On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After doing my research, I took the plunge and ordered my first bottle of Woke Up Like This foundation. It came quickly and packaged very nicely! I loved the way it went on with the #100 Blending Brush and it lasted all day! I'm 67 years young and it seems to blur out my fine lines and large pores.
Alas... it was just a bit too dark and a bit too orange for me. I wrote to them and was contacted quickly. After a few more questions, my new adjusted formula is on it's way! Can't wait to try the new one! And I ordered a blush, too! Next I think I'll try their primer!
I was very happy with the foundation and how close it was to my skin don't. My free gift of the liquid eyeliner pen is phenomenal and I never would have thought of using one! I ordered more products today since there's a return guarantee, so I feel safe trying them.
I will be trying your foundation product for the first time. I felt a little pressure to commit to these products. I was not comfortable in doing so until I tried out these products for myself.
Easy to use loved how I was helped choosing etc, but it got spoilt as I didn't ask for auto replenishment. So had to go through the steps to cancel it. Was stressful as I don't do auto replenishment with any product
I emailed customer service and the got back to me and took great care of my issue
Best brand by far! Takes to my skin perfectly and matched perfectly
Professional, user friendly and incredibly efficient. I'm so excited!
Easy to follow to color match but I have color matched a few times and have gotten different shades recco'd. I returned one foundation already (a year + ago) but decided to try again. Got 2 different color matches in two days. I think it would be helpful to have a live chat on your site. I had questions and had to rely on previous buyers comments to help decide.
Amazing customer service and product! They respond within 24 hours and care about their customers!
I'm 57 and have never worn foundation. I took test and I have never been so shocked that it actually was what most of the reviews had mentioned. Perfect match, and I've tried so many times at stores that I gave up. I have fine lines and wrinkles. It covered them and didn't sink in. I work in a hospital and don't have time to "freshen up". Never had to. So impressed that I just purchased the tanning foam. Can't wait! I'm an holistic practitioner and work in labor and delivery in a huge hospital. The foundation gave me what I wanted, just to minimize fine lines and hide age spots. Just take the chance because you can always return if it's not for you, yet honestly im sure it will work for you
I love this company. I live in their products daily. Always giving immediate and awesome customer service on top of great products! I honestly can't even tell you my favorite I have so many!
Your website is difficult to navigate. You email coupons and the don't have coupon box on Check out screen
First of all I bought the makeup after seeing Melina Hardin demonstrate putting on this lush dewy med coverage Woke foundation. Well I bought it and it was think and not dewy at all. Came off in a few hrs. Also they say "try it before u buy it" but I was charged full price the day I ordered it. Then it took numerous emails to get a response for my credit. Buyer beware! CHECK UR CREDIT CARD if you choose the option to try it for 14 days before you buy it. Then you have to return bottles which seems very unsanitary to me w Covid or whatever else might be next. Perhaps it's safe but most companies tell you to just trash it. What if they just refill used portions in bottle and resell again? That's my concern…
Easy to shop and grateful for the discount for filling out the survey but logging in is hard. So many hoops to jump through why have a password if you can't use it and have to be emailed a link to log in? I know its to keep us protected, but still….
I received far too many emails from you. No need
I will however try the product
I was pretty impressed with the foundation and tried it for several days like instructed. However, it was too dark so I wanted to exchange it. They were quick to send me a return label to mail my foundation back to them, but they would not respond to my email regarding exchanging the foundation. I followed the instructions and received a reply that someone would get back with me in 24 hours. After 48 hours I sent another email. When I still not receive a response (and yes I checked my spam folder) I canceled my exchange and my auto refill. Maybe another time I'll try it but right now I don't have the time or energy to spend on getting someone to respond to help me exchange my foundation.
I love the no nonsense approach this company has. The idea of bring the makeup counter to your home is genius and the quality of the products are unmatched. Try it, you won't be sorry
I was able to get on and reorder some great products with ease. Fast check out!
I've been buying their products for a few years now and love them all. I'm glad to see new products being added. My skin truly does feel better.
Coverage great! Texture amazing! Foundation and concealer are my favorites. Easy website. Love the questionnaire to help select the correct product.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members