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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Virginia
1 review
0 helpful votes
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Looking forward
March 26, 2023

I found the website checkout annoying. I didn't want to share my hair type etc.

I'm looking forward to trying the foundation

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Coverage
February 24, 2023

I'm 66 and at first I thought it was too heavy for me then the next day I tried it again and realised that very little goes a long long way.
Lovely light coverage, very happy with my purchase Thank you

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Awesome product
February 24, 2023

Hey everyone, I wanted to share my thoughts on IL Makiage products. I have an even mixture of oily and dry skin. It's so hard to find a good product that will leave my skin feeling alive, not heavy, not cake looking and a beautiful even layer of skin. The no filter and $#*! I'm flawless truly are amazing lightweight and great coverage products. My face just feels like it's wearing skin instead of make up. Just love it!

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Pleased
February 24, 2023

I received my first bottle of foundation the other day. It is a perfect match although it looks a little to light going on before it is completely set. Once set, it is flawless. There is a little bit of a learning curve for me with the application because it is to be applied differently than I've ever applied foundation before. Even with that, I look forward to doing my makeup more often with this product.

Date of experience: February 24, 2023
New York
2 reviews
0 helpful votes
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Product.not receuved
March 26, 2023

I have not received the product that was ordered last week.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
New York
1 review
0 helpful votes
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PLEASE HELP! First time buyer
GM! And last night I decided to order from you company on line. I purchased two gifts for my mom. I am very disappointed because I have proof from my bank the funds where taken out$128.48 and i see no order recorded on the website. I have emailed your customer service with no response. I am extremely upset as a first buyer this is how I am treated. I want to know where my order is [Request received] My order Your (original) order number is *******. Please respond or direct me to someone.

Thank you!

Date of experience: February 24, 2023
North Carolina
1 review
0 helpful votes
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Amazing!
February 24, 2023

Products are the best I have ever used and ordering is simple and easy!

Date of experience: February 24, 2023
Ohio
1 review
0 helpful votes
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Ordering process
February 24, 2023

This web site is very easy to use. The company is very helpful when it comes to making a good fit for your needs. Customer service is above and beyond!

Date of experience: February 24, 2023
Denmark
1 review
0 helpful votes
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Love it!
February 24, 2023

Just the whole process is amazing! Hope so much it's a match! I always have trouble finding the true color

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Excellent customer service
February 24, 2023

While i am not just yet in love with the foundation and the concealer. I kept them and when i provided the review, i got an email with a coupon. I appreciate that. I order a lipstick and a crayon lipstick.

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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I can't fault the products or the the customer service, I'll stick with these guys for all my products now

Date of experience: February 24, 2023
Colorado
1 review
0 helpful votes
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Disappointed
March 26, 2023

I was not able to request the color of choice when emailing customer service for an exchange. A new color was automatically selected for me which was also not a good match. Returned the product but was not given a refund.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2023
California
4 reviews
0 helpful votes
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Long lasting!
February 24, 2023

I'm a believer! The match was spot on the first try. It's light weight w great coverage without looking caky. Gonna try lip "crayons" next.

Date of experience: February 23, 2023
Tennessee
1 review
0 helpful votes
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Great Company!
February 24, 2023

Love their foundation Can't wait to try other products!

Date of experience: February 23, 2023
Georgia
1 review
0 helpful votes
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Took too long
March 26, 2023

I enjoyed the quiz for my makeup but then I had to keep answering questions about other products I want interested in and who knows if I'll remember that I even have a $20 gift card when I place my next order. Too much Too soon. Kinda a turn off. If makeup is wonderful then I'll be back and hopefully you guys will have calmed down some.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2023
Georgia
1 review
0 helpful votes
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The website has some quirks
March 26, 2023

That make it harder than it should be to navigate. The dropdowns don't reliably "lock" so that you can select one of the options. Navigating from the subscription to the rest of the site is not seamless. Also, regardless of how quickly I try to click the "log in by password" option, it automatically sends an emailed link to my email account. Annoying!

Date of experience: February 23, 2023
Texas
1 review
0 helpful votes
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Awesome
February 24, 2023

Customer service is great & really listens to any issues

Date of experience: February 23, 2023
New York
1 review
0 helpful votes
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Disappointed
March 25, 2023

I was totally disappointed the shade was not the perfect shade for me.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 23, 2023
Australia
1 review
0 helpful votes
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Fast order
February 23, 2023

Might a bit expensive the foundation will see when I get it hopefully will order more

Date of experience: February 23, 2023
GB
1 review
0 helpful votes
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Good customer care
February 23, 2023

Helpful with choosing best products.i was confident enough to then decide what was best for me. Looking forward to my products.

Date of experience: February 23, 2023