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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
This summary is generated by AI, based on text from customer reviews
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Someone else hacked my info and ordered. It was mailed to Texas
I don' know anyone there and want this cancelled
I purchased an order on the 21st and on my account it says that no card is present and that i have no order available
I do not wish to be on the reorder plan but could not get past it. How do I know is I will like this product. Let me try it first. I all ready have four bottles of other products I don't care to use.
Always good service. Any issues dealt with promptly. Quick delivery of quality products. What more could you ask for?
I was amazed at how exact my foundation is with my purchase. It was easy and quick. I don't wear makeup everyday so my first bottle lasted a while. I have already purchased again
The best foundation I have used! The color match my skin perfectly! I am impressed that the quiz was right on! Take the quiz and try this product. You'll love it too.
This is my first time ordering Il Makiage products so don't even know if they will be satisfactory for my skin type. Ordering on line was fairly easy however the 5 min rule for an additional 20% off of added products to the existing order is a bit of an adolescent business tactic.
I wasn't happy with the foundation color I got, customer service reached out and replaced. I can't get over how quick their response was. Very satisfied customer and will keep buying their products!
Thank You for the coupon discount! I don't think I could've ordered otherwise! I LOVE this foundation BUT have to stay within my budget! Thank You so much for a great product!:-)
I absolutely love the Primer! My foundation shade was a little off, but customer service was fantastic! They were friendly, courteous, and more than happy to help me find my right shade. It couldn't have been any easier!
Love the make up but the color was a little off and a representative happily remedied the problem quickly! Will absolutely purchase again based on the quality of the product, but more so for the remarkable customer service!
I was ordering two items. I accidentally hit the button twice. Therefore, I am receiving two of each item I ordered. Is it possible to return the two items and get a refund? I would appreciate it.
Thank you,
Linda Scalia
I will say my first order so so incredibly bad for me imo not for everyone just my experience and I returned it and they kept reaching out to make sure I was ok and to let me know it was sent back I wouldn't be charged and for doing a survey gave me a credit for something different not many companies would do that they really want u to have a good experience and their customer service is amazinf
I ordered a bunch of items on 1/27 and it is now 2/21 and I still have nothing. I've written back and forth with customer service and they are as slow as molasses in the winter with getting back to me and has still not answered all my questions. Starting to regret my purchase!
I had placed the order by mistake. I reached out the same day to cancel. But the team only reached out after the order was shipped. They offered me a 35$ gift card and asked me to return the shipped product to get a full refund. In this case what I expected was a full refund of my order and not a gift card to spend it back on their website. Nor I want be wasting time returning the product and waiting on a refund.
I really cant give a review right now because I haven't received my product yet
I had a subscription. Then it just stopped. No one is replying to my emails about it.
So I just started a new one today.
The product is good, but the service is bad.
I am super impressed with the level of customer service I received with regards to a mix up in my order. I was contacted multiple times and the issue quickly resolved.
My friend shared a very positive experience she recently had with your company. It was based on the customer experience she received that prompted me to order from you. My order was followed by an email prompting me to reach out if I had any questions...beautiful!
Looking forward to receiving my order.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members