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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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GB
1 review
0 helpful votes
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Can't wait to receive my items.
February 20, 2023

Very easy process to find my foundation shade.
I also got concealer and got a free brush and another free gift.
I've been wanting to buy this foundation for ages I just haven't had the money.
It's a bit pricey yeah, but the foundations I have been buying that don't work for me, I could have saved a fortune had I ordered this one sooner.

Date of experience: February 19, 2023
Florida
1 review
0 helpful votes
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Love concealer!
February 20, 2023

Concealer is awesome & lasts all day, brush is great applicator

Date of experience: February 19, 2023
Colorado
1 review
0 helpful votes
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Best makeup I've ever used
February 20, 2023

It's a perfect match. I'm slowly purchasing other skin products and so far I love them too. They last forever because you don't need a ton for coverage!

Date of experience: February 19, 2023
Minnesota
1 review
0 helpful votes
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Trying Something New
February 20, 2023

I watched an Instagram video. I've never worn foundation unless I had my makeup done for a special occasion. I figured I would try out this product because it had a color matching quiz and a try before you buy offer.

Date of experience: February 19, 2023
Missouri
1 review
0 helpful votes
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Pleased
February 20, 2023

It was very easy to use, thorough and a pleasant experience all around.

Date of experience: February 19, 2023
New York
1 review
0 helpful votes
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Amazing service
February 20, 2023

I'm just so impressed by this company and their customer support. They're quick and responsive and super supportive. I foresee them taking over the industry!

Date of experience: February 19, 2023
Georgia
1 review
0 helpful votes
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Remember
March 22, 2023

When I logged in you didn't really remember me. Didn't ask if I needed to upgrade or downgrade which I needed. My order before was good but I just needed an extra step up with the color which I had to do myself. I ordered again only because I liked the product but it's not very personal

Date of experience: February 19, 2023
New Jersey
1 review
0 helpful votes
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Love this product!
February 20, 2023

I ordered the foundation and loved it! The product is amazing, the match was on point and the delivery was on time! So I decided to try out the pump lift pumping cream. I trust this product will be just as amazing as the foundation. And I would definitely refer these products to friends and family. Aloha Big Island

Date of experience: February 19, 2023
Alabama
1 review
0 helpful votes
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Great service
February 20, 2023

Shade was darker than I needed and Chris in CS was very helpful and had a new shade sent to me immediately!

Date of experience: February 19, 2023
Texas
1 review
0 helpful votes
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Fabulous!
February 20, 2023

Best customer service ever! My first shade was a bit too dark for me, so they're sending a new shade to try. Thank you!

Date of experience: February 19, 2023
California
1 review
0 helpful votes
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The best foundation I have EVER bought.
February 20, 2023

The foundation match is perfect and better than any other foundation on the market. The coverage and texture is amazing and there is nothing that I can say is better. I will be a forever client.

Date of experience: February 19, 2023
Kentucky
1 review
0 helpful votes
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Actually Works!
February 20, 2023

I clicked on some social media ad and took the quiz expecting very little, but matching foundation is so hard to find that I gave it a shot. The first shade I got was too dark but I liked the formula. When I went to return it, they put me through another quiz and offered to send me another foundation for free. That one was exactly the right color and now I'm hooked!

Date of experience: February 19, 2023
Georgia
1 review
0 helpful votes
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Annoying
March 21, 2023

Annoying- too many interruptions to close a sale & company trying to make you purchase more than what you want

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2023
Georgia
1 review
0 helpful votes
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Love it
February 19, 2023

So far I love it, can't wait to get my new products

Date of experience: February 19, 2023
Missouri
1 review
0 helpful votes
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On the fence
March 21, 2023

I like the foundation "I Woke up this way" however I had to order two different colors to get a good match. I think the photos used in questionnaire are hard to pick as I really felt none of them were very accurate. My veins are purplish bluish and sometimes greenish so it was hard to pick a choice. I initially got a color that was too dark and it was too late to send back. I did finally get the right color

I also hate the upselling as you are trying to complete an order. I am not interested in subscriptions either.

Date of experience: February 19, 2023
California
1 review
0 helpful votes
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Finger's crossed
February 19, 2023

Great experience! Hoping your product is the same!

Date of experience: February 19, 2023
Canada
1 review
0 helpful votes
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Excellent experience
February 19, 2023

Best experience ever the products is really nice and good customer service

Date of experience: February 19, 2023
Georgia
1 review
0 helpful votes
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Ease of ordering
February 19, 2023

Ordering was easier and discount at the end
Can not wait to try the lotion and foundation

Date of experience: February 19, 2023
Illinois
1 review
0 helpful votes
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Order: *******962
February 19, 2023

I see a email Auto Replenishment it show June next order?
I don't recall entering for the auto replenishment.

Date of experience: February 19, 2023
Tennessee
2 reviews
0 helpful votes
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Checking out
March 21, 2023

When getting ready to check out, I wanted to change my shade. I tried everything with no luck. Had to completely cancel and start over. Very confusing!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 19, 2023