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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Oklahoma
2 reviews
0 helpful votes
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Nothing like
March 24, 2023

The foundation and concealer are not worth the money you want for it. I feel like the cheap make-up I buy at the store works better. This is suppose to be flawless and to make u feel like you'r not wearing makeup. And this is suppose to make it seem to others that ur not wearing it but doesnt. I feel like the picture to advertise this is false information

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2023
Texas
1 review
0 helpful votes
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The BEST!
February 22, 2023

I have never experienced genuine concern from an online customer service department. I am so impressed!

Date of experience: February 22, 2023
Hawaii
2 reviews
0 helpful votes
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Fantastic product
February 22, 2023

Excellent product it feel like silk. You should have this product you will love it

Date of experience: February 22, 2023
Kansas
1 review
0 helpful votes
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Ordering from your website
March 24, 2023

Your web page seems to be going around in circles. I could not find anywhere where I could just order something without having to take 15,000 quizzes first. I just wanted to order some foundation and I couldn't go into your menu after registering and just go to like a catalog to where I could order that item as a matter of fact I was on it for so long I don't even remember how I ended up ordering it but I finally got through and ordered it I think your website just needs a little bit of a reconstruction maybe.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2023
France
1 review
0 helpful votes
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Service après vente efficace et sympa! Je recommande quand même cette marque!

Date of experience: February 22, 2023
Colorado
1 review
0 helpful votes
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Great customer service!
February 22, 2023

The shade I received my first order was a little bit too yellow for my skin tone. After some very timely back and forth correspondence, they corrected this for me. And not just one messages back and forth, they all really cared about what shade is going to be best for me. They asked many questions so that I could get the perfect shade. I think their customer service is stellar.

Date of experience: February 22, 2023
Pennsylvania
1 review
0 helpful votes
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First order
February 22, 2023

I read all the posts on Facebook about women raving about this product which made me very interested in it. It was very easy to order it and having a 14 day try before you buy is amazing! It was easy to get the correct color by answering questions and looking at the pictures. I can't wait to receive my product.

Date of experience: February 22, 2023
Minnesota
1 review
0 helpful votes
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Purchase
February 22, 2023

Very easy to navigate the site to find what you need

Date of experience: February 22, 2023
Illinois
1 review
0 helpful votes
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Great products
February 22, 2023

I saw the company products on Facebook and thought can this be real. I love the try before you buy. I LOVE everything I have received. I don't wear a lot of make up but I wear this everyday. I love it!

Date of experience: February 22, 2023
Texas
1 review
0 helpful votes
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A pleasant surprise
February 22, 2023

I am 71 years old and have metastatic breast cancer. My skin is terrible shape because of treatments. I have tried many different types of foundation and nothing was giving me the look I wanted. I ordered I'll Makiage on a whim. When it arrived, I tried it immediately and fell in love. It covers all of the splotches, discoloration and matches my coloring. I'm so pleased with this foundation!

Date of experience: February 22, 2023
Florida
1 review
0 helpful votes
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Great foundation
February 22, 2023

I ordered this as a try before you buy after watching the ad on TikTok. I tried it and was immediately impressed. Great coverage without looking like I have foundation on! Matched my skin perfectly.

Date of experience: February 22, 2023
Idaho
1 review
0 helpful votes
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Great customer service
February 22, 2023

They fixed the problem right away. I am completely satisfied with the outcome!

Date of experience: February 22, 2023
Illinois
2 reviews
0 helpful votes
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My order
March 24, 2023

This is the 2nd time I've tried the foundation. Apparently I can't order the right shade online. The shade is too light. Unfortunately I will have to return this order. I wish I could buy in a store so I could match the color to my skin tone better.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 22, 2023
California
1 review
0 helpful votes
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Customer service
February 22, 2023

I must have not sent a good picture of me since it was in the dark so the shade was not accurate. But the customer team made it up to me and I'm now trying the foundation. Mascara and eye liner… Im very exciting to use my items

Date of experience: February 22, 2023
Canada
1 review
0 helpful votes
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Very easy and no headache! Jordan was very quick to respond with questions that were very simple to answer.

Date of experience: February 22, 2023
Ohio
1 review
0 helpful votes
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Love this company
February 22, 2023

This company has been amazing from the start. I have not had any ording issues or product issues. At one point though, my order was delayed by the shipping facility not by il makiage. To be honest, I didn't even know it was delayed but this company emailed me and sent me a gift card just because I needed to wait an extra day or two. Plus, they are animal cruelty free. So people use this company!

Date of experience: February 22, 2023
GB
1 review
0 helpful votes
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Advert sale
February 22, 2023

Took an online test and have ordered a foundation. I need to see how it works with my skin. The reviews on this magic foundation looks pretty impressive.

Date of experience: February 22, 2023
Connecticut
1 review
0 helpful votes
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I didn't receive my 10% off code email until after I placed my order, therefore not receiving my welcome 10% off. (Order number *******).
This review is not about the product. I have not received my order yet.

Date of experience: February 22, 2023
New York
1 review
0 helpful votes
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Impressive customer service
February 22, 2023

The product is fantastic, and the customer service just as impressive.
Many thanks!

Date of experience: February 22, 2023
Michigan
1 review
0 helpful votes
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Customer service
February 22, 2023

Took care of me after a little mess up.sp reps are better then others

Date of experience: February 22, 2023