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Il Makiage

3.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Il Makiage Reviews Summary

The company enjoys a generally positive reputation, with many customers praising the quality and effectiveness of its products, particularly in terms of skin care and makeup performance. Quick delivery and effective customer service interactions were frequently highlighted as strengths. However, concerns emerged regarding the ordering process, particularly issues with auto-renewals and unclear promotional offers that led to unintended charges. Additionally, some customers expressed frustration over the difficulty in managing subscriptions and the perceived lack of transparency in the purchasing process. Overall, while product satisfaction is high, improvements in customer communication and order management could enhance the overall experience.

This summary is generated by AI, based on text from customer reviews

shipping
366
quality
353
This company responds to reviews on average within 7 days

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Texas
1 review
0 helpful votes
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Not matching my skin,
March 26, 2023

It's not matching my skin, it's not covering up the marks on my face. It's just look the same

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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My new go-to company
February 24, 2023

Fantastic products, easy ordering, quick updates on delivery.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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I have several items I want to return. I emailed three times trying to return trying to figure out how to return. I don't know the order numbers. I don't know why I got stuff that I did not want. And now I have to pay shipping! When a person buys a lot of makeup, they should be able to contact customer service and return easily!

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Mississippi
1 review
0 helpful votes
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Always a good buy
February 24, 2023

The website is easy and very simple to purchase from

Date of experience: February 24, 2023
New York
3 reviews
0 helpful votes
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The best
February 24, 2023

I absolutely love Ilmakiage! Their products are amazing best I have ever used and their customer service is outstanding. I love their color match and they always get it right but if they don't… You get to return it for free doesn't get any better than this.

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Great customer services and product!
February 24, 2023

I have continued to use Il Makiage because the product is great for the price, shipping is quick, and the offers they hook you up with is better than many other companies out there.

Date of experience: February 24, 2023
Texas
1 review
0 helpful votes
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Good products
February 24, 2023

Good products but little high priced. Quality of cosmetics is good.

Date of experience: February 24, 2023
Oregon
1 review
0 helpful votes
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Always awesome!
February 24, 2023

I have always had the best customer service from Il Makiage! Amazing products and use many of their products. Even the confirmation emails are fun and personal. I highly recommend!

Date of experience: February 24, 2023
North Dakota
1 review
0 helpful votes
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Ease of ordering
February 24, 2023

It was really easy to use the order process. I hope the product is all it claims to be.

Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Everything that I've purchased so far has been of amazing quality. I've had to reach out to customer service with some questions, and they were friendly and helpful. Only downfall is that all prices and charges are in USD which doesn't make sense to me. A bit annoying. Otherwise loving their products and would recommend! Worth the price!

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Great products!
February 24, 2023

Love Il Makiage mascaras and face serums!
Their products actually do what they say and the free try before you buy is great!

Date of experience: February 24, 2023
Virginia
2 reviews
0 helpful votes
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Easy to Order
February 24, 2023

Website makes it very easy to order. And I am a big fan of the products! The foundation and eyeliners are my favorites.

Date of experience: February 24, 2023
Nevada
1 review
0 helpful votes
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No examples of each shade
March 26, 2023

I found it frustrating not to see an example of the shade on a face of an individual that I was given after the quiz. Just for a reference, it would have been nice.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
Canada
1 review
0 helpful votes
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Awesome customer service!
February 24, 2023

I had difficulty using a discount code and sent an email to customer service. Within 10 minutes, I received a response back explaining how to redeem the discount and was able to apply it to my purchase. Excellent customer service all around!

Date of experience: February 24, 2023
Virginia
1 review
0 helpful votes
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:)
February 24, 2023

I love the foundation it matches my skin so well! I also love the sun foam!

Date of experience: February 24, 2023
New Jersey
1 review
0 helpful votes
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Love the Coverage
February 24, 2023

I did the try before you buy, it wasn't my shade at first but now I'm returning to try the other shade that best fits me. The coverage was beautiful so after waiting, I finally ordered my right shade. You guys were close! Thanks for having a beautiful product!

Date of experience: February 24, 2023
New York
1 review
0 helpful votes
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Not happy with shade
March 26, 2023

I am not living the shade who can I reach out to to change the shade

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Excellent products
February 24, 2023

I love these products, sometimes though I am not ready for a re-order so they let you push it back. Excellent service

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Fantastic Products
February 24, 2023

Very easy to order on line, love the demos. Absolutely loved my foundation so going to try the mascara

Date of experience: February 24, 2023
GB
1 review
0 helpful votes
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Unhappy with shade
March 26, 2023

Have now received my makeup and am a little disappointed in the colour. A little too pale for my liking.I would've liked it slightly darker and more yellow. My shade was 60.

Il Makiage attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2023