On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My foundation was the best ive ever had and lipstick i ordered after was quick to be shipped.
Every time I would get an email or see an ad for something I wanted to look into, I had to take the "short" survey for the makeup color before I could get to the page describing some other product I was interested in. When I finally decided to try the makeup, it listed two other items on the checkout page that I had looked at but didn't want to buy. I had to go through a million hoops to finally find the other product I wanted to try out and then couldn't figure out how to add it to the original checkout page. Right before I was ready to give up I finally got the two items listed together to finalize my order. You need a more customer friendly page!
My shopping was quickly done. I was able to find the products I was looking for. It was a great experience.
This a review based on my checkout experience - way too many questions and "recommended add-ons" for someone who has never bought the product. I hope I like it…but give me a second to try it.
I finally decided to try your offer after weeks maybe months of putting it off. The order process was easy and quick. Hope your product is the answer for the new me.
This is the second time that I was looking at a product from this company, and when I backed out of it, it charged me for it. I am not happy. I want my refund, and I do not particularly care if I deal with this company ever again.
I reached out to customer service after my 14 day trial had ended. I felt my foundation was too yellow/dark and they exchanged it free of charge. The response took a few days but I'm still thankful for what they did for me.
I was sick when my initial shipment of Il Makiage arrived. So I didn't try the products. I did try them this weekend and realized that my foundation was a little bit too dark for my winter skin so I wrote to the company to see if I could get a replacement shade. Their response was immediate and wonderful! I'm getting a shipment with no charge to me coming out shortly, so I'm really pleased. I'll just keep that other shade for the summer so I'm very happy thank you so much!
I took a chance and ordered the foundation based on my quiz results. I was hopeful yet hesitant about receiving a foundation that would work for me. I am excited to report that the Il Makiage team got it right! I love this foundation. It truly looks like my skin, and it is not too heavy! I'm sold. This is my new foundation!
The website is easy to navigate and the makeup quiz is a nice touch. It will be easier to review when the product is received and used.
This is a must in your beauty make up!
Loved the formula and how it covers my skin.
Not happy with the foundation...don't sign up for auto delivery, if you do, you can't change your foundation type, only the shade. I have tried to change the color, hopefully it is being processed. Customer service is wonderful
My shade didn't match and was just a bit off but I was able to exchange. I don't know how to rate the foundation yet but the self tanner I also got is great! Doesn't feel sticky and isn't orange at all. Great customer service. Jordan was very helpful in processing my exchange!
Requested neutral finish yet you are sending me a matte finish. My skin is dull enough as it is.
The color did not match it was too orange. Did not stay on my face. Within an hour of putting it on it was already wearing off and all I was doing was sitting around the house. Coverage was poor and texture was chalky.
I bought a few different products to try and love the moisturizer. The foundation was not the right shade but the company is making that right currently. Im super impressed by the packaging and the quality for sure. The customer service though has been the reason I didnt give up when I ordered the wrong shade according to my quiz. Will order again 10/10 and have already begun telling others of the quality.
It keeps adding items that I don't want at the end of the purchase and it doesn't let me cancel. Won't buy again.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members