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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I wasn't the typical customer and unfortunately, it was difficult to get a match for me. I knew the product was great because I know people who use it. Customer Services reached out and did their best to provide the best product to me. Definitely A + service.
First, I can not believe how well the quiz ended up working! My shade is perfect! And customer service was quick and amazing when I had a slight issue with the pump dispenser!
It's been very good, helping me choose the right shade for my skin tone. Which I'm very pleased about, plus the 30 day money back guarantee. Also I've requested instructions on how to correctly apply the product. As I wear foundation often, and I apply it well, I've always used a damp make up sponge, so I need to ensure how I'll be applying correctly
I did the online test. I was matched up with #35, I was sent #75. It looked like I had orange paint on my face. Not impressed. I will be returning for a credit.
I've ordered before so use this make up and did another order after 3 weeks thought I haven't even had a dispatch notice so emailed asking where my order was. They then take 3 days to answer (even tho website says 24 hrs) and said it's now out of stock and they can't sent it. Was a generic email, if I hadn't of emailed them they would have just left it. Really bad customer service and just offered me a different shade….we all know what shade of make up we use and can't just have the next paler shade down. I've said I want a refund and still no email to even say if they will refund……awful experience and they still have my money! My advice do not buy….this has put me off buying again and will have to find a new makeup supplier. If I could rate them 0 stars I would!
Was super impressed by how easy the quiz was to take and the many color options available.
I have used the foundation and concealer- LOVE these products! I am so excited to try the skincare and mascara. The questionnaire was quick and easy. Can't wait for delivery!
Had a question regarding subscription and received an answer even over the weekend and had issue fixed within 24 hours!
I understood I could try make up for free for 14 days and would just be charged shipping. If wanted to keep then would be charged. I no longer want product. I dont want a product I have to have on a shipping schedule. I returned items and do not want any exchanges.
So far I haven't received the products but the ordering process was a breeze
I love it. I feel really silky and smooth foundation.
I love Il Makiage, not just because the products are perfect but also because customer service is always amazing, they always have special discounts or promotional codes, I got a special discount code for my birthday, it's just all around awesome! I finally subscribed for my foundation, I don't use makeup a lot so I was hesitant, but they offer deals that are just too good to pass up. This is 100% worth it, even if you're not a huge make-up gal like myself. Not to mention that this has been the only foundation that has matched my skin perfectly!
I ordered a shade that was a little too dark and a representative very quickly offered to send a new shade free of charge. Amazing customer service!
I do love this foundation and will buy again, except I think I need a slightly darker shade.
I've ordered from this company several times and always have a wonderful experience.The website is super easy to work through, the try before you buy is another great feature and overall the customer service in on top!
I ordered a foundation, it was flawless, my skin looks more clear and foundation was very light.
The site was difficult to maneuver from my phone. I couldn't find specific products. I had to leave and search on the product I wanted. Once I found my product ordering was easy.
This site teaches me new ways to do my make up give me new techniques and give me the option of getting those looks without the worry of it not being what you want and getting stuck with another piece of make up that you'll never use. This product and website is my new go to for all!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members