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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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Very easy process to find my foundation shade.
I also got concealer and got a free brush and another free gift.
I've been wanting to buy this foundation for ages I just haven't had the money.
It's a bit pricey yeah, but the foundations I have been buying that don't work for me, I could have saved a fortune had I ordered this one sooner.
It's a perfect match. I'm slowly purchasing other skin products and so far I love them too. They last forever because you don't need a ton for coverage!
I watched an Instagram video. I've never worn foundation unless I had my makeup done for a special occasion. I figured I would try out this product because it had a color matching quiz and a try before you buy offer.
It was very easy to use, thorough and a pleasant experience all around.
I'm just so impressed by this company and their customer support. They're quick and responsive and super supportive. I foresee them taking over the industry!
When I logged in you didn't really remember me. Didn't ask if I needed to upgrade or downgrade which I needed. My order before was good but I just needed an extra step up with the color which I had to do myself. I ordered again only because I liked the product but it's not very personal
I ordered the foundation and loved it! The product is amazing, the match was on point and the delivery was on time! So I decided to try out the pump lift pumping cream. I trust this product will be just as amazing as the foundation. And I would definitely refer these products to friends and family. Aloha Big Island
Shade was darker than I needed and Chris in CS was very helpful and had a new shade sent to me immediately!
The foundation match is perfect and better than any other foundation on the market. The coverage and texture is amazing and there is nothing that I can say is better. I will be a forever client.
I clicked on some social media ad and took the quiz expecting very little, but matching foundation is so hard to find that I gave it a shot. The first shade I got was too dark but I liked the formula. When I went to return it, they put me through another quiz and offered to send me another foundation for free. That one was exactly the right color and now I'm hooked!
Annoying- too many interruptions to close a sale & company trying to make you purchase more than what you want
So far I love it, can't wait to get my new products
I like the foundation "I Woke up this way" however I had to order two different colors to get a good match. I think the photos used in questionnaire are hard to pick as I really felt none of them were very accurate. My veins are purplish bluish and sometimes greenish so it was hard to pick a choice. I initially got a color that was too dark and it was too late to send back. I did finally get the right color
I also hate the upselling as you are trying to complete an order. I am not interested in subscriptions either.
Great experience! Hoping your product is the same!
Best experience ever the products is really nice and good customer service
Ordering was easier and discount at the end
Can not wait to try the lotion and foundation
I see a email Auto Replenishment it show June next order?
I don't recall entering for the auto replenishment.
When getting ready to check out, I wanted to change my shade. I tried everything with no luck. Had to completely cancel and start over. Very confusing!
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

