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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Illinois
1 review
0 helpful votes
Follow Paula H.
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When I would try to purchase the site wouldn't allow me to see the button at the bottom. In the fifth (!) try. I was able to buy by hitting the area sure unseen. Love the products though!

Date of experience: February 18, 2023
Ohio
1 review
0 helpful votes
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I went to reorder my makeup and it was
Not under my profile. I almost ordered the wrong shade by clicking the restock link. Once I noticed I went to my to reorder and there is no record of my 150 shade on my profile. I also realized that i never got the matching concealer that coiresponds with the shade 150. I m stuck with the 120. Thank you.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2023
Oklahoma
1 review
0 helpful votes
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Easy
February 18, 2023

Fast easy and informative
I'm looking forward to seeing how it works on me

Date of experience: February 18, 2023
GB
1 review
0 helpful votes
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Beautiful products
February 18, 2023

I have already purchased the foundation and concealer, they are excellent, now just purchased serum, cream and no filter products and not wait for them to arrive. The best products I have found, no problems what so ever. Thank you

Date of experience: February 18, 2023
GB
1 review
0 helpful votes
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Foundation
March 20, 2023

It was easy apart from the fact the money off code didn't come through before my order was placed.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 18, 2023
New Hampshire
1 review
0 helpful votes
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Re-order foundation
February 18, 2023

I love this foudation - #60 is perfect flawless and i have now ordered both foundations and am so excited had only the woke u this way now i ordered both

I am quite impressed with the availability of giving feedback & the response and seemingly sincere reception of it - thank you!

Date of experience: February 17, 2023
Arizona
1 review
0 helpful votes
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Love The Test
February 18, 2023

Haven't received my #35 foundation yet but I really enjoyed the ability to get my shade just right. It reminded me of going to the optometrist and them asking,"Better number one, or number two".

Date of experience: February 17, 2023
Missouri
1 review
0 helpful votes
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Blotchy Coverage
March 20, 2023

The color is a PERFECT match! You all certainly corner the market on your amazing color matching system! With that being said, I find the foundation to be spotty. It isn't the flawless finish I was expecting from an expensive product. I also had to muscle the top off of the bottle to use it, which also removed the pump, causing issues with spillage. Overall, not thrilled and I really wanted to be.

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Excellent customer service
February 18, 2023

No hassle exchange! Willing to match your shade perfectly.

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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…Then I found Il Makiage. I originally saw all these amazing, seemingly too good to be true ads on social media. The foundation I had been using had changed their formula and it just wasn't working for me anymore. I decided to see if all the hype was true about this foundation. It definitely was/is. I wish this foundation was created earlier because I can't imagine wearing anything else. Truly fantastic.

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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Wonderful!
February 18, 2023

My foundation was delayed (through no one's fault, that happens and I get it) and without any prompting they sent a code for a discount on my next purchase- so nice! And the foundation has been stellar! So light and leaves such a clean look! Really appreciate the great customer service!

Date of experience: February 17, 2023
Texas
1 review
0 helpful votes
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Poor experience
March 20, 2023

Won't let u check out without adding extra products. Will return everything as soon as it arrives

Date of experience: February 17, 2023
Illinois
1 review
0 helpful votes
Follow Debra T.
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Quick,easy, detailed. I look forward to receiving my product and hope it works well for me. I have purchased other items and enjoy them. Thank you

Date of experience: February 17, 2023
Tennessee
1 review
0 helpful votes
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Great product but my shade didn't match
February 18, 2023

Love the look and feel but my shade didn't match my face. It is way too light.

Date of experience: February 17, 2023
Florida
1 review
0 helpful votes
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10/10 customer service
February 18, 2023

Y'all is so bomb! The most attentive people ever. Also really amazing products. I so appreciate the love

Date of experience: February 17, 2023
Arizona
1 review
0 helpful votes
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All went well until time to pay
February 18, 2023

Taking the quiz on the app was quick and easy but apparently my financial institution, Wells Fargo, made it so I was not able to do the "Try before you buy" option. Wells Fargo is a national financial institution so not sure why this would happen but I still wanted to try the products. I decided to continue with the full payment purchase knowing I have 30 days to return the products for a full refund.

Date of experience: February 17, 2023
Oregon
1 review
0 helpful votes
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Great Shade Match, Great Product
February 18, 2023

I love this foundation. I'm 55 and have tried many different foundations over the years. Being color-matched by submitting a picture seemed ominous, yet I could not have made a more perfect match myself. It sits well on the skin, does not crease or separate, lasts all day, and looks like my own skin but better!

Date of experience: February 17, 2023
Sweden
1 review
0 helpful votes
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Too many people not happy with the product, service or company therefore I don't have the money to waist. Looking for genuine products and companies not quick cash sales with under performing results. 80% of customers are dissatisfied with this site etc!

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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Fun and easy to use.
February 17, 2023

I like the easy flow of your site and the questions where easy with the visual. Perfect!

Date of experience: February 17, 2023
Texas
1 review
3 helpful votes
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Immediately after ordering for the first time, I noticed I was put on an auto subscription that I never wanted. Contacted customer service and was told "If you wish to cancel your current trial and not be charged for the product you currently have, you will need to head HERE, download a prepaid label, and return your product within your 14-day (from delivery date) trial period." I don't HAVE a product. I just ordered it. Guess I will have to just cancel the entire order.

Date of experience: February 17, 2023