocessed.
I purchased the try before you buy and really sorry I did. Apparently I'll be billed for the entire amount 14 days after arrival. It might take 14 days to return it to you. I'm not even going to try it now. Hopefully I'll be able to refuse the package. This seems like a total scam. I'm really afraid I won't get the refund. I thought they were just going to send samples. I'm giving you bad reviews on every social media forum.
At checkout it wasn't clear that my order had processed and then it asked if I wanted to add on an item. The item looked very similar to the one I just ordered and I accidentally hit add on which will charge me another $50 for a product I didn't want. I have already submitted an email to remove the add on order and refund my money. Very inconvenient. I would appreciate the help to resolve the issue. Thank you.
Quick and easy to order from Web site; seamless transaction. Thank you!
I changed it twice to be an order for 1! I need this to be changed immediately. You are offering 5 mins to add to the order but I need it adjusted to MINUS a product.
Online order - try before you buy, said no pre-paid cards, mine was not. Tried another, same message
Received today. Does not absorb into your skin sits on the surface and gets sticky. Can't imagine putting make up on over this! I'll use it up as a night cream since it was $59.
This company has excellent customer service. The product is the best of the best. I love it and when I had a mistake in my order they took care of it immediately. They also gave me a discount code
I love the products! The makeup is amazing. My only complaint is the website is NOT user friendly. You can't log in without having to wait for them to send you a link. If I need to change shades on my auto replenish I have to contact customer support. It is really disappointing that I can't easily just log in and order and make changes. But I do love the products.
So far I have been using the foundation, and even gifted them! So I am trying now a moisturizer, can't wait to review, I am sure it is going to be as good :)
My experience with Il Makiage has been excellent. They always respond to my questions and concerns right away. That's why I still love shopping with them.
I was not satisfied with the item, and I was fully reimbursed. I am currently trying a different item and so far, it meets satisfaction for me!
The process to order was very difficult. Kept trying to MAKE me subscribe to receiving a product that I haven't even tried yet. And it added on a product that I did not request. So far, very disappointed.
After I placed my order I was asked if I wanted numerous other products. Way too much!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jan! We offer these discounted add-ons to help you get the perfect routine based on your concerns, skin type, and tone. You can always skip these offers if you aren't interested.