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Il Makiage Reviews Summary
The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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I enrolled in quiz to obtain foundation. Instead I bought moisturizer. Please tell me if I'm going to get foundation.
Thank you.
Great customer service they were very quick to respond and were able to resolve my issue with no problems.
After I had a positive return request process, I decided to use one of the discount codes you sent. I selected a brow mascara and was looking at the baked eye shadows, I was disappointed to see that most of the baked eyeshadow colors were not available but...then I found the refills. Then to my disappointment when looking at the refills I could not order a case to put the refill in. I had to settle on a different item.
So kind and helpful, my shade was off and they sent me another one at no charge.
Very nice, helpful and fast response
Deff try them out!
Upon ordering I instantly received several emails thanking me etc! Needed to make a return, sent an email & received automated reply stating they'd get back to me within 24hrs…. Im still waiting!
I accidentally pressed and innocuous button stating I will save 20%, but that button ordered an item I didn't want with just one click of it.
The website does not let you cancel orders easily on the website itself, so I immediately emailed them. They responded 10 minutes later to state that they are unable to cancel my order because the information has been sent to the warehouse already? How can an item be irreversibly processed in under 10 minutes?
Was I skeptical? Yes. Am I still in shock? Yes! The no filter primer is great. The foundation color was spot on. I look at the number of bottles purchased at local stores trying to find the right shade and they nail it with a few questions. (Still mind blown!) Very happy with both products. I recently ordered a mascara. Can't wait to try!
Easy to decide shade.more important if it will work for your skin they will exchange or give your money back.my all friends recommended me. So I am trying first time.let's see..
Had an email stating I would only have to pay shipping and then after 14 days if I like and kept the product I would be charged the full amount that is not what happened when I ordered I was charged the full amount and who knows if I will like it or not
Twice I've tried the products and both times I've been completely disappointed with the color match and the power lift serum just feels like I'm putting silicone on my face and make the makeup look caked and creased.
I have ordered a foundation and since I was impressed so far with service I ordered a moisturizer
I very much like this makeup. 68 years and it covers well. Second order.
I've tried different browers as well as my cell phone and am not able to log in.
I was charged for product and received a damaged box with no foundation in it. Customer service does not answer emails and there is no option to chat or a phone number to talk with a representative. This is suppose to be a high end foundation and I was excited to try and have an exact match. This instead has turned into a disaster and has put such a bad taste in my mouth. I now wonder how many of the reviews are true reviews.
I purchased a product that really did not work out for me.
When I told Il Makiage, they apologized and sent me a gift card for a future purchase. I thought that was very nice.
Really easy to order, and they give you the perfect match.
I took the quiz to find my correct color. When it wasn't right, IL M told me to just keep the bottle and had me take a supplemental quiz...that consisted on one question. As a result, the next bottle I received was WAY off. I returned that and sent a request to customer service to restart the subscription with an entirely new quiz. After that, I just received a canned email saying I was disenrolled and thanks for playing. I like that foundation overall, but if you get the wrong color, they are only so willing to help fix it. I am continuing to use the free bottle until one that really matches my skintone arrives. Going to a store to get matched in person, or receiving some samples to try would be a much better system.
From day one I had a great experience I usually struggled with foundations until now!'n
Really annoying to feel like you're almost tricked into a subscription and that it's so many extra questions to cancel it, where the cancel-option is at the bottom in a smaller script. Same goes for all the attempts to get me to buy more at check out. Might be a thing that's got to do with what you're used to because I don't think the way the subscription is sold and managed would be legal in Sweden.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members