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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I purchased a foundation that was the right shade, but didn't sit well on my skin. I unwittingly let the 14 days pass (I had '30 days' in my head), as I don't wear foundation daily, but only on special occasions. When I went to return, I became aware of my error. Customer service worked with me, and through my disappointment.
They made it right, and I'm happy. I think they're pretty serious about their customer satisfaction!
Placed order in the afternoon, delivered the next day! Fabulously presented in a lovely box together with a surprise gift made a free make up brush. Excellent service, thank you
Told me to keep the product for feee when I asked for a refund and then proceeded to charge me. I've tried to contact them and they keep telling me they are working on it. Take your product back or refund me my money please!
The color match quiz was very accurate, the checkout process was easy on my phone and then product arrived quickly. I love my concealer and eyeliner most of all! I like the primer and the foundation is light and matches well but slightly on the dry side. I have sensitive skin and nothing irritated it so that is a plus. I had such a great experience I've also ordered a moisturizer, which is on its way.
Customer Service is bantered around all the time, but most companies fail to deliver on their promises.
Not II Makiage. They responded quickly and offered an instant fix.
Great job! Thank you
The order process was quick and easy. I like the pictures of the products especially the eye shadows. Can't wait to receive my new spring collection!
The whole process was very easy. Looking forward to receiving my products.
A few months ago I ordered a foundation, concealer and filler. All try before you buy. I loved all the products however realized I'll never use the concealer. I missed the timeline to send back, but when an IL Makiage consultant contacted me, they had me keep the concealer and refunded that portion of the product! Today I reordered the foundation and an exfoliator!
My first order, the foundation color was slightly off, they sent a new one at no cost and several emails checking up to see if the new color worked out better! I am very pleased with this company's responses and I love their makeup! Can't wait to try some more products!
On Friday, February 17th at around 4pm EST, I checked my mail. In my mail I received a box from IL MAKIAGE with what I thought had my sunless tanner in it that I recently ordered. Keep in mind the package was delivered maybe 15 mins before i checked my mail according to the tracking info I received in my email. I opened the box, which was sealed and found the free mascara gift and the instructions for the sunless tanner, along with some confetti packing paper but after taking all the paper out I found nothing but the mascara and instructions, no sunless tanner. I immediately went into IL MAKIAGE website and found the option to contact you. I filled out the form to contact you. The next day I received an email from customer service in, along with my first initial email to IL MAKIAGE. I then responded back stating again that I never received the product and was not looking to return anything. I never received a reply. The following day I received a Facebook message from IL MAKIAGE stating they had saw a comment I had left on the page stating I had not received the sunless tanner that I ordered. They asked for my order number and email address in which I gave them. I have heard nothing from IL MAKIAGE since sunday evening at 6:20pm when I received the first Facebook message from this company. They stated they would look into the issue and get back with me. As of this morning Tuesday February 21st at 7:35 EST, I have not received a follow up from anyone at this company. I was really looking forward to trying this product and would still like to receive the product, but if that can not be arranged then I would like my money back. I hate to have to post this on Facebook, but as I have stated, I have attempted to contact customer service with no response. I am posting this here in hopes that I will be contacted by someone that can actually help.
Totally ruined for other make up after finding Il Makiage. I can't wear any other foundation or concealer because nothing is more comfortable, wears as long, and doesn't crease like this duo does. Truly my new makeup forever and ever amen. I am middle-aged so it works beautifully on skin that's seen some life. I've been using these products for about a year and am still just as happy with the results and the color match. For someone who bounces around quite a bit between make up brands it's pretty miraculous that I keep coming back to Il Makiage. It is an awesome product!
Excited to try all these new exciting products to end my life long journey of searching for the perfect skincare line.
Super easy to order from this site. Lots of other well priced options to explore before the final checkout.Plenty of customer service if you do have any questions or issues. I love these products! I don't know how I ever managed without! Thank you!
I had been putting it off for so long because I didn't want to go thru the hassle of 30 minutes of questions. Regretted it instantly when I was done. Finally gonna have my match foundation!
Not sure what happened. I don't know if my items that were wrong shades were returned or exchanged I think they are trying to rectify the situation. Customer service didn't get back to me asap but it was a holiday. I'm hoping it is cleared up and get my make up soon. Even though it was wrong shade, it did feel great. Can't wait for it to come. Hopefully soon?
I've never had a bad experience using il'makiage. Started using a few years ago & I still continue to recommend it to everyone I know,
Quick and easy surgery lead me to a perfect match for concealer. Shipment arrived quickly with plenty of communication and confirmation.
I love your product but I didn't feel like it matched my skin perfectly. I struggle with facial redness so my face doesn't match my neck at all. This has been a huge issue and stressor for me. I cancelled my subscription and tried a store bought foundation for aging skin. I am back! I looked older! It was kind of cakey and made my pores and lines so noticeable. I was horrified. I needed that reminder of why I ordered this foundation in the first place. I am using the little bit that was left in the last bottle for now. So I am anxiously awaiting my replenishment.
I had a $20 off promo code. I ended up purchasing the item with no opportunity to paste the promo code. I wasn't planning on getting anything if not for the $20 off.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members