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The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.
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It's not matching my skin, it's not covering up the marks on my face. It's just look the same
I have several items I want to return. I emailed three times trying to return trying to figure out how to return. I don't know the order numbers. I don't know why I got stuff that I did not want. And now I have to pay shipping! When a person buys a lot of makeup, they should be able to contact customer service and return easily!
The website is easy and very simple to purchase from
I absolutely love Ilmakiage! Their products are amazing best I have ever used and their customer service is outstanding. I love their color match and they always get it right but if they don't… You get to return it for free doesn't get any better than this.
I have continued to use Il Makiage because the product is great for the price, shipping is quick, and the offers they hook you up with is better than many other companies out there.
I have always had the best customer service from Il Makiage! Amazing products and use many of their products. Even the confirmation emails are fun and personal. I highly recommend!
It was really easy to use the order process. I hope the product is all it claims to be.
Everything that I've purchased so far has been of amazing quality. I've had to reach out to customer service with some questions, and they were friendly and helpful. Only downfall is that all prices and charges are in USD which doesn't make sense to me. A bit annoying. Otherwise loving their products and would recommend! Worth the price!
Love Il Makiage mascaras and face serums!
Their products actually do what they say and the free try before you buy is great!
Website makes it very easy to order. And I am a big fan of the products! The foundation and eyeliners are my favorites.
I found it frustrating not to see an example of the shade on a face of an individual that I was given after the quiz. Just for a reference, it would have been nice.
I had difficulty using a discount code and sent an email to customer service. Within 10 minutes, I received a response back explaining how to redeem the discount and was able to apply it to my purchase. Excellent customer service all around!
I love the foundation it matches my skin so well! I also love the sun foam!
I did the try before you buy, it wasn't my shade at first but now I'm returning to try the other shade that best fits me. The coverage was beautiful so after waiting, I finally ordered my right shade. You guys were close! Thanks for having a beautiful product!
I am not living the shade who can I reach out to to change the shade
I love these products, sometimes though I am not ready for a re-order so they let you push it back. Excellent service
Very easy to order on line, love the demos. Absolutely loved my foundation so going to try the mascara
Have now received my makeup and am a little disappointed in the colour. A little too pale for my liking.I would've liked it slightly darker and more yellow. My shade was 60.
Answer: Yes! I believe they are anyway…but the problem with asking different peoples opinions and that is you will get MANY different opinions! The reason I say go for it and try them out is because regardless of if the products suit YOUR skin and style their customer service is amazing so you aren't really taking a risk as if for whatever reason you don't like what you buy they will fully refund or exchange with no problem at all. They are really quick with responding to enquiries too so if there's anything you want to ask them before buying I suggest sending them an email and you will soon see what I mean…they really go beyond to try and make their customers happy!
Answer: This website is scam. They don't cancle order. Reday to scam once you order. BEware
Answer: Yes They are Scammers. Good luck getting your money back! 1
Answer: The company is a scammer. How would you trust their product is animal tested! Even you can't trust the product, as you don't know what's in it...
Answer: I wasn't successful. I sent them pics of the reaction I am having in the exact areas I am using the product and all they had to say was,"your 30 day return period has expired". For a company that charges $45 for 1.7 oz of cream, that is very poor customer service.

